Director, Professional Services

Summary

The Cybersecurity Professional Services Leader is responsible for the people, delivery execution, operational performance, and continued development of Logicalis US cybersecurity professional services. This leader ensures that cybersecurity engagements are staffed appropriately, delivered consistently, and completed in alignment with customer outcomes, contractual commitments, quality expectations, schedule, and financial objectives. This leader will play a key role in building and scaling Logicalis' cybersecurity professional services capabilities through workforce development, delivery standardization, operational excellence, and repeatable service delivery models.

The role leads cybersecurity professional services resources delivering advisory, assessment, architecture, implementation, migration, remediation, and incident-readiness engagements across the Logicalis cybersecurity portfolio. The leader works closely with the Cybersecurity Practice, Portfolio Management, Sales, Solution Architects, Project Management, Managed Services, Operations, and strategic delivery partners to translate market-ready offerings into repeatable, scalable, and high-quality customer delivery.

Essential Duties and Responsibilities

Cybersecurity Delivery Leadership

• Owns delivery execution across the cybersecurity professional services portfolio, including Advisory and GRC, AI security and governance, data protection, exposure management, security operations, cyber resilience, and identity and zero trust services.
• Ensures engagements are executed in accordance with approved Statements of Work, delivery methodologies, customer expectations, and internal quality standards.
• Provides leadership oversight for complex or high-risk engagements and serve as an escalation point for delivery, customer, resource, scope, schedule, or quality concerns.
• Establishes consistent delivery practices, standards, templates, quality checkpoints, and lessons-learned processes across cybersecurity engagements.
• Ensures effective transition from sales and solution development into delivery, including scope validation, resource readiness, delivery assumptions, acceptance criteria, and customer kickoff preparation.
• Partners with project management resources to monitor engagement health, milestones, risks, issues, dependencies, change control, and customer communications.
• undefined
• Ensures findings, recommendations, configurations, architectures, and other deliverables are clear, actionable, technically sound, and appropriate for the customer environment.

Resource and Talent Leadership

• Builds and matures cybersecurity delivery capabilities through strategic hiring, technical enablement, certification planning, mentoring, and succession planning.
• Leads, coaches, and develops cybersecurity consultants, engineers, architects, and other professional services resources.
• Owns workforce planning for cybersecurity professional services, balancing demand, skills, geography, utilization, customer needs, and employee development.
• Assigns the right resources to engagements based on technical capability, experience, availability, and engagement risk.
• Defines role expectations, technical skill requirements, certification priorities, and development roadmaps in partnership with Cybersecurity Practice leadership.
• Owns recruiting, interviewing, onboarding, performance management, succession planning, and retention of cybersecurity delivery talent.
• Builds a culture of accountability, knowledge sharing, continuous learning, customer focus, and cross-team collaboration.
• Develops an intentional sourcing model that determines when work should be delivered with internal resources, strategic partners, or subcontractors, while protecting quality, customer experi