Call Center Representative

Apply

Job Type

Full-time

Description

Summary of Job:

Call Center Representative - will field incoming calls and handle them appropriately. Representative is responsible for providing optimal customer service while answering questions and interacting with callers. (Bilingual in Spanish preferred)

Essential Functions:

• Respond to questions from the public over the phone
• Log calls and caller information
• Learn LA/SPCA protocols to answer questions effectively
• Transfer out calls when necessary
• Educate the public on responsible pet ownership
• Promote and support the LA/SPCA’s programs and mission
• Willingness and ability to learn about cat and dog behavior, common issues, and ways to address them in order to make good adoption matches and to keep animals in homes.
• Maintain a professional and friendly demeanor and provide good customer service
• Working courteously and cooperatively with other staff members and volunteers
• Maintain confidentiality regarding all calls
• Treat all animals humanely, properly, and with compassion at all times, regardless of the situation or circumstance and promoting a humane and caring attitude toward all animals.
• Other duties as requested by Supervisor

Education and/or Experience:

• Must have a high school diploma or G.E.D., some college preferred
• One year of customer service experience preferred
• Some data and analytics experience preferred

Minimum Qualifications (or skills and knowledge):

• Candidates with advanced proficiency in Spanish and English will have priority
• Must be able to pass a criminal background check and pre-employment substance screening & physical
• Strong interpersonal skills. Must be personable, outgoing, patient, professional, and able to get along well with a variety of people.
• Must be PC and Excel proficient, and able to handle multiple tasks at one time.
• Excellent written and oral communications skills.
• Maturity, good judgment and a professional personal appearance.
• Flexibility, ability to manage multiple tasks.
• The ability to remain pleasant and calm even in stressful situations.
• The ability to ask appropriate questions to gather information along with the ability to feel and show empathy for others.

Requirements

Physical Requirements:

• Should not be allergic to animals; must be able to work around all animals

Working Environment:

• Must be able to work in-person at the New Orleans location.
• Potentially subject to animal bites and scratches
• Works in an area with a high noise level.

Benefits include but not limited to:

• Health Insurance, Life Insurance, 401K match
• PTO and paid holidays
• Qualification and assistance for Public Service Loan Forgiveness

Salary Range: $15.00 - $18.75 per hour (commensurate with experience)

Salary Description

$15 - $18.75 per hour