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Senior Wind Hub Technician - TX16 (Hereford, TX Area)
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Finance Specialist - Cash Flow Planning & Analysis
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Senior Chemical Engineer
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SENIOR TECHNICAL PHYSICAL SCIENTIST
United States Fleet Forces Command
Washington, DC
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Physical Therapist
Veterans Health Administration
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- $82,938 to $118,072 USD / year
…patients and treatment interventions. They are assigned to all program areas which are covered by the GEC Service and provide professional, independent physical therapy services in the…
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Supervisory Aircraft Pilot
Federal Aviation Administration
Fort Worth, TX · Kansas City, MO · Wichita, KS · Des Plaines, IL
- $112,283 to $173,980 USD / year
Program Support: Oversees technical and administrative support programs of the office. Responsible for overall management responsibilities associated with the planning and direction of…
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RN - Assistant Chief Nurse
Veterans Health Administration
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Promotes the Quality Management Program though education and interdisciplinary staff and takes leadership role in developing Lean projects and risk management activities.
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Supervisor Court Reporter
District of Columbia Courts
Washington, DC
- $117,962 to $153,354 USD / year
Provides overall leadership and management responsibilities for the effective accomplishment of the mission and operational objective assigned to the Branch and the Court Reporting…
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Supervisory Interdisciplinary Horticulturist/Landscape Architect
Smithsonian Institution
Washington, DC
- $143,913 to $187,093 USD / year
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Supervisory Interdisciplinary Horticulturist/Landscape Architect
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Registered Nurse - Emergency Department
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The Nurse Emergency Department (ED) Registered Nurse (RN) executes position responsibilities that demonstrate leadership, experience, and creative approaches to management of complex…
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MANAGEMENT ANALYST - DIRECT HIRE AUTHORITY
Air Force Materiel Command
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Provides complex management support services in the areas of program cost analysis, annual/multi-year/long range fiscal planning (e.g., Defense Planning Guidance (DPG), Planning,…
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Registered Nurse (Assistant Nurse Manager - H3)
Veterans Health Administration
Aurora, CO
- $98,261 to $163,816 USD / year
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Program Analyst - DIRECT HIRE
Federal Transit Administration
Washington, DC
- $85,447 to $133,142 USD / year
This is a public notice for FTA authorized Program Analyst (0343) positions open to U.S. Citizens. This position is in the FTA Office of Regional Services (TRS). The candidate will be a…
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Valet Supervisor
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Westhampton Beach, NY · The Hamptons, NY
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Pharmacy Operations Manager
Walgreens
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Shift Lead
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LAKEWOOD, WA
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Pharmacist - Sign-On Bonus & Relocation Available
Walgreens
HARRISONBURG, VA
- $60.9 to $82.3 USD / hour
Opportunities for growth – Many pharmacists advance quickly into leadership roles in pharmacy operations, retail management, multi-site leadership, and corporate support functions
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Pharmacist - Sign-On Bonus & Relocation Available
Duane Reade
CULPEPER, VA
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Closed listing

Lyric

Strategic Client Programs Specialist

Saint Paul, MN, United States

$125,241.00 - $187,862.00

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $125,241.00 - $187,862.00
Posting language: English
Posted: Nov 3, 2026

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Original job description

Archived listing. The details below describe a past opening.

Remote - US

Full time

JR959

Lyric is the trusted leader in healthcare decision intelligence. Built on more than 35 years of proven results, Lyric combines responsible AI with clinical, payment, regulatory, and policy expertise to deliver transparent, auditable insights in milliseconds across real-time claims workflows. Lyric augments human decision-making so health plans can make faster, more accurate payments while maintaining full control. Today, Lyric supports 200 million lives, with nine of the top 10 U.S. health plans relying on its platform to reduce waste, improve efficiency, and support accurate payments.

Applicants must already be legally authorized to work in the U.S. Visa sponsorship/sponsorship assumption and other immigration support are not available for this position.

The Strategic Client Programs Specialist serves as the central post-sales program leader for strategic clients, aligning client goals with cross-functional execution across Client Success, Product, Clinical, Analytics, Technology, Content, Operations, and Delivery teams. They drive program governance, coordination, risk management, and reporting to ensure commitments are met while bringing together the right experts to address client needs, optimize adoption, and maximize value realization. Decisions impacting scope, priorities, resources, timelines, or financial outcomes are escalated through the appropriate leadership and governance channels.

ESSENTIAL JOB RESPONSIBILITIES

Strategic Program Leadership and Planning

Develop and maintain an integrated program plan covering strategic initiatives, active implementations, operational priorities, milestones, deliverables, owners, and dependencies.
Translate agreed client objectives and priorities into coordinated work across the responsible teams.
Track progress against plans and commitments, follow up with owners, and identify where work needs attention or decisions.
Coordinate planning across workstreams, including sequencing, capacity constraints, and impacts on other client initiatives.
Maintain both the overall program view and the detailed information needed to support execution and escalation.

Governance and Client Engagement

Serve as a program-level counterpart to the assigned client, coordinating discussions that span multiple teams or initiatives.
Establish and manage the program cadence, including workstream updates, client governance meetings, steering committees, and leadership reviews.
Prepare agendas, materials, decision requests, and follow-up actions for governance discussions.
Bring together the appropriate client and Lyric stakeholders to resolve priorities, risks, and cross-functional issues.
Frame options and implications for decisions affecting scope, priorities, timing, resources, or economics, and escalate them through the agreed governance structure.
Ensure decisions and client commitments are documented, communicated, and reflected in program plans.

Consultative Client Planning and Value Realization

Develop an understanding of the client’s goals, operating environment, current use of Lyric capabilities, and measures of success.
Coordinate Product, Clinical, Analytics, operational, and other experts in assessing client needs, raising concerns, and developing recommendations.
Identify where existing capabilities may be underused and facilitate discussions about how the client could realize more value from them.
Track progress against agreed client outcomes and bring together the appropriate experts to address gaps between expected and actual results.
Connect insights from implementation and ongoing operations to future client planning and priorities.

Intake, Prioritization, and Cross-Functional Coordination

Maintain an organized view of client requests, enhancements, operational initiatives, and other work requiring cross-functional support.
Coordinate assessment of requirements, impacts, assumptions, dependencies, and recommended next steps with the responsible teams.
Facilitate alignment on priorities and sequencing; bring unresolved tradeoffs to the appropriate decision-makers.
Track approved work through the program plan so that owners, commitments, and status remain clear.

Release Readiness and Implementation Coordination

Coordinate cross-functional readiness for releases, implementations, migrations, and other significant client events.
Maintain visibility into readiness milestones, required actions, testing status, operational preparation, client communications, and dependencies.
Follow up with responsible owners on outstanding readiness items and escalate concerns that could affect a client commitment or planned event.
Facilitate communication among business, operational, delivery, and technical teams before and during implementation.
Track post-implementation issues, adoption, outcomes, and lessons learned.
The Principal coordinates readiness and maintains an integrated view of progress; the responsible teams retain ownership of technical development, testing execution, and deployment.

Risk, Issue, Dependency, and Change Management

Maintain program-level risks, issues, assumptions, and dependencies, including owners, mitigation actions, target dates, and escalation status.
Proactively identify threats to milestones, client commitments, operational performance, or expected outcomes.
Follow up on mitigation and resolution actions and escalate items that require leadership attention or cross-functional decisions.
Coordinate the planning and communication needed to prepare client and internal stakeholders for significant changes.

Reporting and Operational Excellence

Develop and maintain program status reports, dashboards, governance metrics, milestone tracking, and executive materials.
Provide an accurate, current view of program health, delivery performance, decisions, risks, and client outcomes.
Collect and reconcile updates from workstream owners, identify gaps or conflicting information, and ensure reporting supports action.
Improve program processes, reporting, and cross-functional ways of working based on lessons learned.

REQUIRED QUALIFICATIONS

Minimum of seven (7) years of experience in program management, client success, professional services, PMO, consulting, or a related field.
Experience managing detailed plans and reporting for large, cross-functional, client-facing initiatives.
Experience working with executive stakeholders and client leadership teams.
Demonstrated ability to lead through influence and establish accountability without direct reporting authority.
Experience connecting implementation, ongoing operations, adoption

PREFERRED QUALIFICATIONS

Healthcare payer, payment integrity, or healthcare technology experience

***The US base salary range for this full-time position is:

$125,241.00 - $187,862.00

The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. Please note that the compensation details listed in US role postings reflect the base salary only, and does not reflect the value of the total rewards compensation. ***

Lyric is an Equal Opportunity Employer that strives to create an inclusive environment, empower employees and embrace collaborative success.

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