Jobs in the United States

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Added 11 mins ago
HT
Senior Talent Acquisition Specialist
Hack The Box
Remote, United States
- $100,000 to $140,000 USD / year
✨The core mission of the Senior TA Specialist
Added 19 mins ago
EI
Internship: General Application
Elve Inc
San Francisco, CA
- $25 to $50 USD / hour
Elve, Inc is a dynamic deep-tech startup based in Davis, CA, transforming the landscape of wireless connectivity with our innovative approaches to millimeter-wave and near-THz RF power…
Added 19 mins ago
EI
Internship: General Application
Elve Inc
Davis, CA
- $25 to $50 USD / hour
Elve, Inc is a dynamic deep-tech startup based in Davis, CA, transforming the landscape of wireless connectivity with our innovative approaches to millimeter-wave and near-THz RF power…
Added 19 mins ago
VP/SVP of Finance
Elve Inc
Davis, CA
Unit Economics: Track and optimize core metrics like LTV, CAC, gross margins and contribution margins.
Added 54 mins ago
Technical Support Engineer
LumApps
Austin
…Intranets Forrester Wave, and regularly selected for the French Tech Next40/120…
Added 55 mins ago
Senior Digital Strategist (USA)
Greenpark
New York, NY
…Omnichannel Search & Insights, Creative Content and Performance Tech are delivered to our clients via an ad agency and in-house models. We do this for a global client portfolio including…
Added 1 hour ago
AI Engineer
Awesome Motive
Remote, United States
Attention to detail is one of our core values! This is your chance to stand out :)
Added 1 hour ago
Intellectual Property Senior Associate
Orrick Herrington & Suttcliffe
Boston, MA
Fluency with modern search, docketing, and tech-assisted drafting tools
Added 1 hour ago
AI Engineer
Awesome Motive
Remote, United States
Attention to detail is one of our core values! This is your chance to stand out :)
Added 2 hours ago
Sr. Director, Analyst – Cybersecurity Executive Product Management
Jobgether
Remote, United States
Lead cybersecurity research and advisory initiatives focused on high-tech organizations, covering cybersecurity services, emerging technologies, AI-driven operating models, and the…
Added 2 hours ago
Creative Director
Jobgether
Remote, United States
Experience in high-growth B2B SaaS, technology, or tech-enabled services environments, ideally within venture-backed organizations.
Added 2 hours ago
CI
Senior Manager - US Transfer Pricing
Coupang Internal
United States
- $155,000 to $267,000 USD / year
…opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see…
Added 3 hours ago
C
Senior Manager - US Transfer Pricing
Coupang
United States
- $155,000 to $267,000 USD / year
…opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see…
Added 3 hours ago
Solar Technician
NiSource
United States
Safety is a core value at NiSource. Employees are expected to follow safety requirements, report hazards, and help maintain a safe environment for themselves and their coworkers.
Added 3 hours ago
Radiology Tech Assistant PRN (Reynold's Memorial Hospital)
RMH Reynolds Memorial Hospital
United States
CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not…
Added 3 hours ago
Pharmacy Technician Specialist
HCA Healthcare
Pensacola, FL
…functions of the department by performing all the duties of a Tech I and Tech II position. In addition, they are responsible for performing specialized duties, and/or leadership roles as…
Added 3 hours ago
ConvergeFSI - Lead UI Engineer - Products & Platforms
Deloitte
Kansas City, MO
…team. You'll work closely with our CPO/CTO, Head of Product, Tech Leads, and UI engineering team to build apps that end users engage with, while improving consumer financial health and/or…
Added 3 hours ago
ConvergeFSI - Lead UI Engineer - Products & Platforms
Deloitte
Saint Louis, MO
…team. You'll work closely with our CPO/CTO, Head of Product, Tech Leads, and UI engineering team to build apps that end users engage with, while improving consumer financial health and/or…
Added 4 hours ago
Customer Operations Specialist
Mobile Communications America Inc
Charlotte, NC
Contacting customers no less than one hour or more than 24 hours prior to the time a tech/installer is to arrive on site.
Added 4 hours ago
Field Service Technician - THD- SDCField Service Technician - THD- SDC
Plug Power
Lacey, WA
Appropriately escalates to tech support and management when needed (OJT)
Added 4 hours ago
Emergency Department (ED) Technician - Emergency Department
Cobb Hospital, Inc.
United States
The Emergency Department (ED) Tech Level I is a multi-skilled caregiver who functions under the direction of the professional Registered Nurse. Provides safe, age-appropriate care to the…
Added 4 hours ago
BMW Care Partner-Day shift
Kennestone Hospital, Inc.
United States
Core Responsibilities and Essential Functions:
Added 5 hours ago
Customer Operations Specialist
Mobile Communications America Inc
Panama City, FL
Contacting customers no less than one hour or more than 24 hours prior to the time a tech/installer is to arrive on site.
Added 5 hours ago
General Manager at KidStrong South Austin
KidStrong Texas
Austin, TX
Tech Savvy: Practical experience with Google, Microsoft and social media platforms
Added 5 hours ago
Senior Biostatistician
DefinedTalent
Remote, United States
Write the core statistical deliverables for Phase I–III trials, including Statistical Analysis Plans, analysis specifications, TLF shells, and the documentation that takes a study from…

LumApps

Technical Support Engineer

Austin, United States

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Job details

Posting language: English
Posted: Sep 21, 2026

Original job description

LumApps is now more than just an Employee Experience Platform - it is an AI-powered Employee Hub that supports companies in their digital transformation of communication, collaboration, and engagement with their customers, partners, and above all their employees. Our platform is a proven leader in this dynamic market with a truly unique vision and product. It has been deployed by Fortune 500 clients around the world and is delivering meaningful business benefits. LumApps is identified as a leader in Gartner's Magic Quadrant for Intranet Packaged Solutions as well as in Intranets Forrester Wave, and regularly selected for the French Tech Next40/120 program. ✨ In 2025, LumApps strengthened its leadership position by partnering with Beekeeper, a pioneer in frontline employee experience solutions. This strategic collaboration expands our reach and impact across all types of workers - from HQ to the frontline. Our mission: To make people feel that they belong and have a purpose. To create an environment where all employees are engaged and work together towards the same goal. Over 700 leading companies trust our solution to: 🎯 Improve the productivity of their teams with our AI-powered Collaborative Experience Platform integrated with both Google and Microsoft collaborative suites, 🎯 Transform employees into real ambassadors of their company, 🎯 Make employees more efficient and better connected to their peers and relevant information, regardless of their location, with the tools and information they need at their fingertips, 🎯 Help companies reduce turnover, accelerate employee onboarding, better collaborate and share knowledge, and even improve their customer experiences. With a team of over 600 Lumies spread across 11 offices (Lyon, Paris, Lille, Sophia Antipolis, London, Barcelona, Hamburg, Austin, Tokyo, Zurich, Krakow), we support large enterprises all around the world. Over the past year, we have been driving an ambitious phase in our journey under the impulse of our new shareholder Bridgepoint, aimed at propelling us to become the clear leader in our market and shine worldwide in our industry. We are looking for individuals who are excited to actively participate in this transformation.

If these core values sound like you: "be bold, do amazing things", "say what you mean, do what you say", "one team, same mission", "always be evolving": apply now!

*Team* In this role, you will troubleshoot and resolve complex customer issues, provide thoughtful solutions, and help users better understand and navigate platform features and functionality. You will work closely with cross-functional teams, including Engineering, Customer Solutions Engineers, and Customer Success Managers, to investigate issues, share insights, and improve the overall customer experience.

*Missions*

What you will do:

Provide timely support to customers through email and support ticket channels Identify customer needs and guide users in understanding and utilizing platform features
Diagnose, troubleshoot, and resolve product-related issues and malfunctions
Test, replicate, and investigate a wide range of platform features and reported issues
Collaborate cross-functionally with internal teams across multiple time zones
Maintain accurate documentation and ensure all issues are properly logged Effectively prioritize and manage multiple open issues simultaneously
Escalate unresolved or complex issues to the appropriate internal teams when necessary
Follow up with customers to confirm the successful resolution of technical issues Contribute to internal knowledge bases and documentation by capturing technical insights, solutions, and customer use cases
Lead and contribute to initiatives aimed at improving support team efficiency and the overall customer experience

On-Call Duties:

Participation in the rotating on-call schedule is voluntary, and team members who choose to participate may be required to respond to urgent issues or emergencies outside of regular business hours.

*Skills*

Experience in a Technical Support, Customer Support, or similar client-facing role
Ability to diagnose and troubleshoot technical issues, including API-related requests
Ability to communicate technical concepts effectively to non-technical users
Experience using help desk software and other support tools
Strong problem-solving and communication skills
Ability to provide step-by-step technical guidance, both written and verbal
Patience, attention to detail, and diligence when handling complex cases
Additional certifications (Microsoft Azure, Google Workspace, Okta, etc.) are a plus

💡 Why You’ll Love Working at LumApps At LumApps, we believe in fostering an environment where every team member feels valued, supported, and empowered to thrive. Here's a glimpse of what we offer: 🏖️ Generous Paid Leave – 25 vacation days (prorated based on hire date), 9 sick days, 10 paid holidays, plus 2 floating holidays 🏥 Health Insurance – United Healthcare, 100% employer-paid benefits from day 1 💰 401k Retirement Plan – We match 100% of your contribution up to 4% 👶 Family-Friendly Policy – Inclusive maternity & paternity leave 🎉 Team Celebrations & Seasonal Events – Because culture matters

We aim to celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds, identities, and experiences.

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More about this job

Skills

Technical support
Troubleshoot
Documentation
Customer experience
Customer service
Problem solving
Communication skills
Attention to detail
Microsoft Azure
Google Workspace

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