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Senior Manager, Quality Assurance Ops Excellence and Resiliency
Walmart
BENTONVILLE, AR
- $90,000 to $180,000 USD / year
…processes, dependencies, single points of failure, technology and data vulnerabilities, and contingency needs across Risk…
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(USA) Senior Manager, Technology Operations
Walmart
BENTONVILLE, AR
- $90,000 to $180,000 USD / year
…substitutions, and issue resolution. By combining customer focus, data-driven problem solving, and cross-functional collaboration, we partner with Product, Engineering, Design, and…
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Senior Manager, Operations - Knowledge Management
Walmart
BENTONVILLE, AR
- $90,000 to $180,000 USD / year
Partner with Product and Engineering to embed trusted, permission-aware knowledge into associate workflows and AI-assisted support.
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(USA) Manager, Technology Operations
Walmart
BENTONVILLE, AR
- $80,000 to $155,000 USD / year
…substitutions, and issue resolution. Combining customer focus, data-driven problem solving, and cross-functional collaboration, we partner with Product, Engineering, Design, and Operations…
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Senior Manager, Electrical Engineering
Walmart
BENTONVILLE, AR
- $90,000 to $180,000 USD / year
The Senior Manager, Electrical Engineering is responsible for leading enterprise electrical safety and reliability programs across Walmart, Sam’s Club, and Supply Chain facilities. This…
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Distinguished, Product Manager - Associate AI
Walmart
SUNNYVALE, CA · BENTONVILLE, AR · BELLEVUE, WA
- $169,000 to $338,000 USD / year
Influence senior Product, Engineering, Design, Data, Security, and business leaders across complex enterprise decisions.
Added 4 mins ago
BN
Senior Manager - Strategic Financial Planning & Analysis (FP&A)
Blue Nile
Remote, United States
- $145,000 to $170,000 USD / year
The Senior Manager of FP&A will play a critical role in shaping the financial and commercial narrative of the business. This position is designed for a highly analytical and collaborative…
Added 4 mins ago
BN
Sr Manager, CRM
Blue Nile
Remote, United States
- $130,000 to $160,000 USD / year
The CRM Marketing team at Blue Nile is a data-led, creative thinking and results-driven team. The Senior Manager of CRM will lead our customer engagement strategy to maximize subscriber…
Added 24 mins ago
Senior Product Manager, Service Enablement & Operations
The Coca-Cola Company
Atlanta, GA
5+ years in product management or related fields (engineering, design, data, research)
Added 27 mins ago
Digital Transformation Delivery Manager
Blink - The Employee App
Remote, United States
Collaborate cross-functionally with our Product, Data & Analytics, and Engineering teams to ensure the delivery of all technical and integration components of an implementation.
Added 27 mins ago
B&
Survey Technician Milwaukee, Wisconsin
Blew & Associates, P.A.
Remote, United States
- $70,000 to $95,000 USD / year
Blew & Associates, P.A. is a leading national firm specializing in land surveying, engineering, and environmental services, boasting over 130 years of industry experience. We are seeking a…
Added 27 mins ago
B&
Survey Technician Omaha, NE
Blew & Associates, P.A.
Remote, United States
- $70,000 to $95,000 USD / year
Blew & Associates, P.A. is a leading national firm specializing in land surveying, engineering, and environmental services, boasting over 130 years of industry experience. We are seeking a…
Added 27 mins ago
B&
Survey Technician (Crew Chief) - Davenport, IA
Blew & Associates, P.A.
Remote, United States
- $70,000 to $95,000 USD / year
Blew & Associates, P.A. is a leading national firm specializing in land surveying, engineering, and environmental services, boasting over 130 years of industry experience. We are seeking a…
Added 27 mins ago
B&
Survey Technician San Francisco, CA
Blew & Associates, P.A.
Remote, United States
- $70,000 to $95,000 USD / year
Blew & Associates, P.A. is a leading national firm specializing in land surveying, engineering, and environmental services, boasting over 130 years of industry experience. We are seeking a…
Added 27 mins ago
B&
Survey Technician - Southern California
Blew & Associates, P.A.
Remote, United States
- $70,000 to $95,000 USD / year
Blew & Associates, P.A. is a leading national firm specializing in land surveying, engineering, and environmental services, boasting over 130 years of industry experience. We are seeking a…
Added 27 mins ago
B&
Survey Technician - Southern California
Blew & Associates, P.A.
Remote, United States
- $70,000 to $95,000 USD / year
Blew & Associates, P.A. is a leading national firm specializing in land surveying, engineering, and environmental services, boasting over 130 years of industry experience. We are seeking a…
Added 27 mins ago
Survey Technician Memphis, TN
Blew & Associates, P.A.
Remote, United States
Blew & Associates, P.A. is a leading national firm specializing in land surveying, engineering, and environmental services, boasting over 130 years of industry experience. We are seeking a…
Added 27 mins ago
B&
Survey Technician Milwaukee, Wisconsin
Blew & Associates, P.A.
Remote, United States
- $70,000 to $95,000 USD / year
Blew & Associates, P.A. is a leading national firm specializing in land surveying, engineering, and environmental services, boasting over 130 years of industry experience. We are seeking a…
Added 27 mins ago
B&
Survey Technician Albuquerque, NM
Blew & Associates, P.A.
Remote, United States
- $70,000 to $95,000 USD / year
Blew & Associates, P.A. is a leading national firm specializing in land surveying, engineering, and environmental services, boasting over 130 years of industry experience. We are seeking a…
Added 27 mins ago
B&
Survey Technician (Crew Chief)
Blew & Associates, P.A.
Remote, United States
- $70,000 to $95,000 USD / year
Blew & Associates, P.A. is a leading national firm specializing in land surveying, engineering, and environmental services, boasting over 130 years of industry experience. We are seeking a…
Added 27 mins ago
B&
Survey Technician Chicago, IL
Blew & Associates, P.A.
Remote, United States
- $70,000 to $95,000 USD / year
Blew & Associates, P.A. is a leading national firm specializing in land surveying, engineering, and environmental services, boasting over 130 years of industry experience. We are seeking a…
Added 32 mins ago
G
Senior Electrical Engineer
GPAC
Atlanta, GA
- $110,000 to $140,000 USD / year
Our client, a well-established and nationally recognized engineering consulting firm, is seeking a Senior Electrical Engineer to join its growing Building Systems team. This is an excellent…
Added 33 mins ago
G
Senior Electrical Engineer
GPAC
Austin, TX
- $110,000 to $140,000 USD / year
Our client, a well-established and nationally recognized engineering consulting firm, is seeking a Senior Electrical Engineer to join its growing Building Systems team. This is an excellent…
Added 33 mins ago
G
Senior Electrical Engineer
GPAC
Philadelphia, PA
- $110,000 to $140,000 USD / year
Our client, a well-established and nationally recognized engineering consulting firm, is seeking a Senior Electrical Engineer to join its growing Building Systems team. This is an excellent…
Added 34 mins ago
G
Senior Electrical Engineer
GPAC
Des Moines, IA
- $110,000 to $140,000 USD / year
Our client, a well-established and nationally recognized engineering consulting firm, is seeking a Senior Electrical Engineer to join its growing Building Systems team. This is an excellent…

Lyra Technology Group

Client Success Manager

Parsippany, NJ, United States

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Job details

Experience: 3+ years of experience in Account Management, Client Success, Customer Success, Business Development, or a similar client-facing role.
Posting language: English
Posted: Nov 4, 2026

Original job description

Lyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

Lyra Technology Group is seeking a Client Success Manager for one of our operating companies, Strategic Micro Systems. The Client Success Manager is the post-sale owner of client relationships, retention, and account growth: the person clients turn to when they want a trusted partner in their technology decisions, not just a point of contact. This role blends relationship management with a working knowledge of the client's business and IT environment, running a disciplined cadence of business reviews and roadmap conversations that keep clients engaged, informed, and getting full value from the partnership. The Client Success Manager owns retention and expansion targets for an assigned book of business and works cross-functionally with service delivery, technical support, and sales to make sure client needs are met and expansion opportunities are identified early.

About Strategic Micro Systems…

Founded in 1998, Strategic Micro Systems is a highly ranked MSP in New Jersey. As a Microsoft Certified partner and Tier 1 Microsoft Cloud Solution Provider, Strategic delivers unlimited network support alongside a full portfolio of cloud IT solutions for businesses across the country and around the world. Our best-in-class business continuity and data protection services keep clients’ systems running and secure against cyber threats. Our clients rely on our expertise to build agile, growth-ready technology infrastructure that boosts productivity and profitability. In today’s global marketplace, staying agile and competitive is no longer optional, and we make sure our clients’ technology delivers real value to their organizations. Our team combines deep technical knowledge with business experience to solve even the most complex challenges. Above all, we are committed to our clients’ success, and we bring a customer-centric approach to everything we do. We believe that when our clients succeed, we succeed.

You will own…

Client Relationship Management

Serve as the primary relationship owner for an assigned portfolio of managed services clients.
Develop trusted relationships with executive stakeholders, business owners, and key decision-makers.
Act as the primary point of contact for non-technical client communications and account-related matters.
Advocate for clients internally while ensuring alignment with company objectives and service delivery standards.

Strategic Account Management

Conduct Quarterly Business Reviews (QBRs) focused on business objectives, technology strategy, service performance, and future planning.
Develop strategic account plans designed to increase client engagement, retention, and long-term value.
Proactively identify opportunities to expand client relationships through additional managed services, cybersecurity, Microsoft 365, cloud solutions, licensing, and professional services.
Prepare proposals and coordinate solution recommendations in partnership with engineering and leadership teams.
Manage contract renewals and renewal planning to maximize retention and minimize contract risk.

Client Success & Growth

Monitor client satisfaction, account health, and service adoption.
Address client concerns proactively and coordinate internal resources to resolve issues before they escalate.
Partner closely with technical and operational teams to ensure successful delivery of services and projects.
Maintain accurate account documentation, opportunity tracking, and client activity within HubSpot and ConnectWise.

Revenue Development

Drive organic revenue growth through account expansion, cross-selling, and upselling initiatives.
Maintain awareness of each client's business objectives and identify opportunities where technology solutions can deliver measurable value.
Collaborate with leadership to develop and execute account growth strategies.

Our ideal Client Success Manager has the following qualifications:

3+ years of experience in Account Management, Client Success, Customer Success, Business Development, or a similar client-facing role.
Experience within the Managed IT Services (MSP), IT Services, SaaS, or technology industry is strongly preferred.
Demonstrated ability to build and maintain executive-level client relationships.
Strong communication, presentation, and interpersonal skills.
Excellent organizational, planning, and time management abilities.
Ability to successfully manage multiple client relationships simultaneously.
Experience using CRM platforms such as HubSpot.
Experience with ConnectWise Manage and ConnectWise CPQ is preferred.
Comfortable initiating commercial conversations and identifying opportunities within existing client accounts.
Previous consultative sales or account growth experience is considered a strong asset.

The targeted base compensation for this role is $80,000, with total on-target earnings of $100,000. This position is fully on-site in Parsippany, NJ.

If you are a post-sale relationship-builder who builds trust face to face, knows how to turn client relationships into long-term partnerships, and wants to build something, not just manage it, we would like to talk.

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More about this job

Skills

Technical support
Sales
Communication skills
Interpersonal skills
Time management
HubSpot

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