Intake Coordinator

Lutheran Social Services of Illinois (LSSI), is a leading not-for-profit organization providing healing, justice and wholeness to people and communities. For over 150 years, LSSI has made a difference in the lives of children and families, and we're still a strong, viable presence in the State of Illinois, continuing that commitment to making a difference.

LSSI is hiring a full-time Intake Coordinator, 5 days a week, Saturdays required. Responsible for responding to intake inquiries, in-person and telephonic received and for completing initial screen for new clients within the behavioral health service line. Also responsible for scheduling initial intake appointments with the appropriate programs.

Benefits and Perks:

LSSI is growing! Come be a part of this rewarding environment, and enjoy the knowledge that you’re helping make a positive difference in the lives of others, as well as these career advantages:

• On Demand Flexible Paydays for earned wages through an app called Dayforce Wallet.
• Competitive salary based upon relevant education, experience, and licensure.
• Salary $20/Hourly.
• Opportunity for advancement.
• Comprehensive benefits package for Full-Time employees includes healthcare insurance, up to 26 days of paid time off per calendar year, 11 paid holidays, sick time, 403(b) plan, Employee Assistance Program, and flexible hours.
• The paid training you need to learn, grow, and succeed!

Essential Functions:

• Respond to incoming calls from potential clients seeking services.
• Refer clients that do not meet criteria for LSSI services to care coordination for evaluation and linkage to additional resources.
• Verify benefits and match insurance coverage to the appropriate service provider.
• Maintain knowledge of LSSI programs and alternative community resources.
• Manage influx of new clients and program size, especially for inpatient programs.
• Ensure confidentiality is maintained in accordance with client privacy laws.
• Utilize the EHR (Electronic Health Record) as an essential tool to complete clinical documentation, and other job functions.
• Complete and maintain all necessary and required documentation related to client services on time, accurately and per policies and procedures.
• Demonstrate professional, positive behavior and carry out responsibilities with integrity, treating clients, families, other LSSI workforce members, and collaborative organizations and/or individual in a dignified, respectful, honest, and fair manner.

Position Qualifications:

• High school diploma or equivalent required.
• Bachelor’s or master’s degree in counseling, social services or related field required.
• Background check clearance required.
• Experience in the field of social services field preferred.
• Experience and proficient in the use of the EHR (Electronic Health Record) system required.
• Demonstrated ability to communicate in a clear, comprehensible manner, both verbally and in writing.
• Bilingual fluency in English and Spanish preferred.
• Excellent organization, presentation, and pc/computer skills, including experience using Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint) along with other related software.
• Valid driver’s license, in good standing for the state of residency preferred.
• Access to reliable transportation preferred.
• Valid IL statutory minimum liability insurance coverage, bodily injury, and property damage preferred.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, sexual orientation, protected veteran status, pregnancy, any other characteristic protected by law.