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Added 3 days ago
Cyber Security Systems Analyst (Intermediate)
Amentum
Tampa, FL
We are seeking a Cybersecurity System Analyst (Intermediate) for full-time, onsite support in Tampa, Florida. The Cybersecurity System Analyst shall provide Assessment and Authorization…
Added 3 days ago
PG
Manager, Programmatic
Publicis Groupe Holdings B.V
Chicago, IL
- $75,050 to $107,835 USD / year
At Publicis Collective, we know tomorrow’s challenges won’t be solved by today’s solutions. It’s why we support our teams with the resources and tools they need to continue redefining the…
Added 4 days ago
Strategic Communications & Graphics Analyst - NAVSEA | Secret Clearance | Hybrid
Serco USA
Alexandria, VA · Arlington, VA · Bethesda, MD · MD · Silver Spring, MD · Suitland, MD · Washington Navy Yard, DC · Washington, DC
As a dynamic and experienced Strategic Communications & Graphics Analyst in the DC office supporting the Naval Sea Systems Command (NAVSEA) Industrial Operations Directorate (SEA 04), you…
Added 4 days ago
T
Service Desk Technician
TEKsystems
West Bend, WI
- $21.5 USD / hour
We are seeking a Service Desk Analyst with 1-3 years of IT support experience to join a collaborative service desk team. This individual will provide technical support to end users,…
Added 5 days ago
RH
Desktop Support Analyst
Robert Half
Cambridge, MA
- $39.59 to $45.84 USD / hour
Work closely with service desk peers and local team leads to maintain consistent support coverage and a strong customer service experience.
Added 6 days ago
Cybersecurity Analyst - ISSM - Tinker AFB
Serco USA
Altus, OK · OK · Broken Arrow, OK · Enid, OK · Fort Sill, OK · Lawton, OK · Moore, OK · Norman, OK · Oklahoma City, OK · Tinker AFB, OK
DoD 8570 IAM Level III certification (CISSP, CISM, GSLC, etc.) or DoD 8140 Cybersecurity ISSM - Intermediate qualifications
Added 8 days ago
T
IT Support Analyst II
TEKsystems
Bethesda, MD
- $30 to $45 USD / hour
The IT Support Analyst II (Service Desk) serves as the senior technical anchor for the Help Desk team. This role is a critical escalation point for Tier 1 technicians, responsible for…
Added 9 days ago
FC
Systems Analyst
Family Care Network
Bellingham, WA
- $25.75 to $35.45 USD / hour
The Systems Analyst is responsible for supporting the functions of the IT department in installing new software releases, system upgrades, evaluates and installs patches and resolves…
Added 9 days ago
FC
Systems Administrator
Family Care Network
Bellingham, WA
- $30.87 to $50.98 USD / hour
…FCN technology systems, including desktops, servers, and EMR support. Provides customer-focused technical support, resolves routine and complex issues based on tier level, escalates…
Added 9 days ago
C
Senior Finance Analyst
CBRE
Redmond, WA
- $80,000 to $95,000 USD / year
This role will support a large FM team and will be expected to manage their own desk while completing month end closes, balance sheets, forecasts, and P/L sheets while meeting strict…
Added 10 days ago
PG
Manager, Programmatic
Publicis Groupe Holdings B.V
Birmingham, MI
- $75,050 to $102,700 USD / year
…teams by what matters most – business outcomes. We’re a full-service media agency where nearly half our experts focus on data, research, analytics, technology, or strategy. At Publicis…
Added 10 days ago
Business Systems Analyst - North America
JOST International Corp
Grand Haven, MI
d) Assist with testing, deployment, training, and provide Level 2/ Level 3 application support for issues escalated from the Global Service Desk
Added 10 days ago
FP
CUSTOMER ACCOUNT ANALYST
Fayetteville Public Works Commission
Fayetteville, NC
- $23.29 to $30.68 USD / hour
The Customer Account Analyst develops and executes process improvements across multiple systems within the Customer Care Division. The role assesses business processes, analyzes system…
Added 10 days ago
Service Desk Analyst
Altarum Institute
Novi, MI
Altarum Institute Service Desk Analyst At Altarum, we're driven by a simple but powerful mission: improving the health of individuals with fewer financial resources and populations…
Added 11 days ago
T
L2 Desktop Support Analyst
TEKsystems
Los Angeles, CA
- $25 to $33 USD / hour
Desktop, Windows 10, Service desk, Hardware, Support
Added 11 days ago
EF
Analyst, Accounts Receivable
Estes Forwarding Worldwide
Richmond, VA
- $16 to $17 USD / hour
The Accounts Receivable Analyst reports directly to the Accounting Manager. The Accounts Receivable Analyst is responsible for the collection of past due accounts via phone, US Mail and /or…
Added 11 days ago
IT Service Desk Specialist II
Renuity
Vancouver, WA
Renuity is looking for a IT Service Desk Specialist II to join our team! The IT Service Desk Specialist II is a key member of the Renuity Service Desk team, responsible for delivering…
Added 11 days ago
IT Service Desk Specialist II
Renuity
Fort Lauderdale, FL
Renuity is looking for a IT Service Desk Specialist II to join our team! The IT Service Desk Specialist II is a key member of the Renuity Service Desk team, responsible for delivering…
Added 11 days ago
IT Support Tech I
Loos & Co
Pomfret, CT
One to three years of IT support, help desk, desktop support, customer service, or systems support experience, or an equivalent combination of education and experience.
Added 12 days ago
Administrative Services Manager - RDM - SFO (1827) - 168400
City and County of San Francisco
San Francisco, CA
…(RDM) Administrative team in delivery of superior customer service, troubleshoot challenges and provide business support for management and staff. The responsibility will include managing…
Added 12 days ago
Technology Support Analyst
University of North Carolina- Chapel Hill
CHAPEL HILL, NC · NC
ITS Customer Experience & Engagement (CE&E) strives to provide the highest level of customer satisfaction through effective, reliable and professional IT support, in partnership with campus…
Added 12 days ago
Service Desk Support Analyst-Intermediate Level
USAA
San Antonio, TX
We are seeking a dedicated Service Desk Support Analyst-Intermediate Level to provide advanced technical and application support while serving as an escalation point for entry-level…
Added 12 days ago
Intermediate IT Service Desk Analyst Tier 2
AdventHealth
Altamonte Springs, FL
Responsible for overseeing the daily operation of the Service Desk Tier II team within the organization. This position focuses on the Service Operation phase of the ITIL lifecycle and…
Added 13 days ago
PA
Senior PC Support Specialist
President and Board of Trustees of Santa Clara College
Santa Clara, CA
- $91,800 to $114,785 USD / year
The Senior PC Support Specialist provides support for the Learning Commons public and lab computing services, as well as specialized in maintaining and updating lab computers. In this…
Added 13 days ago
Procurement Analyst III
FedEx Office
Plano, TX
The Procurement Analyst III is responsible for but not limited to; researching and responding to email requests and inquiries in accordance to SLAs and the company retention policy,…

Loos & Co

IT Support Tech I

Pomfret, CT, United States

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Job details

Posting language: English
Posted: Oct 5, 2026

Original job description

Take the next step with an exciting and growing company

As the only fully integrated maker of premium quality wire, rope, and assemblies, Loos & Co holds a leading position in the global aerospace sector.

A division of the Central Wire (CWI) Group of Companies encompassing 12 locations in three countries, 750+ employees, and over six decades of excellence, Loos & Co solutions are found in mission critical flight control applications. Our precision-manufactured components are also used for defense, med tech, and heavy industry purposes around the world, in large part because of the people behind our products.

Do you have a strong work ethic? Take pride in a job well done? Are you passionate about contributing to individual and team, company and customer successes? If you’re interested in joining a dynamic work environment that offers opportunities to reach your full potential, we want to hear from you.

This is a fully in-office role in Pomfret, CT.

Position Summary / Essential Function The IT Support Technician provides responsive, hands-on technical assistance that supports the availability, functionality, security, and efficient use of information technology systems across Central Wire locations. As a member of the Business Direct Customer Support Team, the position serves as a first point of contact for user incidents and service requests involving desktop and laptop computers, printers, scanners, Microsoft 365 applications, telephone systems, accounts, and related peripherals.

Working primarily from established procedures and under the guidance of the Business Systems Analyst Team and Security and Infrastructure Team, the IT Support Technician I diagnoses routine issues, performs approved configurations and installations, documents work in the ticketing system, and escalates matters requiring advanced analysis or specialized authority. The position also maintains accurate technology records, supports onboarding and user training, assists with technology deployments and projects, and helps maintain an organized inventory of IT equipment.

Key Duties and Responsibilities

Help Desk and End-User Support

Provide timely, professional first-line technical support to more than 500 users in an international, multi-site environment.
Respond to help desk telephone calls, email requests, and tickets; gather relevant information and determine the nature, urgency, and business impact of reported issues.
Troubleshoot routine hardware, software, connectivity, access, printing, scanning, and peripheral issues using established diagnostic procedures and available knowledge resources.
Assist users with the effective use of approved IT systems, applications, and equipment.
Resolve issues within assigned authority and technical capability; route or escalate complex application, infrastructure, cybersecurity, or recurring issues to the appropriate support group.
Keep users informed regarding ticket status, expected next steps, and resolution.

Ticket Management and Documentation

Create and maintain complete, accurate, and timely ticket records in the established IT service-management system.
Document symptoms, diagnostic steps, actions taken, equipment or systems affected, escalation details, and final resolution.
Monitor assigned incidents and service requests through closure and follow up to confirm an effective resolution.
Create and update knowledge-base articles, build instructions, and repeat-fix documentation when appropriate.

Endpoint, Account, and Technology Support

Following established procedures and with guidance as needed, configure, install, deploy, update, replace, and support desktops, laptops, printers/copiers, telephone equipment, approved software applications, and related peripherals.
Perform basic PC hardware installation, replacement, repair, and bench work within assigned authority.
Assist the Enterprise Software and Security and Infrastructure teams with approved account, user ID, password, access, patching, upgrade, and deployment activities.
Apply cybersecurity fundamentals and promptly report suspected security events, unauthorized access, phishing, malware, or control exceptions through established channels.
Follow change-management, asset-management, security, data-protection, and configuration standards.

Inventory, Records, Training, and Projects

Maintain accurate department records, including hardware inventory, software licensing, deployed assets, network or device configuration information, and knowledge-base content.
Maintain appropriate IT hardware stock levels and an orderly, safe bench and storage area in accordance with established guidelines.
Participate in new-employee orientation and provide basic IT training regarding systems access, equipment, security practices, and support procedures.
Assist with IT projects, equipment deployments, site support, system upgrades, and other departmental initiatives as assigned.
Communicate technical issues, ticket flow, project status, risks, and dependencies to members of the support team.
Travel to other CWI locations as required to provide on-site IT support.
Perform other related duties as assigned.

Required Qualifications

One to three years of IT support, help desk, desktop support, customer service, or systems support experience, or an equivalent combination of education and experience.
Working knowledge of Windows operating-system installation, configuration, and troubleshooting.
Basic working knowledge of Active Directory and Windows domain environments.
Experience supporting Microsoft 365 applications.
Experience with PC hardware installation, build, component replacement, and basic repair.
Basic knowledge of TCP/IP networking concepts and cybersecurity fundamentals.
Strong analytical troubleshooting, organization, documentation, follow-up, and customer-service skills.
Ability to communicate technical information clearly to users with varying levels of technical knowledge.
Ability to work independently within established procedures and collaborate effectively with specialized IT teams.

Preferred Qualifications

Technical certificate, associate degree, or coursework in information technology, computer systems, networking, cybersecurity, or a related discipline.
Experience supporting users in a manufacturing, multi-site, or international environment.
Experience with an IT service-management or help desk ticketing platform.
Relevant entry- or intermediate-level certification, such as CompTIA A+, Network+, Security+, Microsoft 365 Fundamentals, or an equivalent credential.

Key Skills and Competencies

Approachability and Listening: Puts users at ease, gives appropriate attention, asks effective questions, and demonstrates receptivity to the information provided.
Communication: Explains technical information clearly in writing and verbally, selects the appropriate communication method, and provides the level of detail needed by the audience.
Composure: Responds to urgent requests and demanding situations in a tactful, calm, and self-controlled manner.
Cooperation and Teamwork: Works flexibly and collaboratively with users, peers, and specialized support teams; demonstrates trust and respect for others.
Customer Focus: Builds effective internal-customer relationships, understands user needs and business impact, and offers practical support within established standards.
Priority Setting: Assesses urgency, impact, dependencies, and service expectations to organize work and escalate appropriately.
Accountability and Follow-Through: Maintains accurate records, meets commitments, monitors open work, and follows issues through resolution or effective handoff.
Technical Aptitude and Continuous Learning: Applies the technical knowledge required for the role, learns new technologies and procedures, and recognizes when specialized assistance is required.
Safety and Security Awareness: Performs physical and technical work safely and follows applicable cybersecurity, access-control, confidentiality, and asset-handling requirements.

Work Environment / Physical Requirements

Frequent sitting and computer use, with occasional standing, walking, bending, reaching, and work in confined or restricted equipment areas.
Ability to lift, carry, position, and install equipment weighing up to 30 pounds.
Ability to use standard hand tools and safely connect, disconnect, and move computer and peripheral equipment.
Ability to work scheduled evenings and/or weekends when required for patching, upgrades, installations, maintenance, or business-continuity support.

Benefits

Subject to the terms, eligibility requirements, and amendment provisions of the applicable plans and policies:

401(k) with matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance

Pre-Employment Drug Testing All applicants who are offered a position with the Company will be required to successfully complete a post-offer drug screening, where permitted by applicable law and in accordance with Company policy.

At-Will Employment Nothing in this job description alters the at-will nature of employment where applicable. Nothing in this job description creates a contract of employment or alters the at-will employment relationship.

Equal Employment Opportunity Statement The Company is an Equal Opportunity Employer and prohibits discrimination or harassment based on any protected characteristic under federal, state, or local law.

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