Archived listing. The details below describe a past opening.
Benefits:
- Employee meal per shift
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
- Training & development
- Vision insurance
Position: Expo
Reports to: Management Team: GM, AGM, Hospitality Manager, and Floor Manager.
Summary: The role of a Restaurant Expo, short for Expeditor, is crucial in ensuring the smooth and efficient flow of operations in a restaurant. The expo acts as a liaison between the kitchen staff and the front-of-house team, playing a pivotal role in coordinating food orders, ensuring accuracy, and maintaining overall quality control.
The primary responsibilities of an Expo include:
- Order Coordination: ○ Receive and organize incoming food orders from the kitchen. ○ Verify that each dish meets the established quality standards before it leaves the kitchen.
- Communication: ○ Effectively communicate with the kitchen staff, chefs, and front-of-house team to convey order details, special requests, and timing requirements. ○ Facilitate clear communication between the kitchen and serving staff to avoid any misunderstandings or delays.
- Quality Control: ○ Inspect each dish to ensure it meets the restaurant's presentation and quality standards before it is sent to the dining area. ○ Check that all components of a dish are included and that it aligns with customer specifications.
- Timing and Prioritization: ○ Coordinate the timing of various dishes to ensure that they are ready to be served simultaneously, maintaining consistency in service. ○ Prioritize orders based on dining room traffic, special requests, or specific customer needs.
- Expedite Service: ○ Ensure that all orders are delivered to the correct tables promptly. ○ Work closely with servers to manage the pace of service and avoid bottlenecks in the dining experience.
- Problem Resolution: ○ Address any issues or discrepancies in orders promptly and professionally. ○ Collaborate with kitchen staff to resolve any challenges related to order accuracy or timing.
- Organization: ○ Maintain an organized and clean workspace to facilitate efficient order handling. ○ Keep track of open orders, ensuring that each one is attended to in a timely manner.
- Menu Knowledge: ○ Stay informed about the menu, including ingredients, preparation methods, and any specials. ○ Assist servers with any questions they may have about the dishes.
- Team Collaboration: ○ Foster a positive and collaborative working relationship with kitchen and front-of-house staff. ○ Provide support to team members during busy periods.
- Adherence to Policies: ○ Follow all restaurant policies, including health and safety regulations, to ensure a safe and clean working environment.
A successful Restaurant Expo is a multitasker with excellent communication skills, a keen eye for detail, and the ability to thrive in a fast-paced restaurant environment. They play a crucial role in delivering a positive dining experience by ensuring that orders are accurate, well-timed, and meet the restaurant's quality standards.