Jobs in the United States

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Added 7 mins ago
B(
Field Service Engineer (Orlando, Melbourne, Jupiter FL)
BD (Becton, Dickinson and Company)
Pensacola, FL
- $28.2 to $45.1 USD / hour
Attend manager-approved seminars, training sessions, and development programs.
Added 8 mins ago
Clinical Associate
Abbott
Jacksonville, FL
Working under general direction, provides engineering, sales, educational and technical support in response to field inquiries from physicians, health care professionals, patients, and…
Added 8 mins ago
Senior Program Manager, Cybersecurity & Technology Risk
Citigroup
Jacksonville, FL
The Senior Program Manager, Cybersecurity & Technology Risk is a strategic program leadership role accountable for driving the planning, governance, execution, and delivery of Citi's…
Added 8 mins ago
M
Senior Product Marketing Manager - SMD
Microsoft
WA · CA · GA · NY · Redmond, WA · Mountain View, CA · Atlanta, GA · Redmond · Mountain View · Atlanta · New York
- $106,400 to $222,600 USD / year
In this role as the Senior Product Marketing Manager, you'll have a rare chance to shape how the SMB market understands AI. That means developing the positioning, messaging, and content…
Added 8 mins ago
M
Senior Technical Program Manager
Microsoft
WA · CA · OR · Redmond, WA · Mountain View, CA · Hillsboro, OR · Redmond · Mountain View · Hillsboro
- $119,800 to $261,000 USD / year
We are looking for a passionate, driven, and intellectually curious Technical Program Manager to join the New Technology Engineering (NTE) organization. NTE is responsible for leading the…
Added 11 mins ago
Transportation Licensed Engineer
GPAC
Brookings, SD
…sector clients. They are expanding their team and looking for a Senior Project Manager for their Transportation Department. What they have for…
Added 18 mins ago
M
Senior Product Marketing Manager
Microsoft
WA · CA · GA · NY · Redmond, WA · Mountain View, CA · Atlanta, GA · Redmond · Mountain View · Atlanta · New York
- $106,400 to $222,600 USD / year
We are seeking multiple passionate and innovative Senior Product Marketing Managers to join our dynamic team. In this role, you will help shape product strategy, positioning, and…
Added 18 mins ago
M
Principal Technical Program Manager
Microsoft
WA · Redmond, WA · Redmond
- $142,800 to $304,200 USD / year
1+ year(s) technical product/service/project, software development or software engineering experience
Added 29 mins ago
M
Senior Principal Technical Program Manager
Microsoft
WA · Redmond, WA · Redmond
- $165,600 to $331,200 USD / year
Cloud Infrastructure Automation and Optimization (CIAO) is the software team that delivers tools, automation, and AI to enable fast, predictable delivery of datacenter capacity, and safe,…
Added 30 mins ago
M
Principal Software Engineering Manager
Microsoft
WA · Redmond, WA · Redmond
- $142,800 to $304,200 USD / year
As a Principal Software Engineering Manager, you will identify systemic engineering challenges, establish technical and organizational direction, develop senior technical talent, and drive…
Added 34 mins ago
Staff Systems Engineer - AV Platform
General Motors
Jefferson City, MO
As a Senior Systems Engineer, you will be at the heart of this transformation-leading systems engineering efforts that ensure seamless integration of sensors and compute platforms. This…
Added 45 mins ago
O
Lead Software Engineer - City
OKC
OKLAHOMA CITY, OK · Oklahoma City, OK
- $39.52 to $60.39 USD / hour
The Lead Software Engineer is responsible for being a lead technical resource on a team of software engineers and developers and ensuring the successful delivery of high-quality software…
Added 53 mins ago
GE
Principal Technical Product Manager, Data & Platform
General Electric Company
United States
- $152,000 to $222,000 USD / year
…Defense & Systems (D&S) business, the Principal Technical Product Manager, Data & Platform owns the D&S Palantir Foundry environment and leads delivery across the technical teams that build…
Added 56 mins ago
GA
Principal Technical Product Manager, Data & Platform
GE Aerospace
Providence, RI
- $152,000 to $222,000 USD / year
…Defense & Systems (D&S) business, the Principal Technical Product Manager, Data & Platform owns the D&S Palantir Foundry environment and leads delivery across the technical teams that build…
Added 1 hour ago
M
Senior ALC Developer PART TIME
Maximus
Annapolis, MD
- Part-time
Compile and write documentation of program development and subsequent revisions, adding comments to software application code so others can understand the program.
Added 1 hour ago
Senior ALC Developer
Maximus
Annapolis, MD
Compile and write documentation of program development and subsequent revisions, adding comments to software application code so others can understand the program.
Added 1 hour ago
Senior ALC Developer
Maximus
Annapolis, MD
Compile and write documentation of program development and subsequent revisions, adding comments to software application code so others can understand the program.
Added 1 hour ago
ServiceNow Developer Senior – Electronic Health Records – Remote!
GD Information Technology, Inc.
Remote, United States
Agile Software Development, ServiceNow IT Service Management (ITSM), ServiceNow Platform, System Software DevelopmentCertifications:
Added 1 hour ago
Application Engineer II (PAS-X) - SDF
Novo Nordisk
Durham, NC
Coordinate & oversee software upgrades & releases to applicable systems
Added 1 hour ago
O
Senior Platform Software Engineer
Oracle
Nashville, TN
- $87,800 to $209,500 USD / year
As a Senior Software Engineer you will own software architecture and development of Oracle's GenAI Agent Platform. You should be both a rock solid coder and a distributed systems…
Added 2 hours ago
Senior Manager, Mainframe Infrastructure
Charles Schwab
Southlake, TX
The Senior Manager, Mainframe Infrastructure is first and foremost a people leader. This role leads a team of Mainframe Engineers and Infrastructure Specialists who support Schwab's…
Added 2 hours ago
Enterprise Architecture Manager, Senior Vice President
Citigroup
Irving, TX
Autonomous AI & Developer Platforms (Devin AI / AI Engineering): Architect and integrate autonomous software engineering agents and AI coding platforms (e.g., Devin AI , GitHub Copilot…
Added 2 hours ago
Automation and Controls Engineer
CDM Smith
Dallas, TX
…environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and…
Added 2 hours ago
Senior Technical Program Manager, CDN and Edge Security
Google
Addison, TX · Austin, TX
Share Senior Technical Program Manager, CDN and Edge Security
Added 2 hours ago
Transportation Licensed Engineer
GPAC
Lexington, KY
…sector clients. They are expanding their team and looking for a Senior Project Manager for their Transportation Department. What they have for…

Locus Robotics

Senior Customer Support Manager, Robotics

Wilmington, MA, United States

$100,000 to $200,000 USD / year

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Job details

Pay: $100,000 to $200,000 USD / year
Experience: 5+ years of experience leading technical support teams for integrated hardware and software solutions.
Posting language: English
Posted: Nov 5, 2026

Original job description

At Locus Robotics, we build AI-powered systems and intelligent robots that keep global supply chains running. Our platform combines advanced AI, real-time decision-making, and autonomous robotics to help leading companies improve efficiency, scale operations, and adapt to constant change.

Locus Robotics is a place to do meaningful work with real-world impact, where your ideas move quickly from concept to deployment. We invest in our people, encourage continuous learning, and give you the opportunity to grow your career while building technology that is used every day at global scale.

Step into a high-impact leadership role at the forefront of robotics. Lead the team delivering exceptional technical support to global Locus Robotics customers and help scale a world-class support organization. As Senior Customer Support Manager, Robotics, you’ll provide strategic and operational leadership for our Robotics Support Specialists (RSS) team, setting the direction, priorities, and standards for how we support our customers. You’ll build and develop a high-performing team, lead complex customer escalations and incident management, drive service quality and operational performance, and strengthen the processes and capabilities needed to scale. Working closely with customers and cross-functional leaders, you’ll play a key role in shaping the customer support strategy and experience as Locus continues to grow.

Location: This is a hybrid role based at our Corporate Headquarters in Wilmington, MA, with three days onsite per week. Candidates must be local to the area. Relocation assistance is not available.

Work Authorization: Open to candidates who are eligible to work in the United States. Locus does not sponsor new initial H-1B lottery filings.

Standard schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. ET, with flexibility to support critical incidents outside of regular business hours as needed.

Responsibilities

Lead, coach, and develop the RSS Team, establishing clear expectations, accountability, and development plans.
Own daily support operations and SLA performance, aligning team priorities and resources with customer needs.
Lead critical incident response and escalation management, driving cross-functional coordination, communication, timely resolution, and follow-through.
Set priorities for operational excellence, automation, and continuous improvement to strengthen service quality and scale support delivery.
Lead and contribute to cross-functional projects and key initiatives, driving execution against agreed priorities, timelines, and outcomes
Partner with Engineering, Customer Success Management, Field Services and other internal stakeholders to address recurring issues and improve the customer support experience.
Use support metrics to guide operational decisions, workforce planning, and capacity requirements
Establish case ownership and follow-up standards, lead Salesforce dashboard reviews. Maintain and develop troubleshooting and customer communication playbooks.

Qualifications

5+ years of experience leading technical support teams for integrated hardware and software solutions.
Proven experience leading high-priority customer escalations and major incident (P1) response, including cross-functional coordination, communication, and recovery.
Exceptional communication and leadership skills, with the ability to navigate complex technical challenges and drive positive customer outcomes.
Proven ability to develop team leads and technical specialists, set clear performance expectations, and drive performance improvement.
Flexibility to support a 24/7 operational environment as critical incidents and team handoffs require.
Excellent written and verbal English communication skills, with the ability to clearly explain technical concepts, issues, and tradeoffs to both technical and non-technical audiences.

The expected base salary range for this role is $100,000 - $200,000 annually, based on external market data, plus bonus and equity. Actual offers will depend on factors such as the candidate’s experience, education, training, key or critical skills, geographic location, and current market and business conditions

Additional Information

Locus Robotics is an equal opportunity employer.

Application Fraud Detection Notice: To help maintain a fair and secure hiring process, Locus Robotics may use AI-assisted and other automated tools to detect suspected fraud, misrepresentation, or misuse of the application process. Hiring decisions are not made solely by automated means unless otherwise disclosed where required by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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More about this job

Skills

Customer service
Robotics
Decision making
Technical support
RSS
Incident response
Communication skills
Process improvement
Salesforce
Troubleshooting
Leadership

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