Operations Director

Job Description

Job Title: Operations Director

Reports To: Program Coordinator FLSA Status: Exempt

Overview: The Operations Director provides strategic and operational leadership for the delivery of financial management services to participants The Director oversees day-to-day operations, supervises staff, and implements systems and processes to support payroll, vendor payments, and participant-directed budgeting.

Essential Job Functions:

Operational Leadership & Management

• Lead and oversee daily operations of the FMS program, ensuring efficient, accurate, and participant-centered service delivery.
• Develop, implement, and maintain operational policies and procedures that ensure compliance with regulatory standards, including state and federal guidelines.
• Monitor workflow processes to improve efficiency, accuracy, and participant satisfaction.

Staff Development

• Recruit, train, and evaluate operational staff, ensuring a high level of competency and adherence to program standards.
• Provide coaching and professional development opportunities to enhance staff performance.
• Foster a culture of accountability, collaboration, and participant-focused service.

Financial Management Oversight

• Ensure timely and accurate processing of participant payroll, vendor payments, and reimbursements.
• Maintain compliance with labor laws, tax reporting, and payroll regulations.
• Conduct regular audits and quality assurance reviews to ensure accuracy and compliance.
• Collaborate with finance and accounting teams to manage budgets and reporting.

Participant Support & Compliance

• Oversee participant financial management support, including payroll guidance, vendor payment setup, and budgeting assistance.
• Ensure participant concerns and escalations are addressed promptly and effectively.
• Maintain accurate records for audits, regulatory reporting, and participant inquiries.

Reporting & Collaboration

• Prepare operational reports for senior leadership, regulatory agencies, and funding sources.
• Collaborate with program directors, regional centers, vendors, and participants to ensure operational excellence.

Education and Experience:

• High School Diploma or equivalent
• 1-3 years of experience in California’s Self-Determination Program and Financial Management Service requirements.

Key Performance Indicators:

• Excellent communication skills; displaying professional etiquette, both verbal and written
• Excellent computer skills including competency in Microsoft applications
• Respond well to pressure and maintain a positive demeanor
• Strategic problem-solving and decision-making
• Maintain regular and expected attendance
• Excellent time management skills
• Provide a valid Driver’s License and proof of insurance
• Ability to meet continuing education and certifications requirements

Physical Requirements:

• Primarily sedentary work that involves sitting/standing/bending/twisting/kneeling.
• Some lifting or carrying 0-30lbs
• Remain in a stationary position, often standing or sitting for prolonged periods
• Occasional repetitive hand and foot motion.
• Occasional driving