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Territory Manager - Medical Device OEM (Portland, OR)
CVRx, Inc.
Remote, United States
As a Territory Manager at CVRx, you will play a pivotal role that combines your market development expertise with hands-on clinical and technical support, ensuring the success of CVRx…
Added just now
PC
DEPUTY PROGRAM MANAGER, GOVERNMENT CAMPUS
PETERSON COMPANIES L C
Chantilly, VA
- $170,000 to $200,000 USD / year
The Deputy Program Manager works closely with the Program Manager to manage and oversee facility operations and financial management for a large Government contract. This includes customer…
Added 1 min ago
SD
Enterprise Network Specialist III
San Diego Community College District
San Diego, CA
- $6,659.61 to $10,630.24 USD / month
Under the direction of the Manager, Network and PC Services, performs a wide variety of highly specialized technical tasks to support the design, installation, and maintenance of wide area,…
Added 1 min ago
Senior Manager, Professional Services Outsourcing
Armanino Advisory LLC
Dallas, TX · Salt Lake City, UT · Philadelphia, PA · Chicago, IL · Scranton, PA · Pasadena, CA · San Ramon, CA · Bellevue, WA · White Plains, NY · Irvine, CA · Boca Raton, FL · Boise, ID · El Segundo, CA · St. Charles, MO · Denver, CO · New York City, NY · Century City, CA · Nashville, TN · St. Louis, MO · Woodland Hills, CA · San Jose, CA · San Francisco, CA · Austin, TX
Added 1 min ago
Manager, Small Business Outsourcing
Armanino Advisory LLC
San Ramon, CA
Provide technical expertise related to US GAAP requirements.
Added 1 min ago
MRI Weekend Technologist Overnights
St. Lukes Hospital
Quakertown, PA
…procedures and under direction of department Section Chief and Manager. The position will require a significant degree of judgment in the performance of assigned…
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Network & Infrastructure Security Engineer
Gleason
Rochester, NY
Multi-site enterprise network security | Hands-on technical leadership
Added 1 min ago
NPI BUYER
Supply Technologies
Cleveland, OH · Solon, OH
…intellectual and technological infrastructure to give you a program of process, resource and production efficiencies that improve your competitive position in the…
Added 1 min ago
R
Information Systems Security Manager
RIVIDIUM
Saint Louis, MO
- $140,000 to $150,000 USD / year
RiVidium Inc. is seeking an experienced Information Systems Security Manager to support the NGA Defender program. The selected candidate will be responsible for managing and overseeing the…
Added 2 mins ago
Manager, Safety & Environment
KITO CROSBY
Manheim, PA
The Manager, Environmental, Health & Safety (EHS) provides multi-site leadership for environmental, occupational health, safety, and workers’ compensation programs. This role develops and…
Added 2 mins ago
Sr Engineer - Systems Eng
Ally Bank
Detroit, MI
Serves as a technical expert to lower level engineers. Acts as a liaison between the development teams and infrastructure teams to ensure consistency and commonality in technology…
Added 3 mins ago
Groomer
Petco Animal Supplies Stores, Inc.
Apopka, FL
…additional tasks as assigned by the Grooming Salon Leader, Solutions Manager, or Store General Manager. This is an excellent opportunity for groomers with proven technical experience to…
Added 3 mins ago
Grooming Salon Manager
Petco Animal Supplies Stores, Inc.
CO
…excellent opportunity for experienced groomers with proven technical expertise and leadership skills who are interested in growing and developing a…
Added 3 mins ago
Grooming Salon Manager
Petco Animal Supplies Stores, Inc.
Rock Springs, WY
…excellent opportunity for experienced groomers with proven technical expertise and leadership skills who are interested in growing and developing a…
Added 3 mins ago
Dialysis Clinical Manager Registered Nurse - RN
BFL USA Bio-Med Appl of Florida Inc
United States
Training and advancement: You will enter our Clinical Leadership Program that creates and supports a culture of continuous learning for our managers. The curriculum will cover onboarding,…
Added 3 mins ago
Outpatient Registered Nurse - RN
RAI USA Renal Advantage Inc
St Petersburg, FL
…philosophy. Supports the FMCNA commitment to the Quality Enhancement Program (QEP) and CQI Activities, including those related to patient satisfaction and actively participates in process…
Added 3 mins ago
QA Inspector
VOESTALPINE RAILWAY SYSTEMS NORTRAK LLC
Knoxville, TN
Reporting directly to the Q. A. Manager the Quality Assurance Inspector is responsible to ensure implementation and execution of the QMS (Quality Management System) and to verify products…
Added 4 mins ago
Sr. Program Manager
Clearwater Analytics, LLC
NY
As Program Manager within the Professional Services division at CWAN, you will be responsible for the full project lifecycle from project scoping, developing implementation plans, managing…
Added 4 mins ago
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Mental Health Specialist II - Bilingual
Wellness Together
Chula Vista, CA
- $30 to $31 USD / hour
Reports To: Program Manager, Mental Health Services
Added 4 mins ago
WT
Mental Health Specialist II
Wellness Together
Chula Vista, CA
- $30 to $31 USD / hour
Reports To: Program Manager, Mental Health Services
Added 4 mins ago
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Education Research Assistant, Field Assessor (Birmingham, AL)
SRI International
UNAVAILABLE, AL
- $30 USD / hour
Communicate with SRI project manager and teachers to schedule data collection activities.
Added 4 mins ago
Da Vinci Specialist
Intuitive
Remote, United States
The DaVinci Specialist (DVS) will provide expert clinical & technical support, build, customize and coordinate education & training to physicians, nurses, and hospital staff on the use of…
Added 4 mins ago
Da Vinci Specialist
Intuitive
Remote, United States
The DaVinci Specialist (DVS) will provide expert clinical & technical support, build, customize and coordinate education & training to physicians, nurses, and hospital staff on the use of…
Added 4 mins ago
Health and Safety Senior Coordinator
Kimberly-Clark USA, LLC
United States
…feat, but it’s worth it when you’re recognized often by your manager, supported by your team, and see the products you produce being used by your own family at the end of the…
Added 5 mins ago
Memory Care Program Assistant
Brookdale Senior Living Inc.
Bennington, VT
Assists Clare Bridge Program Manager or Coordinator in leading and implementing a calendar of person centered dementia friendly programs that meet specific needs of each and all residents…

Luminary Genetics

Client Services Coordinator (Specimen Transfers)

Marlborough, MA, United States

$24 USD / hour

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Job details

Pay: $24 USD / hour
Posting language: English
Posted: Nov 9, 2026

Original job description

*Relocation Assistance Available*

Build What Matters Most - Families, Futures, and Your Career

New England Cryogenic Center (NECC) was founded in 1971 and is one of the pioneers in processing and cryopreservation of human cells and tissue in the United States. We have an uncommon dedication to our clients, and our mission is helping people achieve their dreams of having a family.

Opportunity Overview

We have an immediate opening for a Client Services Coordinator (Specimen Transfers) to join our team at New England Cryogenic Center in Marlborough, Massachusetts.

Schedule: Monday through Friday, from 8:30 AM to 5:00 PM with required on-call weekend rotation (every three weeks)
Compensation: $24.00 per hour (commensurate with experience)
Relocation: Relocation assistance is available for this position

This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day.

How You’ll Contribute

Under the supervision of the Office Supervisor/Manager, the Client Services Coordinator (Specimen Transfers) is responsible for coordinating specimen transfer requests, supporting client accounts, maintaining accurate documentation, and serving as a primary point of contact for clients, medical facilities, and internal departments. This position requires exceptional customer service, communication, and organizational skills to ensure a seamless client experience while facilitating the secure and timely transfer of specimens.

In this role, the Client Services Coordinator (Specimen Transfers) will be responsible for:

Client Services and Transfer Coordination

Serving as the primary point of contact for clients via phone, email, chat, and information lines
Coordinating specimen transfer requests with clients, receiving facilities, and internal departments
Reviewing and processing transfer, withdrawal, and discard requests, ensuring all required documentation is complete and accurate
Monitoring transfer requests from initiation through completion, providing timely updates and follow-up as needed
Maintaining up to date knowledge of basic laboratory maintenance protocol and demonstrate understanding of andrology procedures and protocols in accordance with the clinical practice and regulatory standards
Educating clients on transfer procedures, documentation requirements, timelines, and available services
Maintaining accurate client records, pricing information, and account configurations
Supporting billing, reporting, and administrative activities related to client accounts and transfer services
Responding to inquiries generated through marketing campaigns, website submissions, and referral sources
Working collaboratively with internal teams to ensure an exceptional client experience and efficient workflow

Client Account Support

Guiding clients through account setup, account maintenance, and required documentation processes
Assisting clients and referring facilities with completing forms and requests
Answering questions regarding account services, transfer requirements, and related processes
Processing applicable charges and coordinating distribution of documentation as needed
Maintaining professionalism and sensitivity when assisting clients with confidential and time-sensitive matters

Administrative Responsibilities

Maintaining detailed records of client communications, transfer activity, and documentation
Ensuring all records are complete, accurate, and maintained according to company policies and regulatory requirements
Supporting database maintenance, chart filing, reporting, accounts receivable functions, and special projects
Assisting with outreach efforts by distributing informational materials to referring offices and healthcare partners
Participating in process improvement initiatives that enhance client satisfaction and operational efficiency
Performing all other duties as assigned

Environmental Conditions

Work in an office environment with temperature control
Occasionally enter operational areas as required by business needs
Use standard office equipment regularly

What You'll Bring

We’re looking for professionals who bring both technical skill and a deep sense of responsibility to the care experience - individuals who thrive in environments where excellence, empathy, and accountability matter.

Qualifications and Skills Include:

High school diploma or equivalent required; associate degree or business certificate preferred
Minimum one year of customer service, healthcare administration, medical office, logistics coordination, client services, or related experience preferred
Healthcare, laboratory, cryostorage, or reproductive medicine experience is preferred but not required
Strong attention to detail and organizational skills
Excellent written, verbal, and interpersonal communication skills
Ability to interact professionally with clients, physicians, healthcare facilities, and individuals at all levels of the organization
Ability to manage multiple priorities in a fast-paced environment
Strong problem-solving and critical-thinking skills
Proficiency with Microsoft Office applications including Outlook, Word, Excel, and PowerPoint
Self-motivated, dependable, and adaptable to changing priorities
Exceptional customer service skills with a client-first mindset
Accurate data-entry skills
Ability to maintain the highest level of confidentiality
Ability to troubleshoot issues and identify appropriate solutions
Strong written and verbal communication skills
Ability to build and maintain effective working relationships
Ability to work independently and collaboratively within a team environment

What We Offer

We are proud to provide a competitive, comprehensive benefits package designed to support our team members - professionally and personally - across all employment types.

Full-Time Employees (30+ hours/week)

Medical, dental, and vision insurance
401(k) with company match
Tuition assistance and professional development support
Performance-based bonus opportunities
Generous paid time off, paid holidays, and paid parental leave
Life and disability benefits
Fertility Discount Program
Employee wellness and recognition programs

Part-Time Employees

401(k) with company match
Performance-based bonus opportunities
Employee wellness and recognition programs

Per Diem Employees

401(k) with company match
Employee wellness and recognition programs

Our Commitment to Inclusion and Opportunity

We believe that a diverse workforce is essential to fulfilling our mission of expanding patient access to the highest standards of fertility care. We are committed to equitable and inclusive hiring practices that ensure our clinical and operational teams reflect and support the diverse communities and patients we serve.

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