Program Coordinator, OWLS

Description The Program Coordinator supports the day-to-day operations and overall success of the OWLS (Office of Writing and Learning Services) tutoring center by coordinating tutoring-related events and outreach, maintaining accurate program records, and supporting the overall needs of the office. This position is also responsible for onboarding new tutors, processing and monitoring student payroll, monitoring and reporting usage data, and assisting with recruitment and program activities. The Program Coordinator develops and implements marketing and outreach efforts to promote tutoring services and increase student awareness and participation. Additionally, this position provides administrative support for the following Student Success units: Advising & Coaching and Trio Student Support Programs.

The role requires strong organizational, communication, customer service, and administrative skills, as well as the ability to manage multiple priorities while working with students, tutors, faculty, and staff. Examples of Duties

• Coordinate outreach efforts to promote OWLS services across campus
• Create marketing materials and coordinate social media posts for a cohesive OWLS message
• Assists Director in building faculty and departmental relationships through workshops, classroom visits, and campus events
• Attend and represent OWLS at open houses and other campus student recruiting events
• Onboard tutors and interact with HR and Financial Aid to make sure the hiring process is clear and smooth for tutors
• Process tutor payroll and maintain accurate spreadsheets to track Work Study awards
• Assist with the day-to-day operations of the office.
• Generate reports on session summaries and survey data for OWLS goal setting and program planning
• Problem-solve with Director and Assistant Director for ongoing process improvements
• Update OWLS webpage

Additional responsibilities:

• Assist in maintaining updated tutoring materials
• Monitor OWLS center and keep supplies and equipment updated
• Assist in organizing tutor team-building events and activities
• Assist in record-keeping for tutors seeking OWLS Tutor Certification
• Provide additional support for student hiring processes for Advising & Success Coaching and Trio Student Support Services program.
• Provide additional support for student success programs focused on academic support including early alert events, midterm support, and Jump Start
• Work some evenings and weekends as needed
• Other duties as assigned

Typical Qualifications

• Bachelor's degree required.
• Experience in tutoring, teaching, advising, or mentoring strongly preferred, ideally with undergraduates in higher education.
• Experience coordinating programs or events, including training or supervising student staff, preferred.
• Commitment to student-centered learning practices that help students direct their own academic and personal goals.
• Strong communication, interpersonal, and organizational skills.
• Ability to lead and collaborate with students, faculty, staff, administrators, and alumni from diverse backgrounds.
• Proficiency with Excel, Google Workspace, Microsoft Office, and Canva.
• Some evening and weekend availability as needed.

PHYSICAL REQUIREMENTS

Ability to complete job duties with or without reasonable accommodation.

Benefits

We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, flexible spending accounts, life insurance, long-term disability, tuition remission, holidays, vacation, and sick leave.

Part-time employees who work an average of 30 hours per week over the course of a year, receive certain benefits on a pro-rated basis.

To learn more details, visit our benefits page. In accordance with the Campus Security Act as amended, Loyola University publishes annually and distributes to members of the academic community, and upon request to prospective (students/employees), an annual security report. That report includes current policies and procedures of the University Police Department for the reporting of campus crimes, notifying the campus community of occurrence of campus crimes, policies regarding access to campus buildings, the enforcement authority of the University Police Officers and their relationship to local police. University policies on the possession, use and sale of alcohol and illegal drugs are outlined. The Campus sexual Assault Program and policy is described. Campus crime statistics as defined under this law for the last three calendar years are included. A copy of this report may be secured from the (Office of Admissions), (Office of Human Resources), or from the University Police Department.

Loyola University New Orleans does not unlawfully discriminate on the basis of race, color, gender, sexual orientation, age, religion, disability, veteran's status or national origin in its educational programs or activities, including employment and admissions. At the same time, Loyola cherishes its right to seek and retain personnel who will make a positive contribution to its religious character, goals, and mission in order to enhance the Jesuit, Catholic tradition.