Program Supervisor

Program Supervisor – Children’s Long Term Support (CLTS)

Location: Ozaukee County, WI Job Type: Full-Time | Benefits Eligible Schedule: Monday–Friday, 8:00am–5:00pm (flexibility required)

Lutheran Social Services of Wisconsin & Upper Michigan (LSS) is seeking a Program Supervisor to lead our Children’s Long Term Support (CLTS) team in Ozaukee County.

CLTS is a federally funded Medicaid program supporting children with developmental, physical, or severe emotional disabilities. This role provides clinical and operational leadership for a team of Care Coordinators while maintaining regular contact with children and families served.

Key Responsibilities

• Lead, coach, and supervise a team of Care Coordinators
• Ensure quality service delivery and compliance with CLTS, Medicaid, licensing, and contract requirements
• Monitor documentation, outcomes, and productivity standards
• Conduct case reviews, case consultation, and provide direct service coverage as needed
• Oversee staff training, performance evaluations, scheduling, and accountability
• Partner with Human Capital on hiring, onboarding, and staff development
• Support billing, financial oversight, and program budget management
• Build and maintain relationships with families, community partners, and funders
• Participate in program growth, marketing, and community outreach efforts

Qualifications

Required

• Bachelor’s degree in Human Services or closely related field
• Minimum 2 years of experience working with children with disabilities and/or families
• Valid driver’s license and reliable transportation

Preferred

• Supervisory experience
• Experience with the Children’s Long Term Support (CLTS) Waiver Program

Compensation & Benefits

• Public Service Loan Forgiveness (PSLF) eligible employer
• Medical, dental, and vision insurance
• Paid Time Off + 10 paid holidays
• Mileage reimbursement
• 403(b) retirement plan
• Annual wage increases prioritized
• Employee Assistance Program
• Service awards and recognition
• Hybrid role: Ability to work 1 day/week from home!

Why Join LSS

• Mission‑driven work supporting children and families
• Collaborative, team‑based environment
• Opportunities to lead, grow, and make a meaningful impact

Lutheran Social Services of WI & Upper MI is an Equal Opportunity Employer (EOE).