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Added 7 mins ago
IR
Digital Workplace Platform Administrator
International Rescue Committee
Remote, United States
- $88,277 to $102,451 USD / year
The IRC is actively investing in enterprise AI to improve the speed, quality, and scale of its programs and operations. As the organization expands its use of AI platforms, including tools…
Added 11 mins ago
Lead, Corporate Strategy
UKG
Helena, MT
Prior experience at a strategy consulting firm, investment bank, or in a corporate strategy, finance, or business operations role
Added 11 mins ago
Enterprise Account Executive - Florida
PagerDuty
Helena, MT
PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents…
Added 11 mins ago
Senior Analyst, Compliance Technology
Coinbase
Helena, MT
…repeatable reporting pipelines consumable by Compliance leaders, operations teams, and…
Added 11 mins ago
Sr. Manager, Retail Partnerships
GN Hearing
Helena, MT
…retail footprint. Collaborating deeply with internal Marketing, Operations, Finance, and Product teams, you will elevate buyer relationships, optimize retail media advertising strategies,…
Added 11 mins ago
EG
Operations - Process Manager - Sr
Eliassen Group
Helena, MT
- $55 to $65 USD / hour
Preferred: Background as an IT professional, data analyst, software developer, or auditor.
Added 11 mins ago
AI Change Management Analyst
Holland & Knight LLP
United States
This position may be based in either the firm’s global operations center in the Tampa Bay area or our Dallas office.
Added 12 mins ago
Technical Manager, Information Security
Atomic Machines
Emeryville or Santa Clara, CA
Manage SIEM operations including data source onboarding, log normalization, correlation rule development, and alert tuning to minimize noise and maximize fidelity.
Added 14 mins ago
AC
OEM Account Manager
Aston Carter
Holly Springs, MS
- $100,000 to $120,000 USD / year
Knowledge of division nomenclature, pricing programs, field sales force operations, division quoting, and order entry systems.
Added 14 mins ago
Staff Technical Program Manager, Diagnostic Engineering
Rivian
Hayward, CA · Irvine, CA
…initiatives to improve internal and external processes and operations, working closely with cross-functional teams and stakeholders in a technology…
Added 15 mins ago
Sr. Director, Subscription Services
Planview Incorporated
UNAVAILABLE
Added 16 mins ago
PN
Senior Software Engineer III
Pacific Northwest National Laboratory
Richland, WA · Seattle, WA
- $133,100 USD / year
…multidisciplinary teams, we connect foundational research to engineering to operations, providing the tools to innovate quickly and field results faster. Our strengths are integrated across…
Added 16 mins ago
PN
Lead Software Engineer IV
Pacific Northwest National Laboratory
Richland, WA · Seattle, WA
- $161,300 USD / year
…multidisciplinary teams, we connect foundational research to engineering to operations, providing the tools to innovate quickly and field results faster. Our strengths are integrated across…
Added 16 mins ago
PN
Early Career Software Engineer
Pacific Northwest National Laboratory
Richland, WA
- $83,100 USD / year
…multidisciplinary teams, we connect foundational research to engineering to operations, providing the tools to innovate quickly and field results faster. Our strengths are integrated across…
Added 16 mins ago
PN
Software Engineer II
Pacific Northwest National Laboratory
Richland, WA · Seattle, WA
- $109,000 USD / year
…multidisciplinary teams, we connect foundational research to engineering to operations, providing the tools to innovate quickly and field results faster. Our strengths are integrated across…
Added 17 mins ago
T
Customer Service Representative
TEKsystems
Dallas, TX
- $16.5 USD / hour
…customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers,…
Added 20 mins ago
Financial Examiner
State of Connecticut
Hartford, CT
Added 28 mins ago
Supply Chain Analyst, GPCS - AMER
Amazon.com Services LLC
Tempe, AZ
…actionable reports for stakeholder groups that include finance, operations, ACES, and internal GPO…
Added 28 mins ago
J
Technical Program Manager
Jobgether
Remote, United States
- $191,226 to $219,746 USD / year
…pivotal role in bringing AI-driven solutions into enterprise operations, establishing standards for responsible development, evaluation, and deployment. This position offers significant…
Added 28 mins ago
Space Systems Commercial & Legal Contracts Specialist
Jobgether
Remote, United States
Between 5 and 8 years of relevant experience in commercial contracts, legal operations, contract management, or commercial law.
Added 28 mins ago
Senior Solutions Consultant (Saas - Pre-Sales)
Jobgether
Remote, United States
…selling abilities and practical knowledge of manufacturing operations. The role…
Added 28 mins ago
J
Senior Infrastructure Security Engineer
Jobgether
Remote, United States
- $170,000 to $210,000 USD / year
…AI-native platform that is transforming traditional insurance operations. As a Senior Infrastructure Security Engineer, you will play a dual role in strengthening cloud infrastructure and…
Added 28 mins ago
J
Senior Director of Supplier Management
Jobgether
Remote, United States
- $115,000 to $125,000 USD / year
You will also collaborate with sales, operations, and commissions teams to address challenges and improve cross-functional coordination.
Added 28 mins ago
Payroll Specialist
Jobgether
Remote, United States
…key role in ensuring accurate, timely, and compliant payroll operations, primarily supporting Canadian payroll while contributing to broader international processes. You will manage…
Added 28 mins ago
IBM Maximo Senior Business Analyst
Jobgether
Remote, United States
The IBM Maximo Senior Business Analyst will lead the design, implementation, and optimization of enterprise asset management solutions supporting critical federal operations.

Closed listing

Lyric

Strategic Client Programs Specialist

Santa Fe, NM, United States

$125,241.00 - $187,862.00

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $125,241.00 - $187,862.00
Posting language: English
Posted: Nov 3, 2026

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Original job description

Archived listing. The details below describe a past opening.

Remote - US

Full time

JR959

Lyric is the trusted leader in healthcare decision intelligence. Built on more than 35 years of proven results, Lyric combines responsible AI with clinical, payment, regulatory, and policy expertise to deliver transparent, auditable insights in milliseconds across real-time claims workflows. Lyric augments human decision-making so health plans can make faster, more accurate payments while maintaining full control. Today, Lyric supports 200 million lives, with nine of the top 10 U.S. health plans relying on its platform to reduce waste, improve efficiency, and support accurate payments.

Applicants must already be legally authorized to work in the U.S. Visa sponsorship/sponsorship assumption and other immigration support are not available for this position.

The Strategic Client Programs Specialist serves as the central post-sales program leader for strategic clients, aligning client goals with cross-functional execution across Client Success, Product, Clinical, Analytics, Technology, Content, Operations, and Delivery teams. They drive program governance, coordination, risk management, and reporting to ensure commitments are met while bringing together the right experts to address client needs, optimize adoption, and maximize value realization. Decisions impacting scope, priorities, resources, timelines, or financial outcomes are escalated through the appropriate leadership and governance channels.

ESSENTIAL JOB RESPONSIBILITIES

Strategic Program Leadership and Planning

Develop and maintain an integrated program plan covering strategic initiatives, active implementations, operational priorities, milestones, deliverables, owners, and dependencies.
Translate agreed client objectives and priorities into coordinated work across the responsible teams.
Track progress against plans and commitments, follow up with owners, and identify where work needs attention or decisions.
Coordinate planning across workstreams, including sequencing, capacity constraints, and impacts on other client initiatives.
Maintain both the overall program view and the detailed information needed to support execution and escalation.

Governance and Client Engagement

Serve as a program-level counterpart to the assigned client, coordinating discussions that span multiple teams or initiatives.
Establish and manage the program cadence, including workstream updates, client governance meetings, steering committees, and leadership reviews.
Prepare agendas, materials, decision requests, and follow-up actions for governance discussions.
Bring together the appropriate client and Lyric stakeholders to resolve priorities, risks, and cross-functional issues.
Frame options and implications for decisions affecting scope, priorities, timing, resources, or economics, and escalate them through the agreed governance structure.
Ensure decisions and client commitments are documented, communicated, and reflected in program plans.

Consultative Client Planning and Value Realization

Develop an understanding of the client’s goals, operating environment, current use of Lyric capabilities, and measures of success.
Coordinate Product, Clinical, Analytics, operational, and other experts in assessing client needs, raising concerns, and developing recommendations.
Identify where existing capabilities may be underused and facilitate discussions about how the client could realize more value from them.
Track progress against agreed client outcomes and bring together the appropriate experts to address gaps between expected and actual results.
Connect insights from implementation and ongoing operations to future client planning and priorities.

Intake, Prioritization, and Cross-Functional Coordination

Maintain an organized view of client requests, enhancements, operational initiatives, and other work requiring cross-functional support.
Coordinate assessment of requirements, impacts, assumptions, dependencies, and recommended next steps with the responsible teams.
Facilitate alignment on priorities and sequencing; bring unresolved tradeoffs to the appropriate decision-makers.
Track approved work through the program plan so that owners, commitments, and status remain clear.

Release Readiness and Implementation Coordination

Coordinate cross-functional readiness for releases, implementations, migrations, and other significant client events.
Maintain visibility into readiness milestones, required actions, testing status, operational preparation, client communications, and dependencies.
Follow up with responsible owners on outstanding readiness items and escalate concerns that could affect a client commitment or planned event.
Facilitate communication among business, operational, delivery, and technical teams before and during implementation.
Track post-implementation issues, adoption, outcomes, and lessons learned.
The Principal coordinates readiness and maintains an integrated view of progress; the responsible teams retain ownership of technical development, testing execution, and deployment.

Risk, Issue, Dependency, and Change Management

Maintain program-level risks, issues, assumptions, and dependencies, including owners, mitigation actions, target dates, and escalation status.
Proactively identify threats to milestones, client commitments, operational performance, or expected outcomes.
Follow up on mitigation and resolution actions and escalate items that require leadership attention or cross-functional decisions.
Coordinate the planning and communication needed to prepare client and internal stakeholders for significant changes.

Reporting and Operational Excellence

Develop and maintain program status reports, dashboards, governance metrics, milestone tracking, and executive materials.
Provide an accurate, current view of program health, delivery performance, decisions, risks, and client outcomes.
Collect and reconcile updates from workstream owners, identify gaps or conflicting information, and ensure reporting supports action.
Improve program processes, reporting, and cross-functional ways of working based on lessons learned.

REQUIRED QUALIFICATIONS

Minimum of seven (7) years of experience in program management, client success, professional services, PMO, consulting, or a related field.
Experience managing detailed plans and reporting for large, cross-functional, client-facing initiatives.
Experience working with executive stakeholders and client leadership teams.
Demonstrated ability to lead through influence and establish accountability without direct reporting authority.
Experience connecting implementation, ongoing operations, adoption

PREFERRED QUALIFICATIONS

Healthcare payer, payment integrity, or healthcare technology experience

***The US base salary range for this full-time position is:

$125,241.00 - $187,862.00

The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. Please note that the compensation details listed in US role postings reflect the base salary only, and does not reflect the value of the total rewards compensation. ***

Lyric is an Equal Opportunity Employer that strives to create an inclusive environment, empower employees and embrace collaborative success.

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