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KH
Outpatient Mental Health Center Program Manager
KINDHEARTED HEALTHCARE SERVICES INC
Greenbelt, MD
- $55,000 to $65,000 USD / year
We are seeking an experienced Clinical Program Director to join our team! As a Clinical Program Director, you will oversee all of the day-to-day operations of the clinic and staff. This…
Added just now
SR
Manager, Intellectual Property - Disputes, Claims & Investigations
Stout Risius Ross, LLC
Chicago, IL · Washington, DC · Philadelphia, PA · San Diego, CA
- $87,000 to $195,000 USD / year
At Stout, we’re dedicated to exceeding expectations in all we do – we call it Relentless Excellence ®. Both our client service and culture are second to none, stemming from our firmwide…
Added 1 min ago
Senior Customer Success Manager
Procare Solutions
Denver, CO · Atlanta, GA
As a Senior Customer Success Manager (CSM), you will proactively manage a dedicated portfolio of customers, building strong, long-term relationships that help the customer achieve maximum…
Added 1 min ago
Food Service Director- Talladega College
Thompson Hospitality Corporation
Talladega, AL
…meal plans, retail dining, catering, financial performance, client partnerships, and student engagement. The ideal candidate is more than an operational manager - they are a strategic…
Added 1 min ago
Restaurant Manager - Milk & Honey
Thompson Hospitality Corporation
Washington
Restaurant Manager – Milk & Honey | Thompson Restaurants
Added 1 min ago
Retail Relationship Banker I
Origin Bank
Monroe, LA
What truly sets us apart is our people-first culture. Here, you'll be supported by unique initiatives like our Dream Manager program, one-on-one guidance from a nationally certified health…
Added 1 min ago
Outside Account Executive
CCB iHeartMedia + Entertainment, Inc. | MPG
Dallas, TX
…goal-driven mindset, fast-paced work ethic, and exceptional client service skills. The ideal candidate is ready to hit the ground running and will successfully take advantage of all…
Added 1 min ago
Assistant Project Manager
Haddad Plumbing & Heating
Newark, NJ
Provide senior management with regular feedback on project status, focusing on program, quality, variations, client issues, and other relevant factors.
Added 2 mins ago
Senior Contracting Specialist
Ventra Health, Inc.
Remote, United States
We are seeking a Senior Contracting Specialist to join our Payer Strategy & Contracting team, reporting to the Manager, Payor Strategy & Contracting. This is a senior individual contributor…
Added 3 mins ago
SD
Enterprise Network Specialist III
San Diego Community College District
San Diego, CA
- $6,659.61 to $10,630.24 USD / month
Under the direction of the Manager, Network and PC Services, performs a wide variety of highly specialized technical tasks to support the design, installation, and maintenance of wide area,…
Added 3 mins ago
Senior Manager, Professional Services Outsourcing
Armanino Advisory LLC
Dallas, TX · Salt Lake City, UT · Philadelphia, PA · Chicago, IL · Scranton, PA · Pasadena, CA · San Ramon, CA · Bellevue, WA · White Plains, NY · Irvine, CA · Boca Raton, FL · Boise, ID · El Segundo, CA · St. Charles, MO · Denver, CO · New York City, NY · Century City, CA · Nashville, TN · St. Louis, MO · Woodland Hills, CA · San Jose, CA · San Francisco, CA · Austin, TX
Help develop and maintain accounting systems that support efficient operations and financial management across client engagements.
Added 3 mins ago
Manager, Small Business Outsourcing
Armanino Advisory LLC
San Ramon, CA
Plan, coordinate, and oversee client and financial management outsourcing activities to ensure timely and accurate monthly finance and accounting services.
Added 4 mins ago
Legal Records Associate (Law firm)
SPS North America
NY
Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership
Added 4 mins ago
Facilities Manager/Coordinator
Samaritan Daytop Village
Queens, NY
Under the general direction of the Program Director, The Facilities Manager/Coordinator ensures that the facility is properly maintained and kept, at all times, in a clean and sanitary…
Added 4 mins ago
K-12 Food Service Director (No Nights & Weekends!)
Taher, Inc
Nashville, TN
We are hiring an energetic, knowledgeable Food Service Director to lead a K 12 school lunch program. You will be responsible for client and community relationships, budgets, and P and L…
Added 5 mins ago
Business Development Manager
Transgroup Express, LLC
Irving, TX
SGL is seeking a dynamic and seasoned Business Development Manager to join our team. As the Business Development Manager you will be responsible for driving revenue growth by identifying…
Added 5 mins ago
IC
Marketing, Communications and Engagement Manager
ISS Conversational ATS
SAN DIEGO, CA
- $115,000 to $130,000 USD / year
The MCE Manager is a champion, guardian, advocate and ambassador the food program and how we represent the core values and initiatives.
Added 6 mins ago
Dietary Manager
Healthcare Services Group, Inc.
LARGO, FL
The Department Manager oversees the food service program at a single site, ensuring high food quality standards, inventory management, food safety, and customer service. This role requires…
Added 6 mins ago
Assistant Store Manager
Community Choice Financial Family of Brands
Knoxville, TN
As an Assistant Store Manager (“ASM”), you will use your customer service and leadership experience to provide a white-glove experience for our customers. Our Assistant Store Managers…
Added 7 mins ago
Sr. Program Manager
Clearwater Analytics, LLC
NY
As Program Manager within the Professional Services division at CWAN, you will be responsible for the full project lifecycle from project scoping, developing implementation plans, managing…
Added 7 mins ago
WT
Mental Health Specialist II - Bilingual
Wellness Together
Chula Vista, CA
- $30 to $31 USD / hour
Reports To: Program Manager, Mental Health Services
Added 7 mins ago
WT
Mental Health Specialist II
Wellness Together
Chula Vista, CA
- $30 to $31 USD / hour
Reports To: Program Manager, Mental Health Services
Added 7 mins ago
Base Manager - CVG Airport (Northern Kentucky/Cincinnati)
AERO OPERATING LLC
Hebron, KY
…and laser-focused on the safety, appearance and efficiency of client properties, Outworx Group helps ensure smooth operations and protects its clients’ brand…
Added 8 mins ago
Sr. Creative & Content Project Manager
Unbridled
Denver, CO
Unbridled is seeking a talented Creative and Content Project Manager for our fast-growing Creative and Content Project Management team. This is the perfect opportunity for a motivated and…
Added 8 mins ago
MI
Marketing & Content Specialist
MSM Inc.
Webster, NY
- $58,000 to $68,000 USD / year
You’re more than an account manager or sales professional - you’re client-obsessed, detail-driven, and thrive on delivering seamless experiences that build lasting partnerships. The right…

Luminary Genetics

Client Services Coordinator (Specimen Transfers)

Marlborough, MA, United States

$24 USD / hour

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Job details

Pay: $24 USD / hour
Posting language: English
Posted: Nov 9, 2026

Original job description

*Relocation Assistance Available*

Build What Matters Most - Families, Futures, and Your Career

New England Cryogenic Center (NECC) was founded in 1971 and is one of the pioneers in processing and cryopreservation of human cells and tissue in the United States. We have an uncommon dedication to our clients, and our mission is helping people achieve their dreams of having a family.

Opportunity Overview

We have an immediate opening for a Client Services Coordinator (Specimen Transfers) to join our team at New England Cryogenic Center in Marlborough, Massachusetts.

Schedule: Monday through Friday, from 8:30 AM to 5:00 PM with required on-call weekend rotation (every three weeks)
Compensation: $24.00 per hour (commensurate with experience)
Relocation: Relocation assistance is available for this position

This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day.

How You’ll Contribute

Under the supervision of the Office Supervisor/Manager, the Client Services Coordinator (Specimen Transfers) is responsible for coordinating specimen transfer requests, supporting client accounts, maintaining accurate documentation, and serving as a primary point of contact for clients, medical facilities, and internal departments. This position requires exceptional customer service, communication, and organizational skills to ensure a seamless client experience while facilitating the secure and timely transfer of specimens.

In this role, the Client Services Coordinator (Specimen Transfers) will be responsible for:

Client Services and Transfer Coordination

Serving as the primary point of contact for clients via phone, email, chat, and information lines
Coordinating specimen transfer requests with clients, receiving facilities, and internal departments
Reviewing and processing transfer, withdrawal, and discard requests, ensuring all required documentation is complete and accurate
Monitoring transfer requests from initiation through completion, providing timely updates and follow-up as needed
Maintaining up to date knowledge of basic laboratory maintenance protocol and demonstrate understanding of andrology procedures and protocols in accordance with the clinical practice and regulatory standards
Educating clients on transfer procedures, documentation requirements, timelines, and available services
Maintaining accurate client records, pricing information, and account configurations
Supporting billing, reporting, and administrative activities related to client accounts and transfer services
Responding to inquiries generated through marketing campaigns, website submissions, and referral sources
Working collaboratively with internal teams to ensure an exceptional client experience and efficient workflow

Client Account Support

Guiding clients through account setup, account maintenance, and required documentation processes
Assisting clients and referring facilities with completing forms and requests
Answering questions regarding account services, transfer requirements, and related processes
Processing applicable charges and coordinating distribution of documentation as needed
Maintaining professionalism and sensitivity when assisting clients with confidential and time-sensitive matters

Administrative Responsibilities

Maintaining detailed records of client communications, transfer activity, and documentation
Ensuring all records are complete, accurate, and maintained according to company policies and regulatory requirements
Supporting database maintenance, chart filing, reporting, accounts receivable functions, and special projects
Assisting with outreach efforts by distributing informational materials to referring offices and healthcare partners
Participating in process improvement initiatives that enhance client satisfaction and operational efficiency
Performing all other duties as assigned

Environmental Conditions

Work in an office environment with temperature control
Occasionally enter operational areas as required by business needs
Use standard office equipment regularly

What You'll Bring

We’re looking for professionals who bring both technical skill and a deep sense of responsibility to the care experience - individuals who thrive in environments where excellence, empathy, and accountability matter.

Qualifications and Skills Include:

High school diploma or equivalent required; associate degree or business certificate preferred
Minimum one year of customer service, healthcare administration, medical office, logistics coordination, client services, or related experience preferred
Healthcare, laboratory, cryostorage, or reproductive medicine experience is preferred but not required
Strong attention to detail and organizational skills
Excellent written, verbal, and interpersonal communication skills
Ability to interact professionally with clients, physicians, healthcare facilities, and individuals at all levels of the organization
Ability to manage multiple priorities in a fast-paced environment
Strong problem-solving and critical-thinking skills
Proficiency with Microsoft Office applications including Outlook, Word, Excel, and PowerPoint
Self-motivated, dependable, and adaptable to changing priorities
Exceptional customer service skills with a client-first mindset
Accurate data-entry skills
Ability to maintain the highest level of confidentiality
Ability to troubleshoot issues and identify appropriate solutions
Strong written and verbal communication skills
Ability to build and maintain effective working relationships
Ability to work independently and collaboratively within a team environment

What We Offer

We are proud to provide a competitive, comprehensive benefits package designed to support our team members - professionally and personally - across all employment types.

Full-Time Employees (30+ hours/week)

Medical, dental, and vision insurance
401(k) with company match
Tuition assistance and professional development support
Performance-based bonus opportunities
Generous paid time off, paid holidays, and paid parental leave
Life and disability benefits
Fertility Discount Program
Employee wellness and recognition programs

Part-Time Employees

401(k) with company match
Performance-based bonus opportunities
Employee wellness and recognition programs

Per Diem Employees

401(k) with company match
Employee wellness and recognition programs

Our Commitment to Inclusion and Opportunity

We believe that a diverse workforce is essential to fulfilling our mission of expanding patient access to the highest standards of fertility care. We are committed to equitable and inclusive hiring practices that ensure our clinical and operational teams reflect and support the diverse communities and patients we serve.

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