Operations Assistant

Job Summary:

Long Electric LLC is seeking a highly organized, proactive, and accountable Operations Assistant to work full-time on-site at our office, supporting our Operations Manager. In this role, you will be a vital administrative backbone and a key voice for our company. The ideal candidate must have hands-on experience using ServiceTitan, strong Excel skills, a confident phone presence, and proven experience pulling municipal electrical permits and coordinating inspections.

Key Responsibilities:

• Permit & Inspection Coordination: Prepare, submit, and track electrical permit applications with local building departments. Schedule and track required rough/final inspections, ensuring all paperwork is turned in and closed out properly.
• Phone Communication: Handle incoming operational calls, speak professionally with commercial/residential clients, and effectively communicate updates or delays to field technicians.
• ServiceTitan Management: Maintain accurate customer records, update job statuses, track project progression, log permit approvals, and assist with dispatch scheduling within the platform.
• Excel Data Tracking: Use spreadsheets to maintain operational logs, track pending permits/inspections, manage material lists, and organize data for the Operations Manager.
• General Office Support: Manage incoming and outgoing mail, organize digital and physical files, assist with basic office invoicing or receipts, and keep office supplies stocked.

Qualifications:

• Required: Hands-on experience pulling construction/electrical permits and turning in inspections with local municipalities.
• Required: Minimum 1–2 years of direct experience working inside ServiceTitan.
• Required: Strong proficiency in Microsoft Excel (managing data sets, sorting, filtering, and basic formulas).
• Required: Exceptional phone etiquette with a confident, clear, and professional verbal communication style.
• Required: High level of accountability, attention to detail, and a "no excuses" attitude toward managing deadlines.