LONG Building Technologies
LONG Building Technologies, Inc. is an Equal Opportunity Employer.
Service Administration Supervisor
Description
Position Purpose
The Service Administration Supervisor provides leadership and oversight for the administrative functions supporting the Building Intelligence Service business. This position is responsible for supervising Billing Specialists and Project Coordinators while ensuring the accurate and timely execution of billing, contract administration, project coordination, and related operational support activities. The role partners closely with Service Managers, Accounting, Sales, Operations, and other business units to drive process consistency, support financial performance, enhance customer satisfaction, and promote continuous improvement. The Service Administration Supervisor develops team capabilities, establishes administrative best practices, and ensures operational activities are executed in accordance with company policies and business objectives.
Pay Range: $42 - $50 per hour, plus potential profit share.
Benefits
Medical, Dental and Vision Insurance, Voluntary Life Insurance, Voluntary Accident and Critical Care Insurance, Basic Life, Short-Term and Long-Term Disability, Employee Assistance Program (EAP), 401(k) with Employer Matching contributions, Profit Sharing/Bonus/ Commission Program as applicable, Paid Time Off, Paid Community Service Day, 8 Paid holidays, Tuition Reimbursement, Pet Insurance, Legal and IDShield are offered to eligible employees.
Essential Duties and Responsibilities
To perform this job successfully, you must be able to perform each essential duty satisfactorily. Other duties or tasks assigned as required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The essential functions of this position include but are not limited to:
- Oversee service billing to ensure invoices are complete, accurate, and issued on time.
- Monitor billing backlog and coordinate resources to ensure customer invoices are processed according to company standards.
- Support monthly revenue recognition reviews, billing audits, and financial reporting activities.
- Oversee purchase order administration and customer billing requirements.
- Maintain and monitor service agreement administration processes and support contract billing activities.
- Assist with resolution of invoice discrepancies, customer billing issues, and revenue recognition concerns. Collaborate with Service Managers, Technicians, Dispatchers, Sales personnel, and Accounting as necessary.
- Oversee project coordination activities including project bookings, documentation management, equipment purchases, invoicing support, subcontract administration, and project closeout activities.
- Ensure project files, documentation, and administrative records are accurate, complete, and compliant with company requirements.
- Serve as a liaison between Service Operations, Project Teams, Accounting, and other business units to facilitate communication and issue resolution.
- Monitor and support utilization of company business systems including CRM, SSRS, Dynamics 365, and other operational software platforms.
- Assist with implementation of new systems, process improvements, and administrative initiatives.
- Perform billing, project coordination, contract administration, and other administrative functions as necessary to support business operations.
- Directly supervise Billing Specialists and Project Coordinators within the Building Intelligence Service business.
- Provide coaching, training, performance feedback, and employee development to support individual and team success.
- Manage workload distribution and staffing coverage to ensure timely completion of billing, project coordination, and administrative support functions.
- Assist with recruiting, interviewing, onboarding, and training new team members.
- Develop, maintain, and improve training documentation, standard operating procedures, and departmental best practices.
- Review administrative processes and recommend improvements to increase efficiency, accuracy, and customer satisfaction.
- Other duties as assigned.
Qualifications
- Bachelors Degree in Business Administration, Accounting, Finance, or Project Management preferred, although candidates with an Associates Degree or equivalent combination of education and experience will be considered
- 5+ years of progressively responsible experience in service administration, project coordination, billing administration, accounting support, or related operational functions.
- 2+ years of experience leading projects, coordinating workflows, mentoring employees, or providing informal or formal supervision.
- Experience supporting service operations, construction operations, building automation, mechanical service, or other technical service organizations preferred.
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