Collections Agent

Collections Agent ## ## Qualifications - High school diploma or equivalent - Minimum of one (1) year of collections or call center experience - Additional certifications in collections or related fields are a plus - Knowledge of FDCPA, HIPAA, and applicable state laws preferred - Manage high-volume calls and meet performance goals - Negotiation, problem-solving, and communication skills - Handle challenging conversations professionally - Proficiency with dialer systems and CRM software - Attention to detail and organizational skills - Work independently and as part of a team ## About the Role This is an in-office position, not a remote opportunity based in Cocoa, FL. Schedule: Monday-Friday, 8:00 AM - 5:00 PM, with a one-hour unpaid lunch break and two paid 15-minute breaks. Enjoy your evenings and weekends off. ## Responsibilities - Utilize a dialer system to contact debtors regarding overdue accounts - Negotiate and establish payment arrangements based on financial situations - Provide accurate and up-to-date account and payment information - Maintain professionalism while adhering to all ethical standards and applicable laws - Handle debtor questions, concerns, and disputes with empathy and assertiveness - Accurately update account notes, payment arrangements, and activity in the system - Conduct follow-ups to ensure timely payments and resolve outstanding issues - Collaborate with internal teams to support recovery efforts and achieve goals - Process credit card and ACH payments accurately and securely - Assess financial situations to recommend appropriate payment solutions - Represent clients professionally while pursuing debt recovery - Perform basic skip-tracing to locate and contact debtors ## Benefits Overview - Vision and Dental Insurance (Employee-Paid): Affordable options to support your health - AFLAC Supplemental Plans (Employee-Paid): Coverage for accidents, short-term disability, and more - Life Insurance (Employer-Paid): $20,000 policy provided at no cost - 401(k) Retirement Plan: Company match of 100% on 1-3% and 50% on 4-5% after one year - Paid Time Off (PTO): Generous time off to support work-life balance - Paid Holidays: 9 paid holidays annually - Volunteer Time Program: Earn additional PTO while giving back to the community - Employee Assistance Program (EAP): Confidential support services - Tuition Reimbursement: Available after one year for approved courses, up to a designated amount - Employee Discount Programs: Access to exclusive savings on products and services