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Added 12 mins ago
Pharmaceutical Development Program Manager (1 of 2)
Janssen Research & Development, LLC Legal Entity
Spring House, PA · Malvern, PA · Raritan, NJ · Titusville, NJ
We are searching for the best talent for a Pharmaceutical Development Program Manager.
Added 19 mins ago
EG
Functional Solution Leader for Individual Productivity and Team Efficiency
Eliassen Group
Charleston, WV
- $120 to $135 USD / hour
…alignment for priority job roles, partners with the Product Manager to assess effort and value, and shapes a pragmatic execution plan that links learning outcomes to measurable business…
Added 20 mins ago
U
Senior Account Manager, Grocery
Upside
Remote, United States
- $121,000 to $152,000 USD / year
Upside is adding a Senior Account Manager to own a mixed book of grocery retailers, a set of strategic mid-market accounts plus a tail of smaller (SMB) accounts, in our fast-growing grocery…
Added 29 mins ago
Quality Engineering Sr Mgr - L6
Lockheed Martin
Courtland, AL
We are seeking a strategic leader to fill a Production Quality Assurance (PQA) role, responsible for leading the Courtland and Huntsville site Quality organizations in support of Production…
Added 30 mins ago
Senior Manager, Material Management
L3Harris
Huntsville, AL
L3Harris is seeking a highly skilled, strategic, and proactive Senior Manager to lead the Material Program Management (MPM) Supply Chain organization supporting Production Programs within…
Added 30 mins ago
EG
Functional Solution Leader for Individual Productivity and Team Efficiency
Eliassen Group
Montgomery, AL
- $120 to $135 USD / hour
…alignment for priority job roles, partners with the Product Manager to assess effort and value, and shapes a pragmatic execution plan that links learning outcomes to measurable business…
Added 40 mins ago
Test Manager (SAP S/4HANA Transformation)
Jobgether
Remote, United States
We are seeking an experienced Test Manager to lead the end-to-end testing workstream for a large-scale SAP S/4HANA transformation program. This role will be responsible for defining the…
Added 47 mins ago
SO
INFORMATION SYSTEMS TECH CONSULTANT - 82433
State of Tennessee
TN
- From $79,320 USD / year
The State of Tennessee Division of TennCare is seeking a Risk Analyst to assist the Chief Information Security Officer in identifying, evaluating, and mitigating potential risks to enhance…
Added 51 mins ago
Supply Chain Program Manager - Hybrid
BAE Systems
Fort Wayne, IN
…within BAE Systems Electronic Systems Sector. As a Supply Chain Program Manager, you will play a key role developing strategic direction and mitigate risk, ensuring supply chain continuity…
Added 52 mins ago
EG
Functional Solution Leader for Individual Productivity and Team Efficiency
Eliassen Group
Indianapolis, IN
- $120 to $135 USD / hour
…alignment for priority job roles, partners with the Product Manager to assess effort and value, and shapes a pragmatic execution plan that links learning outcomes to measurable business…
Added 1 hour ago
EG
Functional Solution Leader for Individual Productivity and Team Efficiency
Eliassen Group
Cheyenne, WY
- $120 to $135 USD / hour
…alignment for priority job roles, partners with the Product Manager to assess effort and value, and shapes a pragmatic execution plan that links learning outcomes to measurable business…
Added 1 hour ago
EG
Functional Solution Leader for Individual Productivity and Team Efficiency
Eliassen Group
Pierre, SD
- $120 to $135 USD / hour
…alignment for priority job roles, partners with the Product Manager to assess effort and value, and shapes a pragmatic execution plan that links learning outcomes to measurable business…
Added 1 hour ago
Manager - Care Management
Beth Israel Lahey Health
Westwood, MA
The Manager of Care Management has overall responsibility and accountability for the ongoing management and implementation of BILHPN’s care management programs for eligible risk patients;…
Added 1 hour ago
Workstream Project Manager, Revenue Cycle
Fresenius Medical Care
Waltham, MA
Serve as the Revenue Cycle PM for the EHR Transformation program, ensuring the system design, build, testing, and deployment reflect how Fresenius Kidney Care delivers dialysis care while…
Added 1 hour ago
Senior Ethics & Compliance Strategic Program Manager
ServiceNow, Inc.
Boston, MA
We seek a strategic and detail-oriented Senior Ethics & Compliance Programs Manager to lead the design, development, and implementation of innovative compliance processes across our Ethics…
Added 1 hour ago
Chief Information Security Officer
Transdev
Boston, MA
…overseeing all cybersecurity, information security, and cyber risk management activities supporting the Boston Regional Rail operation. Reporting to the executive leadership team, the CISO…
Added 1 hour ago
EG
Functional Solution Leader for Individual Productivity and Team Efficiency
Eliassen Group
Boston, MA
- $120 to $135 USD / hour
…alignment for priority job roles, partners with the Product Manager to assess effort and value, and shapes a pragmatic execution plan that links learning outcomes to measurable business…
Added 1 hour ago
P
Manager of Environmental Programs & Services
PEPCO
Washington, DC · Washington
- $122,400 USD / year
Develop & direct complex MGP/superfund site remediation program including risk-based program objectives, budget, schedule and contractor management. Support negotiation of new contracts or…
Added 1 hour ago
KC
Technical Engagement Manager (Overlay)
KLA Corporation
Austin, TX
- $127,900 to $217,400 USD / year
As Technical Engagement Manager for overlay metrology, you will own KLA's overlay engagement at a new strategic account and lead an on-site team of Customer Engagement Applications…
Added 1 hour ago
KC
Technical Engagement Manager (Films and OCD)
KLA Corporation
Austin, TX
- $127,900 to $217,400 USD / year
As Technical Engagement Manager for films, OCD and wafer geometry metrology, you will own KLA's FaST engagement at a new strategic account and lead an on-site team of Customer Engagement…
Added 1 hour ago
Privacy Operations Director, Senior Counsel
Eagan, MN · Washington, DC
At least 4 years of experience leading technical or legal teams, driving program strategy, and advising executives in a Chief of Staff or comparable capacity.
Added 1 hour ago
Senior Manager - Cybersecurity Compliance
CVS Health
Columbia, SC
The Senior Manager of Cybersecurity Compliance will lead and execute strategic initiatives related to Regulatory Compliance for CVS Health’s Enterprise Information Security team, guiding…
Added 1 hour ago
EG
Functional Solution Leader for Individual Productivity and Team Efficiency
Eliassen Group
Columbia, SC
- $120 to $135 USD / hour
…alignment for priority job roles, partners with the Product Manager to assess effort and value, and shapes a pragmatic execution plan that links learning outcomes to measurable business…
Added 1 hour ago
T
Project Manager, Wireless Site Development/Site Acquisition
TEKsystems
Phoenix, AZ
- $55 to $75 USD / hour
Project Manager/Site Acqusition - Wireless Infrastructure Deployment
Added 1 hour ago
T
Program Manager - Vendor Management (VMO) *HIRING ASAP* (On-site)
TEKsystems
Tucson, AZ
- $75 to $95 USD / hour
Seeking a polished Program/Vendor Management professional who thrives in complex, high-visibility environments and can confidently partner with executive leadership, technology teams, and…

Lumen

Senior Manager - Spares Operations

Jefferson City, MO, United States

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Job details

Posting language: English

Original job description

Summary

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you're ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

The Role

Leads the enterprise Critical Sparing Program, ensuring network and CPE restoration capabilities remain ready, responsive, and reliable through disciplined execution, urgency, and accountability. Owns end-to-end operational performance across equipment availability, expedited fulfillment, logistics, recovery, repair, replenishment, asset lifecycle governance, escalations, financial management, and continuous improvement. Ensures accelerated replacement of out-of-box and service-impacting equipment failures to protect the customer experience, minimize downtime, and enable timely restoration and installation activities. Maintains 24x7 operational readiness for critical customer events, network incidents, emergency response, and business continuity requirements. Partners cross-functionally to drive operational excellence, network resilience, and customer experience.

Work Location

This is a remote opportunity open to candidates located anywhere in the U.S.

The Main Responsibilities

Own urgent, disciplined execution across the full spares lifecycle, including fulfillment, transportation, proof of delivery, depot replenishment, reverse logistics, repair/RMA, reclamation, asset recovery, billing, reconciliation, and closure.
Establish program governance, operating controls, priorities, and improvement plans that directly support restoration speed, customer experience, service-level commitments, and financial objectives.
Maintain 24x7 operational readiness for network and CPE outages, critical installations, severe weather, disasters, and business continuity events as a core member of the Emergency Response Team.
Serve as the senior escalation leader for urgent program issues, order failures, DOA replacements, transportation delays, repair constraints, and other customer- or service-impacting events requiring immediate action.
Represent the Sparing Program in senior leadership forums, customer reviews, Service Assurance activities, network reliability initiatives, and enterprise operational events where readiness, response, and risk mitigation are critical.
Lead managers, analysts, and operational teams with clear accountability, timely decision-making, performance expectations, workforce planning, and succession development.
Own performance management and business reviews covering availability, delivery SLA, restoration milestones, repair turnaround, return compliance, freight performance, asset recovery, and capital avoidance.
Use analytics, root-cause analysis, and decisive corrective action to resolve process gaps, duplicate orders, high-failure parts, DOA/damage trends, logistics issues, and recurring service risks.
Partner with Inventory Planning, Service Assurance and Technology Planning and Engineering on deployed-base analysis, sparing requirements, min/max levels, forecasting, depot strategy, gap mitigation, and capital recommendations; partner with Vendor Quality and Strategic Sourcing on hardware quality, supplier performance, repair effectiveness, and corrective action.
Drive automation, predictive capabilities, system integration, and process improvements that improve traceability, reduce manual effort, accelerate restoration, and strengthen operational control.

What We Look For in a Candidate

Progressive leadership experience in supply chain, logistics, field services, service assurance, asset lifecycle management, telecommunications, network operations, or a comparable mission-critical environment.
Demonstrated ability to lead teams, complex programs, urgent escalations, service-level performance, and cross-functional execution in high-pressure operations.
Strong analytical capability with the ability to convert operational data into timely decisions, decisive corrective action, and concise senior-level communication.
Preferred experience with critical spares, field operations, service assurance, telecommunications infrastructure, SAP S/4HANA, ERP systems, transportation, inventory planning, OpsConsole, and analytics platforms.

Success Measures

Inventory readiness and delivery SLA performance
Restoration speed, escalation response, and event readiness
Repair turnaround, return compliance, and lifecycle closure
Asset recovery, capital avoidance, cost control, and financial accuracy
Emergency readiness, operational effectiveness, and continuous improvement

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$132,232 - $176,310 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY

$138,844 - $185,124 in these states: CO HI MI MN NC NH NV OR RI

$145,456 - $193,940 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

+ Benefits (https://jobs.lumen.com/global/en/benefits-statement)

+ Bonus Structure

\#LI-Remote

Requisition #: 343570

Life at Lumen

Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:

https://j...

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More about this job

Skills

Logistics
Financial management
Process improvement
Customer experience
Emergency response
Decision making
Performance management
Root cause analysis
ICT system integration
Leadership
Supply chain management
Lead a team
SAP S/4HANA
ERP

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Jobs in the United States

Pharmaceutical Development Program Manager (1 of 2)

Functional Solution Leader for Individual Productivity and Team Efficiency

Senior Account Manager, Grocery

Quality Engineering Sr Mgr - L6

Senior Manager, Material Management

Functional Solution Leader for Individual Productivity and Team Efficiency

Test Manager (SAP S/4HANA Transformation)

INFORMATION SYSTEMS TECH CONSULTANT - 82433

Supply Chain Program Manager - Hybrid

Functional Solution Leader for Individual Productivity and Team Efficiency

Functional Solution Leader for Individual Productivity and Team Efficiency

Functional Solution Leader for Individual Productivity and Team Efficiency

Manager - Care Management

Workstream Project Manager, Revenue Cycle

Senior Ethics & Compliance Strategic Program Manager

Chief Information Security Officer

Functional Solution Leader for Individual Productivity and Team Efficiency

Manager of Environmental Programs & Services

Technical Engagement Manager (Overlay)

Technical Engagement Manager (Films and OCD)

Privacy Operations Director, Senior Counsel

Senior Manager - Cybersecurity Compliance

Functional Solution Leader for Individual Productivity and Team Efficiency

Project Manager, Wireless Site Development/Site Acquisition

Program Manager - Vendor Management (VMO) HIRING ASAP (On-site)

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