Jobs in the United States

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Added 1 min ago
Human Resources Generalist
SK FOOD GROUP
Groveport, OH
…and hiring, leave of absence management, timecard oversight, associate relations and investigations, and other direct support of the…
Added 17 mins ago
Senior Dashboard Developer
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Ashburn, VA
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RN - Associate Staff Nurse Manager (Night Shift)
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Added 17 mins ago
RN - Associate Staff Nurse Manager
Childrens Hospital of The King's Daughters
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Added 20 mins ago
Office Manager - Escanaba Area
The Pivot Group Network
Escanaba · Escanaba, MI
Are you ready to take on a challenging and rewarding opportunity in office manager? The Pivot Group Network, a Michigan manufacturing-focused recruiting group, is committed to building…
Added 26 mins ago
Office Manager - Wixom Area
The Pivot Group Network
Wixom · Wixom, MI
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Office Manager - Marquette Area
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Marquette · Marquette, MI
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Added 30 mins ago
Courtesy Clerk/Grocery Bagger
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You'll report to the Associate Director of Operations and be directly accountable for client results, relationships, and retention.
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You'll report to the Associate Director of Operations and be directly accountable for client results, relationships, and retention.
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You'll report to the Associate Director of Operations and be directly accountable for client results, relationships, and retention.
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Clients Blackbox, Inc.
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You'll report to the Associate Director of Operations and be directly accountable for client results, relationships, and retention.
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Paid Social Manager
Clients Blackbox, Inc.
Remote, United States
You'll report to the Associate Director of Operations and be directly accountable for client results, relationships, and retention.
Added 1 hour ago
Paid Social Manager
Clients Blackbox, Inc.
Remote, United States
You'll report to the Associate Director of Operations and be directly accountable for client results, relationships, and retention.
Added 1 hour ago
Paid Social Manager
Clients Blackbox, Inc.
Remote, United States
You'll report to the Associate Director of Operations and be directly accountable for client results, relationships, and retention.
Added 1 hour ago
Paid Social Manager
Clients Blackbox, Inc.
Remote, United States
You'll report to the Associate Director of Operations and be directly accountable for client results, relationships, and retention.
Added 1 hour ago
Paid Social Manager
Clients Blackbox, Inc.
Remote, United States
You'll report to the Associate Director of Operations and be directly accountable for client results, relationships, and retention.
Added 1 hour ago
Paid Social Manager
Clients Blackbox, Inc.
Remote, United States
You'll report to the Associate Director of Operations and be directly accountable for client results, relationships, and retention.

Lowes

Front End Department Supervisor

Zionsville, IN, United States

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Job details

Experience: 4 Years of Experience in a retail environment (or 5 years of experience in a retail environment if education requirement is not met)
Posting language: English
Posted: Nov 3, 2026

Original job description

Key Responsibilities

Team Leadership Assigns team members to activities, ensuring staff coverage meets customer demands and redeploying when necessary to support needs throughout the department
May participate in interviews and provide input into selection decisions for new associates in assigned area
Connects with the team on a daily basis to understand any challenges they are facing, elevating issues when necessary
Provides open and timely feedback and performance coaching to members of team, redirecting any problematic or ineffective behavior when necessary; partners with ASM when formal disciplinary action is needed
Encourages team to share ideas and best practices for delivering outstanding customer service and accomplishing important support activities
Empowers others to make decisions while providing guidance when necessary
Provides recognition for accomplishing goals and demonstrating effective behaviors
Fosters an environment of associate growth and development, ensuring associates are confident and competent to perform their job through coaching and regular performance feedback
Identifies any associate relations concerns and takes the appropriate action as needed, including elevating concerns to senior management or HR
Operational Excellence
Empowers and coaches team to follow proper processes and achieve operational efficiencies to present department areas that are prepared and conducive to SMART customer service and sales
Monitors and drives team to achievement of key operational performance metrics
Identifies any barriers to operational processes or the customer experience and communicates those barriers and implements solutions in a timely manner
Responds quickly and effectively to unexpected events (e.g. callouts/no-shows, unscheduled deliveries) by reprioritizing tasks
Monitors the use of store power equipment, ensuring that it operated safely at all times and addressing any violations with associates
Maintains a focus on safety, security and shrink prevention by ensuring doors and gates are secured and monitored, signs of shoplifting and theft are reported appropriately, and that steps are taken on a daily basis to maintain inventory and shrink budget integrity
Conducts daily safety reviews, noting hazards, keeping store areas clean and organized, and monitoring for potential theft or security risks
Continuous Operational Improvement
Recommends operational strategies to reduce unproductive time, waste or product loss and encourages team to do the same
Analyzes operational activities and determines ways to reduce the impact on the customer
Self Leadership
Seeks performance feedback from others and pursues self-development opportunities
Proactively builds and maintains collaborative relationships with cross-functional partners
Sets an example for others by adapting quickly and effectively to work challenges and organizational change
In locations without a Fulfillment DS, responsibilities specific to the Front-End Department Supervisor with Fulfillment oversight
Oversees and drives efficiencies in both front end and fulfillment activities (e.g. check outs, returns, overrides, till audits, Pro fulfillment, Pickup In-store, install, and delivery picking, staging, and fulfilling)
Drives excellent customer service by ensuring the front-end support team greets customers, answers phones, responds to customer inquiries, and proactively addresses customer concerns
Ensures that the appropriate headcount is allocated based on customer demand, to include Pro, Install, Delivery, and Pickup In Store functions for fulfillment and allocated in each check out and administrative function for front end (e.g. Garden, Pro, and Front register areas, Customer Service and Returns Desks, Head Cashier posts, Money Room).
Researches shortages or overages, deposits cash in the bank, and handles register pulls and loans
Monitors Customer Service desk activity, supporting when needed
Validates readiness of all delivery orders and communications
Researches and monitors short picks
Validates that all orders are being picked and staged on time
Cross-functionally trains in other areas of the store to help deliver the best customer service
Receives and directs calls appropriately to meet the needs of customers and associates
Conducts walks of fulfillment area, bays, or inventory to ensure clean and safe areas.
Pulls, prepares, inspects, stages, and loads merchandise for customers, contractors, and delivery truck orders according to invoice or loading ticket, using power equipment when needed
Validates items being carried in and out of the store when appropriate
In addition to the above responsibilities, this individual is held accountable for other duties as assigned
Manager-on-Duty (MOD)
Provides full leadership over the store, driving engagement, customer service, and staffing and operational efficiency
Walks the store, observing customer/associate interaction and providing in-the-moment coaching
Ensures associates are equipped and prepared to deliver quality sales and service
Ensures Specialty and Pro areas are properly staffed for customer traffic, engaging with customers, and driving sales
Shifts associates to areas of high customer traffic or department hotspots as needed
Manages associate response to call buttons
Validates that aisles remain clean, safe and free of clutter
Hands off shift observations in-person to the next MOD
Funnels non-MOD activities (e.g., customer complaints, management approvals, and other run the business activities including opening and closing the store) to appropriate non-MOD leaders

Required Qualifications

High school diploma or GED General Studies or equivalent years of experience in lieu of education requirement, if applicable
4 Years of Experience in a retail environment (or 5 years of experience in a retail environment if education requirement is not met)
Experience providing direction or supervision to teams (with or without direct report responsibility)
Experience supporting or participating in the process of training, mentoring and developing associates
Experience working cross-functionally
Experience Using Microsoft Office Suite
Ability to obtain sales related licensure or registration as may be required by law

Preferred Qualifications

Experience supporting front-end or back-end operations in a retail environment
Experience in customer service role
Experience in a leadership role with direct report responsibility
Experience working in the home improvement retail sector
Experience working in a fast paced, dynamic retail environment
Experience in key carrying role with manager-on-duty responsibilities
Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.).

About Lowe’s Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

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More about this job

Skills

Team leadership
Coaching
Brainstorm ideas
Customer service
Sales
Customer experience
Manage inventory
Security threats
Leadership
Opening and closing procedures
Microsoft Office

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