Collections Agent

Collections Agent

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Qualifications

• High school diploma or equivalent
• Minimum of one (1) year of collections or call center experience
• Additional certifications in collections or related fields are a plus
• Knowledge of FDCPA, HIPAA, and applicable state laws preferred
• Manage high-volume calls and meet performance goals
• Negotiation, problem-solving, and communication skills
• Handle challenging conversations professionally
• Proficiency with dialer systems and CRM software
• Attention to detail and organizational skills
• Work independently and as part of a team

About the Role

This is an in-office position, not a remote opportunity based in Cocoa, FL. Schedule: Monday-Friday, 8:00 AM - 5:00 PM, with a one-hour unpaid lunch break and two paid 15-minute breaks. Enjoy your evenings and weekends off.

Responsibilities

• Utilize a dialer system to contact debtors regarding overdue accounts
• Negotiate and establish payment arrangements based on financial situations
• Provide accurate and up-to-date account and payment information
• Maintain professionalism while adhering to all ethical standards and applicable laws
• Handle debtor questions, concerns, and disputes with empathy and assertiveness
• Accurately update account notes, payment arrangements, and activity in the system
• Conduct follow-ups to ensure timely payments and resolve outstanding issues
• Collaborate with internal teams to support recovery efforts and achieve goals
• Process credit card and ACH payments accurately and securely
• Assess financial situations to recommend appropriate payment solutions
• Represent clients professionally while pursuing debt recovery
• Perform basic skip-tracing to locate and contact debtors

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Benefits Overview

• Vision and Dental Insurance (Employee-Paid): Affordable options to support your health
• AFLAC Supplemental Plans (Employee-Paid): Coverage for accidents, short-term disability, and more
• Life Insurance (Employer-Paid): $20,000 policy provided at no cost
• 401(k) Retirement Plan: Company match of 100% on 1-3% and 50% on 4-5% after one year
• Paid Time Off (PTO): Generous time off to support work-life balance
• Paid Holidays: 9 paid holidays annually
• Volunteer Time Program: Earn additional PTO while giving back to the community
• Employee Assistance Program (EAP): Confidential support services
• Tuition Reimbursement: Available after one year for approved courses, up to a designated amount
• Employee Discount Programs: Access to exclusive savings on products and services