Jr Jira Administrator

Jr. Jira Administrator

Reporting to: Technical Program Manager, IT Operations

Location: Gilbert, AZ

Department: IT Operations

Employment Type: Full-Time

FLSA Status: Exempt

Compensation Range: $70,000 to $80,000

The Jr. Jira Administrator is the hands-on builder of the Atlassian Cloud platform, responsible for translating defined requirements into working configurations across Jira, Jira Service Management, Jira Assets, and Confluence. This role is focused on implementation and build rather than roadmap ownership; platform strategy, intake prioritization, and process design are set by the Technical Program Manager, IT Operations, who this position reports to and receives scoped work from. The Jr. Jira Administrator configures projects, workflows, service desks, object schemas, and automation to established governance standards, tests changes before release, documents what is built, and escalates requests that are ambiguous or that conflict with platform standards. For Jira Service Management, the role builds business (non-IT) service desks directly and supports the ITSM Platform Administrator on IT service desk configuration to that role's standards.

Responsibilities

Jira Software Configuration

· Build and maintain Jira projects, workflows, screens, issue types, and custom fields to defined requirements.

· Configure permission schemes, notification schemes, and issue security in line with established governance standards.

· Create and maintain boards, filters, dashboards, and JQL-based reporting for teams across the organization.

· Build and maintain Jira Automation rules that reduce manual effort and enforce process consistency.

Jira Service Management and Assets

· Configure request types, portals, queues, forms, and approval flows for business (non-IT) service desks, and for IT service desks to ITSM Platform Administrator standards.

· Set up and maintain SLA definitions, calendars, and escalation rules.

· Build and maintain Assets object schemas, object types, and attributes, and connect object data to request forms and tickets.

· Build and run Assets data imports and validation checks; record accuracy is owned by IT Asset Management.

Confluence Administration

· Build and maintain Confluence spaces, page trees, templates, and permissions.

· Configure Jira and Confluence integrations, including report, roadmap, and issue macros.

· Maintain knowledge base content structures that support Jira Service Management request deflection.

Platform Support and User Administration

· Triage inbound Atlassian requests, resolve day-to-day configuration and access items, and escalate complex or out-of-scope items to the Technical Program Manager.

· Manage Atlassian group membership and project permission mapping. User accounts are provisioned from Entra ID through SSO and SCIM, owned by the IAM Engineer.

· Install and configure marketplace apps approved through the platform's app review process (security review by IAM; licensing review by ITAM and IT Cost Controls), and assist with license and seat reconciliation.

· Support platform testing during migrations, upgrades, and app changes.

· Support the migration from FreshService to Jira Service Management, including configuration rebuild, data validation, and cutover testing.

· Execute Atlassian configuration and data moves for acquired companies under Technical Program Manager program plans and the M&A integration playbook.

Documentation and Change Control

· Test all configuration changes in a sandbox or non-production project before promoting to production.

· Document configurations, runbooks, and standard operating procedures in Confluence so work is maintainable by others.

· Follow IT change control processes for platform changes, including change records and release notes.

· Operate with product-level admin rights; organization admin access only through approved elevation.

· Flag configuration requests that create instance sprawl, technical debt, or governance exceptions.

Individual Characteristics

· Detail-oriented and methodical; tests before shipping and does not guess at underspecified requirements.

· Curious and self-directed learner who is motivated to go deep on platform tooling.

· Clear written communicator who can document a configuration so the next person can maintain it.

· Service-minded and responsive to internal customers across technical and non-technical teams.

· Accountable for assigned work and comfortable asking questions and raising blockers early.

Experience

· Associate or bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience.

· 1 to 3 years of hands-on experience administering or configuring Jira, preferably Atlassian Cloud.

· Working knowledge of Jira core building blocks including workflows, schemes, custom fields, and how they interact across projects.

· Ability to write JQL for filters, boards, and dashboards.

· Exposure to building Jira Automation rules.

· Exposure to Confluence as an administrator rather than only as an end user.

Preferred Qualifications

· Atlassian certification such as ACP-120 Jira Administration for Cloud.

· Hands-on experience with Jira Service Management, including request types, queues, and SLAs.

· Experience with Jira Assets, including object schemas and Assets-backed custom fields.

· Familiarity with marketplace apps such as ScriptRunner, Jira Misc Workflow Extensions, or EazyBI.

· Experience supporting an Atlassian cloud migration or instance consolidation.

· Basic scripting or REST API experience for bulk operations and data cleanup.

· Familiarity with Entra ID SSO and SCIM provisioning for SaaS applications.

· Exposure to agile delivery environments and to ITIL service management practices.

Work Environment

This role supports a hybrid IT environment serving corporate offices and field-based operations across Loenbro's regions. Platform changes are scheduled within approved maintenance windows, and occasional after-hours availability is required for releases, migrations, and incident support. The role works with distributed stakeholders and configures services used by both desk-based staff and frontline field workers.

This role requires compliance with all applicable safety regulations, personal protective equipment (PPE) requirements, and Loenbro's Environmental Health and Safety (EH&S) policies.

Benefits

Loenbro offers a competitive salary, comprehensive benefits package, and rewards to those who join our team:

· Medical, dental, and vision insurance

· 401(k) retirement plan with company match

· Paid time off (PTO)

· Life and disability insurance

· Professional development and training opportunities

· Employee assistance program (EAP)

Benefits eligibility may vary based on employment classification and hours worked.

Guided by Core Values (LEAD), grounded in grit and a commitment to excellence, Loenbro betters our families, customers, and local communities. If you’re ready to be part of a company that LEADS by:

· Living with Integrity

· Exceeding Expectations

· Acting with Urgency

· Delivering Excellence

Colorado Pay Range

$70,000 - $80,000 USD