JOB SUMMARY
The Task Force General Manager is responsible for traveling to various hotel locations, as assigned, to assist in the overall operation of the hotel.
ESSENTIAL JOB FUNCTIONS
- Actively supervises department heads.
- Responsible for department payroll administration.
- Conducts all department head performance appraisals where applicable.
- Participates in departmental expense and labor budgeting preparation.
- Schedules Team Members within budget guidelines to ensure adequate staff levels to maintain service expectations.
- Develops department attitude of attentiveness and anticipation of guest needs.
- Ensures guest special requests are fulfilled promptly and Team Members take ownership of issues.
- Ensures proper delivery of all guest services, including but not limited to social hour, breakfast service, dry-cleaning, mail delivery, shuttle, grocery shopping, Business Center, wireless internet, etc.
- Resolves guest complaints with Guest Relations concerning the hotel, or guest billing and chargeback inquiries.
- Processes and reconciles daily cash deposits.
- Monitors posting of guest charges to minimize lost revenue.
- Ensures Front Desk Team Members perform bucket checks each shift and monitor rate variances.
- Coordinates reservations and efficient group registration with the Sales Department.
- Monitors suite availability and develops the hotel's yield management system with Sales to maximize suite revenue.
- Ensures an effective cash control system is in place and that all credit card and check cashing policies are followed.
- Maintains efficient operations and inventory controls for the hotel Market (i.e., gift shop).
- Responsible for the administration of key control procedures.
- Maintains a professional appearance in accordance with Company standards; wears the appropriate uniform or attire.
- Maintains open and effective communication with team members and management.
- Attends and participates in team meetings.
- Adheres to established safety and emergency procedures and protocols, this includes Company, federal, and state specific regulations and guidelines.
- Completes all required Company training/compliance courses as assigned.
- Adheres to Company standards and maintains compliance with all policies and procedures.
- Performs other related duties and responsibilities as assigned.
EDUCATION
- Bachelor's degree from an accredited university or equivalent in related field.
EXPERIENCE
- A minimum four (4) years of experience in the hotel management field required.
- A minimum four (4) years of supervisory experience in the hotel management field required.
- Hilton or Marriott brand experience.
SUPERVISORY RESPONSIBILITIES
Spends the majority of the time (50% or more) achieving organization objectives, often through the coordinated achievements of subordinate staff. A portion of the time may be spent performing individual tasks related to those performed by direct reports, but primary duties are supervisory or organizational-goal related. Analyzes and resolves problems, determines work techniques, monitors for regulatory compliance, maintains production, interprets and creates policies, and demonstrates solid subject matter knowledge. Establishes departmental goals and objectives, functions with independence, and makes decisions on matters of significant importance. Manages human, financial, and/or physical resources; proactively assesses risk to establish systems and procedures to protect organizational assets. Exercises judgment within defined procedures and policies to determine appropriate action. Develops systems to ensure subordinates adhere to policies and procedures in compliance with organizational goals and objectives.
Oversees and coordinates the department's activities, with a focus on supervisory and organizational goals. While a portion of the time may involve performing tasks similar to those of direct reports, the primary responsibilities are related to management and coordination. Analyzes and resolves issues, establishes work methods, ensures regulatory compliance, and maintains productivity. Uses judgment within established procedures and policies to make appropriate decisions and take necessary actions.
Specific supervisory duties include, but are not limited to the following:
- Establishes objectives and goals for the team.
- Assigns, monitors, and reviews work; evaluates direct report's performance.
- Recruits and interviews.
- Orientates and trains.
- Investigates and resolves concerns and complaints.
- Approves time records and time off requests; submits payroll.
SKILLS & ABILITIES
This position requires the capability to understand and follow both oral and written directions, as well as, knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.
- Computer proficiency in Google platforms, Gmail, Google Sheets, etc.
- Excellent customer service skills.
- Proficient in time management; the ability to organize and manage multiple priorities.
- Ability to take initiative and effectively adapt to changes.
- Recognizes an emergency situation and takes appropriate action.
- Able to establish and maintain a cooperative working relation.
- Ability to interpret and create spreadsheets.
- Able to use sound judgment; work independently, with minimal supervision.
- Strong analytical and problem-solving skills.
- Competent in public speaking.
- Performs well with frequent interruptions and/or distractions.
- Intermediate math skills.
- Cash handling skills (the ability to count currency, make and count back change).
- Ability to adjust effectively to evolving work environments and shifting customer (internal/external) requirements.
- Able to maintain a positive and professional working environment.
- Fosters a culture of excellence.
- Able to work effectively in a culturally diverse environment and support diversity and inclusion within the organization.
TRAVEL REQUIREMENTS
PHYSICAL DEMANDS
- Reaching: Extending hand(s) and arm(s) in any direction.
- Standing: Particularly for sustained periods of time.
- Walking: Moving about on foot to accomplish tasks. Specifically, for long distances or moving from one work site to another often.
- Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward, or outward.
- Pulling: Using upper extremities to exert force in order to draw, haul, or tug objects in a sustained motion.
- Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. Specifically, if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
- Grasping: Applying pressure to an object with the fingers and palm.
- Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
- Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
- Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
- Hands to Fingers: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
- Repetitive Motion: Substantial movements (motions) of the wrists, hands, and/or fingers.
- Close Vision: Clear vision at 20 inches or less. Required to perform an activity such as preparing and analyzing data, transcribing, viewing a computer terminal, extensive reading or visual inspections.
- Distance Vision: Clear vision at 20 feet or more. Required to perform an activity where the seeing job is arm's reach or beyond.
- Color Vision: Ability to identify and distinguish colors.
- Peripheral Vision: Ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point.
- Depth Perception: Ability to judge distances and spatial relationships (three-dimensional).
- Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a minor amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
DISCLAIMER
This job description provides a general overview of the work performed, including the typical responsibilities and level of duties associated with this position. It should not be construed as an exhaustive list of tasks or obligations for any individual team member. This description does not alter the employment relationship between the Company and its team members.
The Essential Job Functions, Physical Requirements, and Work Environment characteristics outlined are intended to reflect the requirements needed to perform the essential functions of this role effectively. Management retains the authority to modify, adjust, or revoke job duties and responsibilities as needed, and to make reasonable accommodations to enable qualified team members to fulfill the essential functions of their roles.
The Company is an Equal Employment Opportunity (EEO) employer and is committed to providing a work environment free from discrimination and harassment. All employment decisions are made based on merit, qualifications, and business needs without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected status/characteristic in accordance with applicable federal, state, and local laws.
