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Added 7 mins ago
C
BIM Modeler
CBRE
Honolulu, HI
- $90,000 to $120,000 USD / year
Perform clash detection and model coordination using Navisworks and assist in tracking issue resolution.
Added 7 mins ago
GA
Sr Staff Applications Operations Engineer – Engineering Tools Automation & AI Ops
GE Aerospace
Honolulu, HI
- $131,000 to $174,000 USD / year
Drive consistent incident, problem, and change management across pods; lead resolution of high-severity escalations and root cause analysis.
Added 7 mins ago
Associate Cobol Technical Analyst
Highmark Health
Honolulu, HI
…delivery. Also supports identification, documentation, and resolution of risks, defects and issues. May analyze market trends for competitive insight to correlate into business value…
Added 19 mins ago
Pharmacy Technician Specialist
AdventHealth
Celebration, FL
…cabinet maintenance, user access, formulary updates, issue resolution, and system optimization…
Added 19 mins ago
CRA II/Sr CRA - US Southeast Region - Multiple Therapeutic Areas Available
ThermoFisher Scientific
Alachua, FL
…approach: applies root cause analysis (RCA), critical thinking and problem-solving skills to identify site processes failure and corrective/preventive actions to bring the site into…
Added 20 mins ago
Intermediate Revenue Cycle Analyst
AdventHealth
Altamonte Springs, FL
…Responsibilities for this role include system maintenance, problem analysis, solution recommendation, workflow documentation, and effective…
Added 20 mins ago
B(
Field Service Engineer (Orlando, Melbourne, Jupiter FL)
BD (Becton, Dickinson and Company)
Pensacola, FL
- $28.2 to $45.1 USD / hour
The ideal FSE will have strong troubleshooting, diagnostic, and problem-solving skills, with deep mechanical aptitude performing the ability to disassemble/reassemble complex systems. The…
Added 21 mins ago
Nurse Supervisor of Clinical Services Contact Center
AdventHealth
Orlando, FL
Provides oversight and follow-through on escalated matters to ensure timely resolution.
Added 22 mins ago
Jr. IT Support Specialist
SECO Energy
Sumterville, FL
Preferred: Two (2) year associate degree, technical training, or coursework in Information Technology, Computer Science, or a related field.
Added 22 mins ago
Sr Technology Project Manager, Progression
TECO Energy
Tampa, FL
The Associate Technology Project Manager (ATPM) supports project teams in the planning, coordination, and execution of projects. Works under the guidance of other project managers to ensure…
Added 1 hour ago
GA
Sr Staff Applications Operations Engineer – Engineering Tools Automation & AI Ops
GE Aerospace
Providence, RI
- $131,000 to $174,000 USD / year
Drive consistent incident, problem, and change management across pods; lead resolution of high-severity escalations and root cause analysis.
Added 1 hour ago
Financial Data Analyst
T. Rowe Price
Owings Mills, MD
Coordinate with Finance, Technology, Enterprise Data, Operations, and third-party providers to exchange information, track actions, and support timely resolution of assigned items.
Added 1 hour ago
M
Senior Manager, Workplace Management
Marriott
Bethesda, MD
- $110,400 to $168,600 USD / year
Oversee the supervision of associates which includes work allocation, training, and problem resolution.
Added 1 hour ago
AD
Laboratory Assistant
Antech Diagnostics
Morrisville, NC
- $19.66 USD / hour
…Coordinates with Data Entry, PI, Lab Director and/or clients on problem…
Added 1 hour ago
FSP Sr Clinical Research Associate
ThermoFisher Scientific
Greenville, NC · Wilmington, NC
Applies root cause analysis (RCA), critical thinking and problem-solving skills to identify site processes failure and corrective/preventive actions to bring the site into compliance and…
Added 1 hour ago
Sr. Clinical Research Associate - Early Phase Studies
ThermoFisher Scientific
Las Vegas, NV
Join Us as a Clinical Research Associate – Make an Impact at the Forefront of Innovation
Added 1 hour ago
Revenue Cycle Specialist II Hybrid
University Hospitals Career Section
Shaker_Heights, OH
Follow department policies and procedures to ensure accurate and timely claim resolution.
Added 2 hours ago
IT TECHNOLOGY SUPPORT MANAGER
Lorain County Health & Dentistry
Lorain, OH
Unlike the Systems & Security Support Associate, which focuses on direct technical support and operational security activities, and the NextGen Support Specialist, which focuses on…
Added 2 hours ago
Supervisor of Clinical Services
Baylor Scott & White Health
Rockwall, TX
Partners with leadership and necessary departments to investigate, resolve, and document resolution of patient complaints concerning services provided by practice.
Added 2 hours ago
HR Data Entry Analyst
CBRE
Richardson, TX
As a CBRE People Associate, you will provide basic support and customer service to those contacting the People Service Center.
Added 2 hours ago
Sr. Clinical Research Associate - Early Phase Studies
ThermoFisher Scientific
Austin, TX
Join Us as a Clinical Research Associate – Make an Impact at the Forefront of Innovation
Added 2 hours ago
P
Protective Response Specialist - Full Time
Prosegur
Mountain View, CA
- $33 USD / hour
- Full-time
Effective problem-solving and conflict resolution skills.
Added 2 hours ago
M
Extruder Operator
Manpower
Minneapolis, MN
- $22 USD / hour
Our client, Manufacturing is seeking a Production Associate to join their team. As a Production Associate, you will be part of the Production department supporting day-to-day extrusion…
Added 2 hours ago
IT Deskside Support Specialist
Xanterra Travel Collection
Eau Claire, WI
…support, this position requires empathy, patience, and strong problem-solving skills. A successful candidate must have a history of providing exceptional customer…
Added 3 hours ago
G
General Liability Associate Attorney
GPAC
Fairfax, VA
- $100,000 to $140,000 USD / year
Job Title: General Liability Associate Attorney

Lorain County Health & Dentistry

IT TECHNOLOGY SUPPORT MANAGER

Lorain, OH, United States

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Job details

Posting language: English

Original job description

Title: IT Technology Support Manager Location: Onsite Status: Full-time, Monday-Friday 8:30am - 5:00pm

PRIMARY PURPOSE

The IT / Technology Support Manager is responsible for the overall management, coordination, and operational effectiveness of technology services across Lorain County Health & Dentistry. This position provides leadership for the organization's technology support functions, supervises technology support staff, coordinates activities with the Managed Service Provider (MSP), and ensures the reliable, secure, and efficient operation of information systems that support patient care and business operations.

Unlike the Systems & Security Support Associate, which focuses on direct technical support and operational security activities, and the NextGen Support Specialist, which focuses on Electronic Health Record (EHR) administration and optimization, the IT / Technology Support Manager provides departmental leadership, strategic oversight, project coordination, staff supervision, vendor management, budgeting support, and technology governance for the organization.

ESSENTIAL FUNCTIONS

Leadership and Department Management

Supervise, coach, and evaluate the performance of the Systems & Security Support Associate and NextGen Support Specialist.
Establish departmental goals, priorities, and performance expectations.
Coordinate workload assignments and ensure timely completion of help desk requests, system projects, and support activities.
Develop and maintain technology-related policies, procedures, and standards.
Serve as the primary technology advisor to organizational leadership.
Participate in strategic planning and technology initiatives that support organizational objectives.
Promote exceptional customer service and responsiveness throughout the technology department.

Technology Operations Oversight

Oversee daily technology support operations across all LCH&D locations.
Monitor service levels and ensure timely resolution of technology-related incidents.
Ensure effective deployment, maintenance, and replacement of hardware and software assets.
Oversee user account administration, access management, equipment inventories, and technology lifecycle management.
Monitor system performance and operational reliability through coordination with internal staff and the MSP.
Ensure business continuity through effective technology planning and support processes.

Vendor and Managed Service Provider Management

Serve as the primary liaison between LCH&D and external technology vendors.
Coordinate activities with the MSP related to infrastructure, cybersecurity, servers, cloud services, backups, and advanced technical support.
Escalate and monitor complex technology issues through resolution.
Evaluate vendor performance and service delivery.
Assist leadership in evaluating technology solutions, contracts, and service agreements.

Technology Projects and Implementation

Lead and coordinate technology implementation projects.
Assist departments with evaluating technology needs and operational improvements.
Coordinate upgrades, deployments, migrations, and technology initiatives.
Ensure projects are completed on time and within budget.
Support implementation and optimization of organizational technology systems.

Cybersecurity, Compliance, and Risk Management

Oversee cybersecurity awareness efforts and security-related initiatives.
Ensure compliance with HIPAA Security Rule requirements and organizational security standards.
Coordinate security risk assessments, audits, remediation activities, and compliance reporting.
Collaborate with the Systems & Security Support Associate regarding access control, security awareness training, and security monitoring activities.
Coordinate incident response and remediation efforts with the MSP and organizational leadership.

Electronic Health Record (EHR) Coordination

Provide oversight for EHR support operations performed by the NextGen Support Specialist.
Partner with clinical and operational leadership to prioritize technology and EHR enhancement initiatives.
Coordinate resolution of complex EHR-related issues involving vendors and support partners.
Support EHR optimization, reporting initiatives, workflow improvements, and user adoption activities.

Budgeting and Asset Management

Assist with annual technology budgeting and planning.
Monitor technology expenditures and purchasing activities.
Evaluate hardware and software replacement schedules.
Maintain visibility into software licensing, warranties, subscriptions, and technology inventories.
Provide recommendations regarding future technology investments

EDUCATION AND CERTIFICATION REQUIREMENTS

Associates Degree in Computer Science, Network Engineering, or other comparable field is required, Bachelors Degree preferred.
CompTIA A+ preferred.
CompTIA Network+ preferred.
Microsoft 365 Fundamentals.
Other relevant technical certifications are a plus.

SKILL AND EXPERIENCE REQUIREMENTS

Minimum of two (2) years of IT support, help desk, or technology support experience required.
Experience supporting Microsoft 365 environments preferred.
Experience in healthcare, community health centers, FQHCs, or medical practices strongly preferred.
Experience supporting HER/EMR systems preferred.
Strong troubleshooting and problem-solving skills.
Knowledge of Microsoft 365 applications and applications.
Understanding of basic networking concepts, workstation support, and device management.
Excellent communication and customer service skills.
Ability to explain technical concepts to non-technical users.
Ability to prioritize multiple projects and support requests.
Knowledge of HIPAA privacy and security requirements preferred.
Ability to work independently and collaboratively in a healthcare environment.

PHYSICAL DEMANDS

Extensive use of computer and telephone required.
Some lifting of supplies and equipment up to 50 lbs.
Some crawling, kneeling, and crouching under desks.
20% walking or standing, 80% sitting at a desk.
Category II re: exposure to blood, bodily fluids, and communicable diseases.

PUBLIC AND PROFESSIONAL ACTIVITIES

Travel between facilities is required.
Participate in committees and provide feedback for improving services as directed.
Attend relevant professional activities such as organization sponsored events as needed.
Attend trainings and seminars as directed.
Attend meetings as directed.

BENEFITS

Public Service Loan Repayment Eligibility
Paid Holidays
Generous Paid Time Off (PTO)
Health, Dental, and Vision Insurance
Employer Paid Life Insurance
Employer Paid Short- and Long-Term Disability
401(k) Retirement Plan
Giving back, outreach, and true advocacy to the patient community we serve.

Lorain County Health & Dentistry (LCH&D) is an Equal Opportunity Employer and is committed to adhering to employment practices in accordance with the EEOC. LCH&D will ensure that all persons with disabilities are provided reasonable accommodations for the hiring process. If an accommodation is needed please contact the LCH&D Human Resources Department.

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