Field Operations Technician

Ledcor Technical Services has been building and servicing communication networks for customers across North America since 1979. Utilizing our broad expertise and experience, we customize solutions to best meet our client's needs. We act as a key partner for our clients by delivering exceptional quality, reliability, and safety in all that we do.

As a skilled Field Operations Technician, you bring hands-on telecommunications experience, strong troubleshooting abilities, and a passion for keeping critical networks connected. You thrive in a dynamic, field-based environment where you can work independently, tackle technical challenges, and deliver exceptional customer service.

At Ledcor, you'll put your expertise to work maintaining and restoring essential telecommunications infrastructure, helping minimize service disruptions and ensure reliable connectivity for our customers. You'll be part of a team that values technical excellence, initiative, and continuous professional growth..

Apply today to join the Ledcor Technical Services team!

Essential Responsibilities:

• Deliver a high-quality, customer-focused service experience to every client
• Resolve customer issues calmly and professionally using effective de-escalation techniques
• Perform on-site installation and repair of internet services, copper and fiber cabling, demarc extensions, patch panels, fiber jumpers, and rack-mounted networking equipment
• Perform rack-and-stack installations and equipment decommissioning, including individual network components and complete equipment racks
• Install, configure, repair, and decommission various types of networking equipment, including routers, switches, and other network hardware
• Diagnose technical problems and implement solutions, including running new cable, replacing hardware components, and installing data circuits for internet connectivity
• Use OTDRs, power meters, Viavi, EXFO, and similar test equipment to test and troubleshoot fiber-optic networks
• Follow Ledcor’s safety standards and ensure proper use of vehicles, tools, and equipment at all times

Qualifications:

• 5 or more years of experience in telecommunications, business installation and service for electronics, appliances, security, and/or cabling
• Hands-on experience working with fiber-optic networks, including single-mode and multi-mode fiber, common fiber color codes, patch panels, and fiber jumpers
• Experience using fiber test equipment such as OTDRs, power meters, Viavi, EXFO, or comparable test sets
• Experience working in data center, telecom, or similar technical environments, including rack-and-stack installation and equipment decommissioning
• Working knowledge of routers, switches, and networking equipment
• A positive, “can-do” attitude and customer-focused approach that will enable you to deal with challenging situations with integrity, empathy, and sincerity
• Degree or diploma from a technical college preferred
• Strong knowledge of Microsoft Office suite
• Experience working in the field independently and thriving in a dynamic environment
• Clear and efficient verbal and written communication skills

Work Conditions:

• Will be expected to travel with a company-provided vehicle
• Able to meet the physical requirements of the position, which involves sitting, standing, bending, climbing, lifting up to 50 pounds, working at heights and in confined spaces such as attics and crawl spaces, as well as in all types of weather conditions that are deemed safe

Additional Information

Ledcor Technical Services (LTS) designs, builds, and maintains wireline or wireless networks that span North America and beyond. We are a proven leader and innovator in telecommunications network construction, maintenance, and service installation and repair. Ledcor has been recognized as a Top 100 Inspiring Workplace in North America.

Our competitive total rewards package provides compensation and benefits that support your physical, mental and financial well-being. We offer exciting, challenging work with opportunities to develop your skills and knowledge.

Employment Equity

At Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other identifying characteristic are encouraged to apply.

Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. For more information about Ledcor’s Inclusion and Diversity initiatives, please visit our I&D page. Adjustments will be provided in all parts of our hiring process. Applicants need to make their needs known in advance by submitting a request via email.

All applicants must be able to show proof of eligibility to work in the United States.

Ledcor participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. E-Verify® is a registered trademark of the U.S. Department of Homeland Security

Link to: https://www.uscis.gov/e-verify