Customer Resolution Coordinator

Lone Star Bakery, Inc. is looking for a Customer Resolution Coordinator to investigate and resolve customer grievances while tracking data to help the Company improve products and compliance.

Job Duties and Responsibilities

• Practice safe work habits at all times and promptly report unsafe conditions.
• Consistently comply with the processes, policies, and procedures of Lone Star Bakery, Inc.
• Follow Good Manufacturing Practices (GMP) and comply with Occupational Safety and Health Administration (OSHA) standards.
• Receive incoming complaints and/or incident reports and log accurately into tracking database.
• Research claims, review account history, check policy guidelines, and interview relevant internal departments or subject matter experts.
• Draft formal responses and/or communicate findings and ensure timely closure according to company or regulatory standards.
• Identify recurring issues, root causes, or defects and compile data reports for leadership and quality assurance teams.
• Participate in special projects as needed – such as research and reporting requests.
• Build strong relationships within the company and maintain an open flow of communication.
• Other duties as assigned.

Job Requirements, Education, & Certifications

• High school diploma or GED required.
• 1 to 3 years of experience in customer service, compliance, or quality assurance.
• Sharepoint/Teams experience
• Proficient in MS Office Suite
• Demonstrated strong written and verbal communication, active listening, attention to detail, and de-escalation or conflict-resolution abilities.

Environmental Conditions

Work is performed in a commercial food manufacturing environment and may involve exposure to:

• Hot and cold temperature variations
• Wet, slippery, or uneven walking surfaces.
• Moderate to high noise levels require the use of hearing protection.
• Moving mechanical parts and automated manufacturing equipment.
• Industrial ovens, conveyors, mixers, packaging equipment, and other production machinery.
• Flour dust, food ingredients, and other airborne particulates typical of a bakery environment.
• Frequent exposure to cleaning chemicals and sanitizing agents used in food production.
• Forklift and pedestrian traffic in production and warehouse areas.
• Personal protective equipment (PPE), including hearing protection, hair restraints, safety glasses, gloves, and slip-resistant footwear, as required.