Field Support Technician II

Luck Stone’s IT team is looking to hire a Field Support Technician who’s ready to build relationships, solve problems, and bring dependable IT support to the people and sites that keep our business running. This role starts at our corporate office in Manakin-Sabot, where you’ll spend your first year learning our technology stack, resolving helpdesk tickets, and building the foundation you’ll need to thrive in the field. After that first year, this role will relocate to Columbia, South Carolina to serve our plant sites in that region full-time. At Luck Stone, our field support team is the connection between our technology and team is the connection between our technology and the people who depend on it every day.

Why Luck? Luck Stone is the nation’s largest family-owned producer of aggregates, and we’re continuing to grow! Four generations in, we still run on integrity, commitment, leadership, and creativity - and we invest in helping every associate ignite their human potential.

A Note on This Role ** This position is based at our corporate office in Manakin-Sabot, Virginia for the first year of employment. After that period, the role will relocate to Columbia, South Carolina to support our plant sites in that region. We’re looking for someone who is excited about that opportunity and ready to put down roots in South Carolina for the long term.

What You’ll Do

• Monitor the helpdesk ticket queue and resolve basic to intermediate level tickets in line with Service Level Agreements, with little to no assistance
• Follow documented SOPs to address known issues and troubleshoot further when standard procedures don’t resolve the problem
• Develop small-scale project plans, present them to site leadership for approval, and execute with the Field Support Team Lead informed along the way
• Assist with tactical and needs-based IT projects as they arise
• Maintain a regular schedule of site visits across your geographic area, connecting with key associates to provide IT support and identify opportunities to use technology to improve processes
• Meet regularly with the Field Support Team and Team Lead to discuss site stability, needs, and priorities

What You Bring

Education: Bachelor’s degree required

Experience: Minimum 3 years of experience in IT Field Support, Helpdesk Support, IT Systems Administration, or AV Integration and Support

Skills:

• Intermediate to advanced Office 365 and Active Directory administration (Azure and on-premises)
• Basic to intermediate understanding of structured cabling
• Intermediate understanding of AV systems configuration, installation, and troubleshooting
• Ability to learn and develop a working knowledge of Luck Companies’ full technology stack

Attitude: A self-motivated problem solver who leads by example, earns trust through integrity, and genuinely enjoys helping the people around them succeed

Schedule & Location Year one: Onsite at our corporate office in Manakin-Sabot, standard office hours with flexibility.

After relocation to South Carolina region: hours will align with plant site needs in that region. This role requires a moderate to significant amount of daytime travel throughout the year, the ability to work outdoors in all weather conditions, and comfort working safely at heights using ladders and lifts.

There will be flexibility to WFH on days when not needed at sites

Pay & Benefits

Benefits start on Day 1 of employment and include:

• Medical, dental, vision, life insurance, and long-term disability
• Paid time off: personal, vacation, holidays, and 5 well-being days
• Matching 401(k) and retirement pension

What Happens Next You’ll get a confirmation email when we receive your application, and our recruiting team will reach out if it’s a strong match.

EEO

Luck Companies is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.