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25+ jobs

Added 2 mins ago
Systems Analyst
Conagra Brands
Omaha, NE
…services, and contribute to the design, development, testing, implementation, and ongoing support of enterprise…
Added 2 mins ago
Systems Analyst
Conagra Brands
Omaha, NE
…services, and contribute to the design, development, testing, implementation, and ongoing support of enterprise…
Added 2 mins ago
Specialty Transplant Billing Operator
Deloitte
Omaha, NE
…collaborative environment? As an experienced Healthcare IT Infrastructure & Clinical Applications Consultant, you will have the ability to share new ideas and collaborate on projects as an…
Added 14 mins ago
Specialty Transplant Billing Operator
Deloitte
Gilbert, AZ · Tempe, AZ
…collaborative environment? As an experienced Healthcare IT Infrastructure & Clinical Applications Consultant, you will have the ability to share new ideas and collaborate on projects as an…
Added 24 mins ago
MS
Cable Infrastructure MAC Coordinator & Project Manager - Telecommunications Network Analyst II - Digital and Technology Partners - Onsite - MSSN
Mount Sinai Health Systems
New York, NY
- $82,000 to $123,000 USD / year
We are seeking a Moves, Adds, and Changes (MAC) Cable Infrastructure Coordinator and Project Manager, to join our dynamic team on-site three days / remote two days a week at Mount Sinai…
Added 31 mins ago
Technical Analyst - R017959
Hancock Bank
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…and training on applications for end users and contributes to project execution under the guidance of senior leadership. Provides Tier 2+ support as necessary. Additional Job Functions /…
Added 1 hour ago
Specialty Transplant Billing Operator
Deloitte
Boston, MA
…collaborative environment? As an experienced Healthcare IT Infrastructure & Clinical Applications Consultant, you will have the ability to share new ideas and collaborate on projects as an…
Added 3 hours ago
Mission Assurance Analyst II
Chenega Corporation
Redstone Arsenal, AL
Chronos Operations, LLC is seeking a Mission Assurance Analyst II to support mission risk assessments and terrain mapping activities to identify and mitigate threats to critical operations…
Added 3 hours ago
TA
IT Business Analyst I-II
Texas A&M University - Corpus Christi
Corpus Christi, TX
- $4,166.67 to $5,214.42 USD / month
The IT Business Analyst I-II serves as a liaison between business units and technical teams to align technology solutions with the University’s goals. The Business Analyst II performs…
Added 3 hours ago
Diversity Liaison- Oregon State Hospital (OPA3 SR 30)
Oregon Health Authority
United States
Opportunity Awaits, Apply Today! – Diversity Liaison-Oregon State Hospital (OSH) (Operations & Policy Analyst 3)
Added 3 hours ago
SF
1822 Administrative Analyst (PEX), Bond Program-Facilities Department
San Francisco Unified School District
San Francisco, CA
- $105,123.2 to $127,670.4 USD / year
…projects are managed by the Bond Leadership Team and a team of ten project managers, with the support of program and construction management consultant teams. Under direction from the Bond…
Added 4 hours ago
EC
Project Coordinator IV - Sustainability
ENGICON CM
Los Angeles, CA
- $125,000 to $135,000 USD / year
Working under the direction of the Sustainability Strike Team Lead, this position supports the Strike Team Cost Analyst, Project Managers and coordinates with District personnel, Campus…
Added 4 hours ago
CO
Management Analyst - Finance & Procurement
City of New Albany (OH)
New Albany, OH
- $35.96 to $50.34 USD / hour
…relationships with staff in other departments. The management analyst will have the capability to read contracts, agreements, legislation, and other highly technical or specialized…
Added 4 hours ago
GBF GTM Operations Analyst – Territory & Compensation Planning
Oracle
Nashville, TN
The GBF GTM Operations Analyst supports the planning and ongoing management of sales territories, quotas, and incentive compensation, translating go-to-market strategy into balanced…
Added 5 hours ago
Senior Business Systems analyst
Abbott Laboratories
IL
…technical specifications development, quality assurance reviews, implementation support, mentoring team members, and ensuring successful solution delivery and user…
Added 5 hours ago
Mission Assurance Analyst II
Chronos Operations, LLC
Redstone Arsenal, AL
Chronos Operations, LLC is seeking a Mission Assurance Analyst II to support mission risk assessments and terrain mapping activities to identify and mitigate threats to critical operations…
Added 6 hours ago
Cyber Security Analyst
BAE Systems
Sterling, VA
As part of our team, you’ll be joining a diverse group of driven professionals who are modernizing legacy infrastructure and applications as part of a ‘no fail’ mission, all the while…
Added 6 hours ago
IT Manager
Constellation Navigation and Trading, LLC
Norfolk, VA
…for satisfactory resolution to help tickets, complaints or project…
Added 6 hours ago
Jr. IT Analyst
Prairie Band LLC
Mayetta, KS
The Junior IT Analyst works closely with IT leadership and other technical resources to maintain reliable, secure, and compliant technology services. The position also assists with…
Added 6 hours ago
Senior Information Security Analyst - IT Solutions
Texas Woman’s University
Denton, TX
Project manages the requirements gathering, design, development, implementation and delivery of security-related technologies and process improvements.
Added 7 hours ago
Cybersecurity & OT Analyst OR Senior Cybersecurity & OT Analyst - Robinson Nuclear Plant
Duke Energy Progress, LLC
United States
The analyst will also contribute to the implementation of the Site’s Nuclear Cybersecurity Program to maintain a strong cybersecurity posture and improve efficiency. This includes…
Added 7 hours ago
LC
Senior Technical Support Specialist
Larimer County
Fort Collins, CO
- $76,192 to $106,669 USD / year
…this role, you'll combine advanced technical expertise with project coordination, technology lifecycle management, and operational support. You'll have opportunities to own challenging…
Added 7 hours ago
MS
Cable Infrastructure MAC Coordinator & Project Manager - Telecommunications Network Analyst II - Digital and Technology Partners - Onsite - MSSN
Mount Sinai Health System
New York, NY
- $82,000 to $123,000 USD / year
We are seeking a Moves, Adds, and Changes (MAC) Cable Infrastructure Coordinator and Project Manager, to join our dynamic team on-site three days / remote two days a week at Mount Sinai…
Added 7 hours ago
Systems Analyst
ConAgra Fds Entrprise Svcs,Inc
Omaha, NE
…services, and contribute to the design, development, testing, implementation, and ongoing support of enterprise…
Added 7 hours ago
Systems Analyst
ConAgra Fds Entrprise Svcs,Inc
Omaha, NE
…services, and contribute to the design, development, testing, implementation, and ongoing support of enterprise…

Senior Operations Analyst

OR, United States

$67,703 - $90,270 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $71,088 - $94,784 in these states: CO HI MI MN NC NH NV OR RI $74,474 - $99,297 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

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Job details

Pay: $67,703 - $90,270 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $71,088 - $94,784 in these states: CO HI MI MN NC NH NV OR RI $74,474 - $99,297 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA
Apply by: Nov 7, 2026
Posting language: English
Posted: Aug 26, 2026

Original job description

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role

Supports operational analysis and performance management activities related to 811 Call Before You Dig ticket processing, contract locator performance, and damage prevention initiatives. Leads the intake, validation, analysis, and reporting of operational metrics to provide visibility into locate performance, ticket workloads, compliance, and damage trends. Partners with internal stakeholders and external service providers to identify opportunities for improvement, resolve operational issues, and support the protection of Lumen's network. Serves as a liaison across multiple organizations to drive consistency, accountability, and operational excellence within the 811 ticket management process.

Location

This is a U.S.-based work-from-home position. Candidates must reside within the United States

The Main Responsibilities

Lead the intake, analysis, and reporting of key operational metrics related to 811 ticket volumes, locate performance, compliance, damages, and vendor execution.
Monitor and evaluate contract locator performance across multiple regions, identifying trends, risks, and opportunities for improvement.
Develop and maintain dashboards, scorecards, and reporting tools that provide visibility into operational performance and support leadership decision-making.
Facilitate recurring performance reviews with internal stakeholders and external service providers.
Support strategic initiatives aimed at improving 811 ticket management processes, locate quality, and damage prevention performance.
Investigate operational issues and escalations, providing data-driven recommendations and corrective actions.
Serve as a liaison between Damage Prevention, Network Implementation, Engineering, Operations, and external service providers.

Essential Functions

811 ticket volume and workload analysis
Intake, validation, and management of operational performance metrics
Contract locator performance monitoring and reporting
Damage trend analysis and risk identification
Development of dashboards, scorecards, and performance reviews
Cross-functional collaboration and project support
Communication of insights and recommendations to leadership

What We Look For in a Candidate

4+ years of experience in operations, analytics, vendor management, performance management, or related fields with a Bachelor's degree
2+ years of related experience with a Master's degree
Strong analytical, reporting, and problem-solving skills
Experience working with operational metrics, dashboards, and performance scorecards
Strong communication skills and ability to influence stakeholders through data-driven insights

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

What to Expect Next

Requisition #: 342258

Life at Lumen

Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

To review Lumen’s Privacy Notice, please visit:

https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

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Skills

Performance management
Reporting
Regulatory compliance
Leadership
Decision making
Communication skills
Vendor management
Problem solving

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