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Added 3 mins ago
VI
2027 Summer Internship - Revenue Intelligence
Vizient, Inc.
Irving, TX · Chicago, IL · Centennial, CO
- $25 USD / hour
Partner with Marketing, Sales, Revenue Operations, Finance, and technology teams to understand business questions and translate them into actionable analysis.
Added 3 mins ago
Sr. Program Account Manager
Vizient, Inc.
Cape Girardeau, MO · Irving, TX
Support client segmentation, account operations, client health monitoring, and reporting to improve visibility into retention, utilization, and key performance metrics.
Added 3 mins ago
Sourcing Director
Vizient, Inc.
Irving, TX · Chicago, IL · Centennial, CO
Relevant degree preferred, such as Business, Supply Chain Management, Healthcare Administration, Finance, Operations Management, or a related field.
Added 4 mins ago
Senior Strategic Program Partner
Vizient, Inc.
Irving, TX · Nashville, TN · Chicago, IL · Centennial, CO
Relevant degree in Business Administration, Healthcare Administration, Organizational Leadership, Operations Management, or a related field required.
Added 4 mins ago
Senior Full Stack Engineer
Vizient, Inc.
Irving, TX
…delivery, relational databases, automated testing, and production…
Added 4 mins ago
Senior Director, Spend Management Services - Indirect Category
Vizient, Inc.
Irving, TX · Nashville, TN · Chicago, IL · Centennial, CO
…Analytics, Sales / Client Executives, Information and Data Services, Operations, Compliance, Category teams, suppliers, and client stakeholders to deliver measurable value, revenue, and…
Added 4 mins ago
Senior Director, Spend Management Services - Clinical Categories
Vizient, Inc.
Irving, TX · Nashville, TN · Chicago, IL · Centennial, CO
…Analytics, Sales / Client Executives, Information and Data Services, Operations, Compliance, Category teams, suppliers, and client stakeholders to deliver measurable value, revenue, and…
Added 4 mins ago
Senior Category Management Executive - Clinical
Vizient, Inc.
Irving, TX · Nashville, TN · Chicago, IL · Centennial, CO
5 or more years of relevant experience required in strategic sourcing, category management, supply chain, consulting, healthcare operations, contracting, and/or related field.
Added 4 mins ago
Program & Network Manager
Vizient, Inc.
Chicago, IL · Irving, TX · Centennial, CO
…coordinate cross-functional activities, and oversee program operations to deliver high-quality experiences. You will leverage data, feedback, and approved technology to enhance client…
Added 4 mins ago
Category Management Director - Indirect
Vizient, Inc.
Irving, TX · Nashville, TN · Chicago, IL · Centennial, CO
7 or more years of relevant experience required in category management, strategic sourcing, supply chain, consulting, healthcare operations, contracting, or related field.
Added 4 mins ago
Category Management Director - Clinical
Vizient, Inc.
Irving, TX · Nashville, TN · Chicago, IL · Centennial, CO
7 or more years of relevant experience required in category management, strategic sourcing, supply chain, consulting, healthcare operations, contracting, or related field.
Added 4 mins ago
AVP, Category Management
Vizient, Inc.
Irving, TX · Nashville, TN · Chicago, IL · Centennial, CO
Influence enterprise decision-making through collaboration across sourcing, contracting, analytics, implementation, legal, operations, and executive leadership teams.
Added 5 mins ago
Senior Director, Client Success
LucyRx Health Solutions, Inc.
Remote, United States
Partner with Operations, Clinical, Product, and Finance teams to ensure client needs are understood and addressed
Added 6 mins ago
BO
Institutional Capital, Product Management & Investor Relations, Real Assets – Vice President / Principal
Blue Owl Capital Holdings LLC
New York City, NY
- $200,000 to $250,000 USD / year
Lead cross-functional coordination across investment teams, Client Coverage, and internal stakeholders (legal, tax, operations, finance, and accounting) to drive key initiatives, gather and…
Added 8 mins ago
Plant Training Resource
Kellanova
Muncy, PA
…also have the opportunity to partner with Human Resources and Operations, as you manage training for both new hires and seasoned…
Added 10 mins ago
Principal Software Engineer
Ascend Learning, LLC
OR · Leawood, KS
Experience with observability and production operations, including monitoring, alerting, service-level objectives (SLOs), and leading incident response and post-incident reviews
Added 10 mins ago
Indirect Funding Specialist
GoFi LLC
15001 Trinity Blvd Fort Worth, TX
Added 10 mins ago
Autonomous Systems Project Engineer
PPT Solutions, LLC
Huntsville, AL
…collaborative, and transformative uncrewed capabilities for multi-domain operations. We value velocity over bureaucracy, candor over…
Added 10 mins ago
RE
Vice President of AI & Infrastructure Sales
Renesas Electronics
San Jose, CA
- $280,000 to $400,000 USD / year
Collaborate with operations and supply chain teams to ensure alignment on customer commitments and delivery
Added 10 mins ago
EB
Director of Sales & Customer Success
Evidence Based Associates
Remote, United States
- $160,000 to $170,000 USD / year
Added 10 mins ago
Data Engineer III
CareSource Management Services LLC
Remote, United States
Added 11 mins ago
NB
Vice President, Chief Information Security Officer (CISO)
Neurocrine Biosciences Inc.
United States
- $269,700 to $368,000 USD / year
Added 11 mins ago
Directed Energy Materials Planning and Production Control Manager
AeroVironment, Inc.
Albuquerque, NM
…manager partners closely with Engineering, Program Management, Operations, Supply Chain, Quality, Finance, and Manufacturing to establish scalable processes that support product maturity…
Added 12 mins ago
Country Manager US
Hypatos
Remote, United States
The Country Manager US will be responsible for leading Hypatos’ business operations, growth strategy, and market presence in the United States. This role requires a dynamic leader with…
Added 13 mins ago
P
Clinical Study Team Lead
Pfizer
Collegeville, PA
- $176,600 to $294,300 USD / year
A clinical operations and development specialist with extensive experience in planning and executing clinical studies, consistently applying this expertise to the design and conduct of…

Closed listing

Lumen

Senior Operations Analyst

Harrisburg, PA, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Posting language: English
Posted: Aug 27, 2026

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Original job description

Archived listing. The details below describe a past opening.

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

The Role

Supports operational analysis and performance management activities related to 811 Call Before You Dig ticket processing, contract locator performance, and damage prevention initiatives. Leads the intake, validation, analysis, and reporting of operational metrics to provide visibility into locate performance, ticket workloads, compliance, and damage trends. Partners with internal stakeholders and external service providers to identify opportunities for improvement, resolve operational issues, and support the protection of Lumen's network. Serves as a liaison across multiple organizations to drive consistency, accountability, and operational excellence within the 811 ticket management process.

Location

This is a U.S.-based work-from-home position. Candidates must reside within the United States

The Main Responsibilities

Lead the intake, analysis, and reporting of key operational metrics related to 811 ticket volumes, locate performance, compliance, damages, and vendor execution.
Monitor and evaluate contract locator performance across multiple regions, identifying trends, risks, and opportunities for improvement.
Develop and maintain dashboards, scorecards, and reporting tools that provide visibility into operational performance and support leadership decision-making.
Facilitate recurring performance reviews with internal stakeholders and external service providers.
Support strategic initiatives aimed at improving 811 ticket management processes, locate quality, and damage prevention performance.
Investigate operational issues and escalations, providing data-driven recommendations and corrective actions.
Serve as a liaison between Damage Prevention, Network Implementation, Engineering, Operations, and external service providers.

Essential Functions

811 ticket volume and workload analysis
Intake, validation, and management of operational performance metrics
Contract locator performance monitoring and reporting
Damage trend analysis and risk identification
Development of dashboards, scorecards, and performance reviews
Cross-functional collaboration and project support
Communication of insights and recommendations to leadership

What We Look For in a Candidate

4+ years of experience in operations, analytics, vendor management, performance management, or related fields with a Bachelor's degree
2+ years of related experience with a Master's degree
Strong analytical, reporting, and problem-solving skills
Experience working with operational metrics, dashboards, and performance scorecards
Strong communication skills and ability to influence stakeholders through data-driven insights

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$67,703 - $90,270 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY

$71,088 - $94,784 in these states: CO HI MI MN NC NH NV OR RI

$74,474 - $99,297 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits (https://jobs.lumen.com/global/en/benefits-statement)

Bonus Structure

What to Expect Next

Requisition #: 342258

Life at Lumen

Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:

https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

To review Lumen’s Privacy Notice, please visit:

https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

About employer

More about this job

Skills

Performance management
Reporting
Regulatory compliance
Leadership
Decision making
Communication skills
Vendor management
Problem solving

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