Support Analyst II

SUPPORT ANALYST II

Lyon College School of Dental Medicine | Little Rock, Arkansas Full-Time | Exempt | Information Technology Are you the person everyone calls when technology decides to develop a personality of its own? Do you enjoy solving problems, learning new technologies, and helping people navigate the occasional technological apocalypse? Can you troubleshoot a computer, explain DNS without putting someone to sleep, and maintain your sense of humor when someone says, "But it was working yesterday!"? If so, we might have just the opportunity for you. Lyon College is looking for a Support Analyst II to join our Information Technology team, supporting our School of Dental Medicine in Little Rock, Arkansas. This isn't just another help desk position. You'll be part of a collaborative IT department supporting an innovative educational environment where technology plays an important role in preparing the next generation of dental professionals. From everyday technical mysteries to specialized educational technology, you'll help keep the systems running and the people using them productive.

YOUR MISSION (SHOULD YOU CHOOSE TO ACCEPT IT)

As a Support Analyst II, you'll:

• Be a technology problem-solver. Diagnose and resolve hardware, software, application, and connectivity issues for our campus community.
• Keep the technology running. Install, configure, maintain, and troubleshoot computers, software, and network-connected devices.
• Help humans understand technology. Provide friendly, patient support and training to users of varying technical abilities. No excessive technobabble required.
• Collaborate with your fellow IT adventurers. Work alongside specialists across Lyon's IT department to implement new technologies, improve services, and tackle complex challenges.
• Document your victories. Track issues, solutions, and procedures so the next person doesn't have to reinvent the wheel-or troubleshoot the same printer for the 47th time.
• Help defend the digital kingdom. Support cybersecurity, system monitoring, data integrity, and disaster recovery efforts.
• Keep leveling up. Learn new systems, expand your technical knowledge, and help us continuously improve the technology experience at Lyon.

YOUR CHARACTER STATS

We're looking for someone with a strong foundation in technology, a talent for troubleshooting, and an appreciation for great customer service.

Your starting inventory should include:

• A high school diploma or equivalent (bachelor's degree preferred).
• 1-3 years of IT support experience or experience in a related technical role.
• Solid experience with Windows, macOS, computer hardware, and common software applications.
• Familiarity with networking fundamentals, including TCP/IP, DNS, and DHCP.
• Experience using ticketing systems and remote support tools.
• An understanding of cybersecurity fundamentals and data privacy.
• Excellent communication, organizational, and problem-solving skills.
• The ability to work independently while being a dependable member of a larger team.

Bonus experience points if you have:

• Worked in higher education or another educational environment.
• Supported medical or dental simulation equipment.
• Experience supporting specialized educational or technical environments. You don't have to know everything on day one. We value curiosity, initiative, adaptability, and the willingness to learn just as much as technical knowledge.

WHY LYON COLLEGE? At Lyon College, technology isn't just about keeping the lights blinking in the server room. It's about making education possible, empowering faculty and staff, and helping students succeed. You'll join a dedicated IT department where teamwork, creative problem-solving, professional growth, and the occasional well-timed nerd joke are all part of the culture. You'll also have the opportunity to work in an exciting and evolving dental education environment, supporting technologies and systems that go beyond the traditional office workstation. We take our work seriously. Ourselves? A little less so. READY TO JOIN THE PARTY? If you're passionate about technology, enjoy helping people, and want to be part of a team where your work makes a meaningful difference, we'd love to hear from you.