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QB
Training & Development Specialist
QUINAULT BEACH RESORT AND CASINO
Ocean Shores, WA
- $56,585 to $72,145.5 USD / year
The Training and Development Specialist provides training and facilitative processes to ensure that all team members have the necessary skills to successfully perform their jobs and to…
Added just now
Security Professional
Aerospace
Clearwater, FL
The Security Professional is a critical member of Honeywell Aerospace Government Security Compliance (GSC), ensures compliance with the National Industrial Security Program (NISP)…
Added just now
Security Professional
Aerospace
Clearwater, FL
The Security Professional is a critical member of Honeywell Aerospace Government Security Compliance (GSC), ensures compliance with the National Industrial Security Program (NISP)…
Added just now
SM
Deputy Director, Office of Civil Rights
San Mateo County Transit District
Millbrae, CA
- $83.65 to $117.11 USD / hour
Oversee the development and administration of EEO, DBE, Labor Compliance, and Title VI Programs.
Added 1 min ago
CC
General Manager
Community Choice Financial Family of Brands
Grenada, MS
- $19.25 USD / hour
While you’re pouring into your team’s development, we invest in your growth through hands-on coaching, executive exposure, and development programs. Your drive for results and passion for…
Added 1 min ago
MA
2027 Summer Internship Program - Sales Operations
Marsh Agency LLC
United States
- $18.85 USD / hour
You love to learn. You’re earnest about improving and pursuing professional development.
Added 1 min ago
MA
2027 Summer Internship Program: Sales
Marsh Agency LLC
United States
- $18.85 USD / hour
You love to learn. You’re earnest about improving and pursuing professional development.
Added 1 min ago
MA
2027 Summer Internship Program - Crop Risk Management
Marsh Agency LLC
United States
- $18.85 USD / hour
You love to learn. You’re earnest about improving and pursuing professional development.
Added 1 min ago
MA
2027 Summer Internship Program - Crop Risk Management
Marsh Agency LLC
United States
- $18.85 USD / hour
You love to learn. You’re earnest about improving and pursuing professional development.
Added 1 min ago
MA
2027 Summer Internship - Agribusiness Specialty Practice
Marsh Agency LLC
United States
- $18.85 USD / hour
You love to learn. You’re earnest about improving and pursuing professional development.
Added 1 min ago
MA
2027 Summer Internship Program: Construction/Surety Specialty Practice
Marsh Agency LLC
United States
- $18.85 USD / hour
You love to learn. You’re earnest about improving and pursuing professional development.
Added 1 min ago
Project Director (Multi-Specialty)
Allucent
Remote, United States
Departmental Study/Training Budget for furthering professional development
Added 1 min ago
AL
Associate Controls Engineer
Automated Logic Contracting Sv
Orlando, FL
- $53,000 to $106,000 USD / year
● Professional Development: Training programs, certifications, and continuing education in BAS technologies and leadership.
Added 1 min ago
CA
Educational Consultant (ELA or Reading) – Per Diem – Columbus, OH
Curriculum Associates, LLC
Remote, United States
- $30 to $65.63 USD / hour
…community! Curriculum Associates is seeking a temporary, part-time Professional Learning Educational Consultant (ELA or Reading) with a background in teaching ELA or Reading, coaching…
Added 1 min ago
Loan Sales Specialist
OneMain General Services Corporation
Breckenridge, MN
…dedication directly influence success. This role provides rewarding professional development and advancement opportunities in a dynamic and supportive environment. Loan Sales Specialists…
Added 1 min ago
Loan Sales Specialist
OneMain General Services Corporation
Maple Heights, OH
…dedication directly influence success. This role provides rewarding professional development and advancement opportunities in a dynamic and supportive environment. Loan Sales Specialists…
Added 3 mins ago
Program Director
Childrens Rescue Fund
Bronx, NY
Collaborates with Administrative Manager and/or Director of Administration in the development of annual operating budgets, reviews monthly expense reports, and ensures program expenditures…
Added 3 mins ago
A
Quality Control Manager
Actalent
Columbus, OH
- $60 to $75 USD / hour
Job Title: Mission Critical Quality Control Manager (GSA PER DIEM, PAID TRIPS HOME, 10-4 SCHEDULE)Job DescriptionThe Quality Control Manager leads and implements comprehensive project…
Added 3 mins ago
A
Quality Control Manager
Actalent
Lubbock, TX
- $60 to $75 USD / hour
Job Title: Mission Critical Quality Control Manager (GSA PER DIEM, PAID TRIPS HOME, 10-4 SCHEDULE)Job DescriptionThe Quality Control Manager leads and implements comprehensive project…
Added 3 mins ago
Safety Engineer
Actalent
South Sioux City, NE
We are seeking an experienced Environmental, Health, Safety & Security (EHS&S) Manager to lead safety, environmental, and security initiatives at a highly automated manufacturing facility.…
Added 3 mins ago
A
Quality Control Manager
Actalent
Oklahoma City, OK
- $60 to $75 USD / hour
Job Title: Mission Critical Quality Control Manager (GSA PER DIEM, PAID TRIPS HOME, 10-4 SCHEDULE)Job DescriptionThe Quality Control Manager leads and implements comprehensive project…
Added 5 mins ago
Special Education RISE Teacher - IDEA Converse Academy (Immediate Opening)
IDEA Public Schools
Converse, TX
Tuition Reimbursement: Staff members may apply for up to 50% of tuition paid toward a qualifying degree program, up to $5,250 maximum per year subject to manager discretion and budget…
Added 6 mins ago
CO
Finance Director (49973)
City of Covington
Covington, KY
- $140,000 to $160,000 USD / year
Chief financial advisor: Advises the City Manager, Board of Commissioners, and department directors on the fiscal impact of policy, operational, economic development, and labor decisions.
Added 6 mins ago
Heavy Equipment Technician Apprentice-Paid Training
ALLIED WASTE SERVICES OF FORT WORTH, LLC
So Plainfield, NJ
…existing technical competencies and may advance through the program at a different pace. As such, individuals who demonstrate accelerated development and achieve the required milestones can…
Added 6 mins ago
Hospice Patient Care RN Manager
Gentiva Hospice
Tulsa, OK
We are seeking a dedicated Patient Care Manager to join our hospice team. Reporting directly to the Executive Director or Administrator, you will oversee patient care activities to ensure…

LocusView Solutions Incorporated

Customer Success Manager

Chicago, IL, United States

$96,000 to $180,000 USD / year

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Job details

Pay: $96,000 to $180,000 USD / year
Experience: 5+ years of experience supporting large enterprise customers in Customer Success, Account Management, or a related customer-facing role.
Posting language: English
Posted: Oct 30, 2026

Original job description

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.

Reporting to the Director of Customer Success, the Customer Success Manager (CSM) nurtures, guides, and grows relationships across a portfolio of utility customers and their contractor networks. In this role, you will bring innovative Utilities & Energy technology solutions to life for customers, ensuring they feel supported, heard, and equipped to achieve meaningful business outcomes. As a trusted, customer-centric partner throughout the customer journey, you will help customers realize and exceed the value drivers and KPIs established across their lifecycle. You will collaborate across teams and model an authentic, accountable, agile, collaborative, and innovative approach focused on long-term customer success and shared impact.

Duties & Responsibilities

Manage and grow a portfolio of enterprise utility customers by building trusted, long-term partnerships that support adoption, renewals, measurable value realization, and sustainable growth.
Navigate complex, matrixed organizations to identify key stakeholders, understand business priorities, and build collaborative relationships that deepen customer engagement and commitment.
Co-create Success & Engagement Plans aligned to each customer’s goals, priorities, constraints, and agreed-upon measures of success.
Lead customer engagements, including Quarterly Business Reviews, best-practice workshops, executive briefings, and regular check-ins, creating opportunities for open dialogue, feedback, and collaborative problem-solving.
Proactively identify and address risks to adoption, renewals, relationships, and customer outcomes with an accountable, agile, and solutions-oriented approach, engaging the right internal partners early.
Serve as a trusted primary point of contact and escalation path for customers, providing timely, transparent communication and driving issues toward effective resolution.
Monitor customer health and value realization through product usage, satisfaction metrics, feedback, and NPS results, translating insights into clear and actionable next steps.
Provide regular account updates to internal stakeholders, creating transparency, alignment, and shared accountability across cross-functional teams.
Champion the voice of the customer across Development, Product Management, Professional Services, Sales, Marketing, and Support to strengthen a collaborative, customer-centric, and innovative culture.
Lead remote and in-person customer meetings to understand evolving business requirements and identify opportunities to expand value, adoption, and growth.
Contribute to onboarding, education, and enablement materials that help customers and internal teams confidently adopt and maximize the value of our solutions.
Model our values by being customer-centric, authentic, accountable, agile, collaborative, and innovative in how you build relationships, solve problems, and deliver results.

Required Skills & Experience

5+ years of experience supporting large enterprise customers in Customer Success, Account Management, or a related customer-facing role.
Strong understanding of SaaS and Customer Success practices, including lifecycle management, adoption, renewals, customer health, and value realization.
Proven experience partnering with executive-level stakeholders and guiding complex initiatives with clarity, authenticity, and accountability.
Strategic and analytical problem-solver who can evaluate multiple perspectives, adapt to changing priorities, and translate insights into action.
Excellent communication and interpersonal skills, with demonstrated ability to listen, build trust, and adapt communication for diverse internal and external audiences.
Experience working in the Utilities, Energy, infrastructure, or a related industry, with an understanding of complex customer environments.
Ability to work independently and collaboratively across functions, share information openly, seek input, and take accountability for outcomes.
Genuine curiosity, integrity, and a customer-centric mindset, with a demonstrated commitment to being authentic, accountable, agile, collaborative, and innovative.
Bachelor’s degree in a related field or equivalent experience.

Preferred Skills & Experience

Experience supporting customers in Utilities, Energy, or field operations, particularly within complex or regulated environments.
Familiarity with field operations technology, digital construction management, or data-driven operational workflows used by utilities and contractor networks.
Experience supporting global or highly matrixed organizations and coordinating effectively across functional areas and time zones.
Experience with technical platforms or products in a fast-paced technology environment, partnering collaboratively with Product and Engineering teams.
Demonstrated ability to influence without direct authority, build consensus, and bring stakeholders together to advance shared customer outcomes.

Physical Demands: This is a typical office job, with no special physical requirements or unusual work environment.

Benefits Info: This position also includes a competitive benefit package including; financial, social, health and wellbeing programs, paid vacation, 401k matching, employee stock purchase program, hybrid work schedule, and more!

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills and experience and may vary by location. The base salary is $96,000-180,000 annually. This position is eligible for our annual bonus program.

Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!

The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience.

Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email Accessibility@itron.com.

Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: www.itron.com

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More about this job

Skills

CSM
Problem solving
Communication skills
Sales
Interpersonal skills
Work independently
Circulate information
Construction management

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