Store Manager

Direct Hire

Automotive Service Center Manager

Location: Santa Clarita, CA

Employment Type: Full-Time

Work Arrangement: On-Site

Annual Salary: $70,000–$85,000, depending on experience

About the Opportunity

We are seeking an experienced and results-driven Automotive Service Center Manager to oversee daily operations, lead a high-performing team, and deliver an exceptional customer experience.

This position is responsible for managing all aspects of service center operations, including team leadership, sales performance, workflow management, customer satisfaction, inventory control, and overall profitability. The ideal candidate is a hands-on leader with strong automotive industry knowledge, excellent communication skills, and a proven ability to drive operational efficiency and business growth.

Our service center provides a comprehensive range of automotive services, including tire sales and installation, brake repair, wheel alignments, steering and suspension services, and preventive maintenance. We are committed to providing customers with honest recommendations, transparent communication, and quality workmanship.

Key Responsibilities

• Oversee all daily service center operations, including opening and closing procedures, staffing, scheduling, and workflow management.
• Lead, develop, and motivate service advisors and technicians to achieve operational goals and maintain high standards of customer service.
• Monitor sales performance, labor productivity, operating expenses, and gross profit to achieve established financial objectives.
• Coordinate customer appointments, walk-in business, technician assignments, and parts availability to maximize efficiency and productivity.
• Ensure estimates are accurate, customer authorizations are properly documented, and service expectations are clearly communicated.
• Address customer concerns and resolve service-related issues professionally to maintain customer satisfaction and loyalty.
• Manage tire and parts inventory, purchasing, vendor relationships, cash handling, and daily operational reporting.
• Maintain a clean, organized, and professional facility while ensuring compliance with safety procedures and established service standards.
• Identify opportunities to improve operational processes, increase revenue, control expenses, and enhance overall business performance.

Qualifications & Experience

• Minimum of 3 years of experience in the automotive service or tire industry, including at least 1 year in a supervisory or management role.
• Strong working knowledge of tires, brake systems, wheel alignments, steering and suspension components, and preventive vehicle maintenance.
• Demonstrated ability to manage sales objectives, financial performance, employee productivity, and daily business operations.
• Proven leadership skills with the ability to coach, develop, and hold team members accountable.
• Excellent customer service, communication, conflict resolution, and problem-solving skills.
• Proficiency with automotive shop management software, repair estimates, repair orders, and point-of-sale systems.
• Ability to manage multiple priorities in a fast-paced automotive service environment.
• Availability to work scheduled shifts during business operating hours, including weekends as assigned. Specific scheduling expectations will be discussed during the interview process.

What We Are Looking For

The ideal candidate is a motivated and accountable professional who takes ownership of business performance, leads by example, and understands the importance of balancing customer satisfaction, employee development, and profitability. This individual should be comfortable making operational decisions, solving problems, and creating a positive, performance-driven team environment.

LSI Staffing is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact our HR department at (316) 262-0162.