Jobs in the United States

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Added 9 mins ago
Grad Pharmacist
New Jersey CVS Pharmacy, L.L.C.
Rahway, NJ
…Pharmacist role. Under the direction of your preceptor and District Leader, you will complete a comprehensive training roadmap within 120 days of graduation designed to further your…
Added 9 mins ago
Grad Pharmacist
New Jersey CVS Pharmacy, L.L.C.
Leonia, NJ
…Pharmacist role. Under the direction of your preceptor and District Leader, you will complete a comprehensive training roadmap within 120 days of graduation designed to further your…
Added 9 mins ago
Technical Support Engineer
LumApps
Austin
Our platform is a proven leader in this dynamic market with a truly unique vision and product. It has been deployed by Fortune 500 clients around the world and is delivering meaningful…
Added 9 mins ago
CDL Truck Driver Roll Off- Home Daily, Benefits Effective Day 1, PTO
WM
Smyrna, GA
We Are Committed to Your Growth: Your Tomorrow Education Assistance Program, paid on-the-job training, and established career progression.
Added 14 mins ago
BRANCH MANAGER TW
TW Metals
Charlotte, NC
TW Metals is the global leader in specialty metals - a fast-paced, entrepreneurial company where branch leaders own their business. Join us to grow a profitable branch, build a strong team,…
Added 16 mins ago
Senior Structural Engineer
ACS Professional Staffing
Redmond, WA
Serve as a technical lead on multi-discipline projects and may act as a Discipline Group Leader.
Added 16 mins ago
R&D Technical Specialist - Mill Hall, PA
Military Spouse Jobs & VetJobs
United States
Employee Assistance Program eligibility / Health Advocate
Added 17 mins ago
Finance Manager - Product
Arthrex
Naples, FL
Arthrex is a global medical device company and a leader in new product development and medical education in orthopedics. Arthrex is seeking a Finance Manager – Product to liaise with…
Added 17 mins ago
T
Epic Project Manager
TEKsystems
Chicago, IL
- $85 to $100 USD / hour
subject to specific elections, plan, or program terms. If eligible, the benefits
Added 38 mins ago
BRANCH MANAGER TW
O'Neal Industries
Charlotte, NC
TW Metals is the global leader in specialty metals - a fast-paced, entrepreneurial company where branch leaders own their business. Join us to grow a profitable branch, build a strong team,…
Added 40 mins ago
CDL Truck Driver Commercial- Home Daily, Benefits Effective Day 1, PTO
WM
Smyrna, GA
We Are Committed to Your Growth: Your Tomorrow Education Assistance Program, paid on-the-job training, and established career progression.
Added 40 mins ago
CDL Truck Driver Roll Off- Home Daily, Benefits Effective Day 1, PTO
WM
Alpharetta, GA · Cumming, GA
We Are Committed to Your Growth: Your Tomorrow Education Assistance Program, paid on-the-job training, and established career progression.
Added 43 mins ago
A
Groundskeeper
Aerotek
Warrensburg, MO
- $16 USD / hour
subject to specific elections, plan, or program terms. If eligible, the benefits
Added 56 mins ago
Installation Superintendent, Major Projects
MKO KONE Inc.
Lisle, IL
Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings…
Added 56 mins ago
Electrical Engineer
MKO KONE Inc.
Office Building, TX
Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings…
Added 56 mins ago
Customer Solutions Specialist
MKO KONE Inc.
United States
Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings…
Added 57 mins ago
P
Learning Effectiveness & Capability Impact, Director
Pfizer
Jefferson City, MO
- $146,600 to $271,500 USD / year
…Effectiveness, Architecture & Products team connects every learning program, product, and platform into one cohesive, measurable system - meeting customer-facing learners where they are and…
Added 57 mins ago
Director, Experiential & Executive Events
Oracle
Jefferson City, MO
…the Director, Experiential & Executive Events owns strategy, program direction, and the customer experience across Oracle's global events portfolio. This role leads the experiential events…
Added 58 mins ago
Manufacturing Assistant
Gleason
Rochester, NY
With more than 2,200 employees and 13 manufacturing facilities worldwide, Gleason Corporation is a leader in gear technology. Gleason's product and service offerings include gear and…
Added 58 mins ago
CNC Machinist 1st Shift
Gleason
Rochester, NY
With more than 2,200 employees and 13 manufacturing facilities worldwide, Gleason Corporation is a leader in gear technology. Gleason's product and service offerings include gear and…
Added 58 mins ago
CNC Machinist 2nd Shift
Gleason
Rochester, NY
With more than 2,200 employees and 13 manufacturing facilities worldwide, Gleason Corporation is a leader in gear technology. Gleason's product and service offerings include gear and…
Added 58 mins ago
CNC Machinist 3rd Shift
Gleason
Rochester, NY
With more than 2,200 employees and 13 manufacturing facilities worldwide, Gleason Corporation is a leader in gear technology. Gleason's product and service offerings include gear and…
Added 1 hour ago
A
Machine Operator
Aerotek
WHEELING, IL
- $21 to $23 USD / hour
Added 1 hour ago
A
Cleanroom Technician
Aerotek
Eugene, OR
- $20 to $21 USD / hour
subject to specific elections, plan, or program terms. If eligible, the benefits
Added 1 hour ago
A
Cnc Machine Operator
Aerotek
Schaumburg, IL
- $56,160 to $72,800 USD / year
…leave, professional development assistance, and a referral program. The culture emphasizes continuous improvement, skill development, and teamwork, providing opportunities to expand your…

LumApps

Technical Support Engineer

Austin, United States

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Job details

Posting language: English
Posted: Sep 21, 2026

Original job description

LumApps is now more than just an Employee Experience Platform - it is an AI-powered Employee Hub that supports companies in their digital transformation of communication, collaboration, and engagement with their customers, partners, and above all their employees. Our platform is a proven leader in this dynamic market with a truly unique vision and product. It has been deployed by Fortune 500 clients around the world and is delivering meaningful business benefits. LumApps is identified as a leader in Gartner's Magic Quadrant for Intranet Packaged Solutions as well as in Intranets Forrester Wave, and regularly selected for the French Tech Next40/120 program. ✨ In 2025, LumApps strengthened its leadership position by partnering with Beekeeper, a pioneer in frontline employee experience solutions. This strategic collaboration expands our reach and impact across all types of workers - from HQ to the frontline. Our mission: To make people feel that they belong and have a purpose. To create an environment where all employees are engaged and work together towards the same goal. Over 700 leading companies trust our solution to: 🎯 Improve the productivity of their teams with our AI-powered Collaborative Experience Platform integrated with both Google and Microsoft collaborative suites, 🎯 Transform employees into real ambassadors of their company, 🎯 Make employees more efficient and better connected to their peers and relevant information, regardless of their location, with the tools and information they need at their fingertips, 🎯 Help companies reduce turnover, accelerate employee onboarding, better collaborate and share knowledge, and even improve their customer experiences. With a team of over 600 Lumies spread across 11 offices (Lyon, Paris, Lille, Sophia Antipolis, London, Barcelona, Hamburg, Austin, Tokyo, Zurich, Krakow), we support large enterprises all around the world. Over the past year, we have been driving an ambitious phase in our journey under the impulse of our new shareholder Bridgepoint, aimed at propelling us to become the clear leader in our market and shine worldwide in our industry. We are looking for individuals who are excited to actively participate in this transformation.

If these core values sound like you: "be bold, do amazing things", "say what you mean, do what you say", "one team, same mission", "always be evolving": apply now!

*Team* In this role, you will troubleshoot and resolve complex customer issues, provide thoughtful solutions, and help users better understand and navigate platform features and functionality. You will work closely with cross-functional teams, including Engineering, Customer Solutions Engineers, and Customer Success Managers, to investigate issues, share insights, and improve the overall customer experience.

*Missions*

What you will do:

Provide timely support to customers through email and support ticket channels Identify customer needs and guide users in understanding and utilizing platform features
Diagnose, troubleshoot, and resolve product-related issues and malfunctions
Test, replicate, and investigate a wide range of platform features and reported issues
Collaborate cross-functionally with internal teams across multiple time zones
Maintain accurate documentation and ensure all issues are properly logged Effectively prioritize and manage multiple open issues simultaneously
Escalate unresolved or complex issues to the appropriate internal teams when necessary
Follow up with customers to confirm the successful resolution of technical issues Contribute to internal knowledge bases and documentation by capturing technical insights, solutions, and customer use cases
Lead and contribute to initiatives aimed at improving support team efficiency and the overall customer experience

On-Call Duties:

Participation in the rotating on-call schedule is voluntary, and team members who choose to participate may be required to respond to urgent issues or emergencies outside of regular business hours.

*Skills*

Experience in a Technical Support, Customer Support, or similar client-facing role
Ability to diagnose and troubleshoot technical issues, including API-related requests
Ability to communicate technical concepts effectively to non-technical users
Experience using help desk software and other support tools
Strong problem-solving and communication skills
Ability to provide step-by-step technical guidance, both written and verbal
Patience, attention to detail, and diligence when handling complex cases
Additional certifications (Microsoft Azure, Google Workspace, Okta, etc.) are a plus

💡 Why You’ll Love Working at LumApps At LumApps, we believe in fostering an environment where every team member feels valued, supported, and empowered to thrive. Here's a glimpse of what we offer: 🏖️ Generous Paid Leave – 25 vacation days (prorated based on hire date), 9 sick days, 10 paid holidays, plus 2 floating holidays 🏥 Health Insurance – United Healthcare, 100% employer-paid benefits from day 1 💰 401k Retirement Plan – We match 100% of your contribution up to 4% 👶 Family-Friendly Policy – Inclusive maternity & paternity leave 🎉 Team Celebrations & Seasonal Events – Because culture matters

We aim to celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds, identities, and experiences.

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More about this job

Skills

Technical support
Troubleshoot
Documentation
Customer experience
Customer service
Problem solving
Communication skills
Attention to detail
Microsoft Azure
Google Workspace

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