Jobs in the United States

25+ jobs

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Added 4 mins ago
G
Structures Group Manager PE - Transportation Bridges
GPAC
Highlands Ranch, CO
- $145,000 to $175,000 USD / year
- Advanced structural analysis and design software skills
Added 4 mins ago
G
Structures Group Manager PE - Transportation Bridges
GPAC
Englewood, CO
- $145,000 to $175,000 USD / year
- Advanced structural analysis and design software skills
Added 4 mins ago
G
Structures Group Manager PE - Transportation Bridges
GPAC
Denver, CO
- $145,000 to $175,000 USD / year
- Advanced structural analysis and design software skills
Added 5 mins ago
EC
Associate Manufacturing Engineer
Eaton Corporation
Jonesville, SC
- $59,000 to $86,000 USD / year
Leads the research and development of new processes to meet or exceed the requirements of current/new products.
Added 5 mins ago
Kiewit Nuclear Solutions-EPC Project Engineer-TN,SC, & ID
Kiewit
Aiken, SC
…will be the main conduit of information between the project manager and the team for technical, cost, schedule information. Do you have strong leadership skills? You will have the…
Added 5 mins ago
GA
Principal Technical Product Manager, Data & Platform
GE Aerospace
Greenville, SC
- $152,000 to $222,000 USD / year
…Defense & Systems (D&S) business, the Principal Technical Product Manager, Data & Platform owns the D&S Palantir Foundry environment and leads delivery across the technical teams that build…
Added 5 mins ago
C
Program Manager, RES (Risk Engineering Solutions)
CBRE
Columbia, SC
- $105,000 to $125,000 USD / year
Autonomously manage and facilitate weeklyalignment meetings on RES program-specific updates with product/software development,finance, engineering, preconstruction, procurement, and…
Added 5 mins ago
EI
Editorial Project Manager
EBSCO Information Services
Columbia, SC
- $49,605 to $70,865 USD / year
Assist in the content development process, helping project managers in different areas, such as microlessons, practice tests, videos, etc.
Added 5 mins ago
M
Senior ALC Developer PART TIME
Maximus
Columbia, SC
- Part-time
Compile and write documentation of program development and subsequent revisions, adding comments to software application code so others can understand the program.
Added 5 mins ago
Senior ALC Developer
Maximus
Columbia, SC
Compile and write documentation of program development and subsequent revisions, adding comments to software application code so others can understand the program.
Added 5 mins ago
Marketing Operations Specialist
Cognex Corporation
Natick, MA
…advanced optics, image sensors and artificial intelligence software Cognex vision and ID systems capture an image then analyze it to make sense of what's being seen.We are deeply committed…
Added 5 mins ago
C
Program Manager, RES (Risk Engineering Solutions)
CBRE
Columbia, SC
- $105,000 to $125,000 USD / year
Autonomously manage and facilitate weeklyalignment meetings on RES program-specific updates with product/software development,finance, engineering, preconstruction, procurement, and…
Added 5 mins ago
Senior ALC Developer
Maximus
Columbia, SC
Compile and write documentation of program development and subsequent revisions, adding comments to software application code so others can understand the program.
Added 5 mins ago
EG
Program Manager
Eliassen Group
Columbia, SC
- $75 to $80 USD / hour
Our client seeks a Program Management leader to drive delivery of software that provides business value. The role will supervise and mentor Technical Program Managers and Scrum Masters,…
Added 7 mins ago
SYSTEMS ENGINEER
City of New York
Brooklyn, NY
…support for NYC Emergency Management staff, including hardware, software, and licensing. The unit also maintains the technology and computer systems of the entire agency and all its…
Added 9 mins ago
Sr. Computational Scientist/Engr.
Triton Systems, Inc.
Chelmsford, MA
We are seeking a Senior Computational Scientist / Engineer to provide technical leadership on research and development efforts within our Applied Computational Engineering group. This role…
Added 10 mins ago
G
Chief Loan Officer
GPAC
Overland Park, KS
- $130,000 to $150,000 USD / year
…candidates looking to showcase their 12-25 years of Business Development and Loans experience, as well as 5-12 years of people management, regulatory compliance…
Added 11 mins ago
G
Go-getter in F2F sales? Want to help the farmer?
GPAC
Borger, TX
- $85,000 to $120,000 USD / year
- Guide customers through onboarding and utilizing proprietary software and portals to enhance their experience.
Added 15 mins ago
Kiewit Nuclear Solutions-EPC Project Engineer-TN,SC, & ID
Kiewit
Idaho Falls, ID
…will be the main conduit of information between the project manager and the team for technical, cost, schedule information. Do you have strong leadership skills? You will have the…
Added 15 mins ago
User Acceptance Testing Program Manager - WEL
Idaho Division of Human Resources
Boise, ID
…executing, documenting, and tracking test plans and outcomes in the software development…
Added 15 mins ago
IT Software Engineer III
Idaho Division of Human Resources
Boise, ID
Data architecture, software architecture, common software design patterns, development and testing practices
Added 15 mins ago
EI
Editorial Project Manager
EBSCO Information Services
Boise, ID
- $49,605 to $70,865 USD / year
Assist in the content development process, helping project managers in different areas, such as microlessons, practice tests, videos, etc.
Added 15 mins ago
GA
Principal Technical Product Manager, Data & Platform
GE Aerospace
Boise, ID
- $152,000 to $222,000 USD / year
…Defense & Systems (D&S) business, the Principal Technical Product Manager, Data & Platform owns the D&S Palantir Foundry environment and leads delivery across the technical teams that build…
Added 15 mins ago
C
Program Manager, RES (Risk Engineering Solutions)
CBRE
Boise, ID
- $105,000 to $125,000 USD / year
Autonomously manage and facilitate weeklyalignment meetings on RES program-specific updates with product/software development,finance, engineering, preconstruction, procurement, and…
Added 15 mins ago
M
Senior ALC Developer PART TIME
Maximus
Boise, ID
- Part-time
Compile and write documentation of program development and subsequent revisions, adding comments to software application code so others can understand the program.

Locus Robotics

Senior Customer Support Manager, Robotics

Wilmington, MA, United States

$100,000 to $200,000 USD / year

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Job details

Pay: $100,000 to $200,000 USD / year
Experience: 5+ years of experience leading technical support teams for integrated hardware and software solutions.
Posting language: English
Posted: Nov 5, 2026

Original job description

At Locus Robotics, we build AI-powered systems and intelligent robots that keep global supply chains running. Our platform combines advanced AI, real-time decision-making, and autonomous robotics to help leading companies improve efficiency, scale operations, and adapt to constant change.

Locus Robotics is a place to do meaningful work with real-world impact, where your ideas move quickly from concept to deployment. We invest in our people, encourage continuous learning, and give you the opportunity to grow your career while building technology that is used every day at global scale.

Step into a high-impact leadership role at the forefront of robotics. Lead the team delivering exceptional technical support to global Locus Robotics customers and help scale a world-class support organization. As Senior Customer Support Manager, Robotics, you’ll provide strategic and operational leadership for our Robotics Support Specialists (RSS) team, setting the direction, priorities, and standards for how we support our customers. You’ll build and develop a high-performing team, lead complex customer escalations and incident management, drive service quality and operational performance, and strengthen the processes and capabilities needed to scale. Working closely with customers and cross-functional leaders, you’ll play a key role in shaping the customer support strategy and experience as Locus continues to grow.

Location: This is a hybrid role based at our Corporate Headquarters in Wilmington, MA, with three days onsite per week. Candidates must be local to the area. Relocation assistance is not available.

Work Authorization: Open to candidates who are eligible to work in the United States. Locus does not sponsor new initial H-1B lottery filings.

Standard schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. ET, with flexibility to support critical incidents outside of regular business hours as needed.

Responsibilities

Lead, coach, and develop the RSS Team, establishing clear expectations, accountability, and development plans.
Own daily support operations and SLA performance, aligning team priorities and resources with customer needs.
Lead critical incident response and escalation management, driving cross-functional coordination, communication, timely resolution, and follow-through.
Set priorities for operational excellence, automation, and continuous improvement to strengthen service quality and scale support delivery.
Lead and contribute to cross-functional projects and key initiatives, driving execution against agreed priorities, timelines, and outcomes
Partner with Engineering, Customer Success Management, Field Services and other internal stakeholders to address recurring issues and improve the customer support experience.
Use support metrics to guide operational decisions, workforce planning, and capacity requirements
Establish case ownership and follow-up standards, lead Salesforce dashboard reviews. Maintain and develop troubleshooting and customer communication playbooks.

Qualifications

5+ years of experience leading technical support teams for integrated hardware and software solutions.
Proven experience leading high-priority customer escalations and major incident (P1) response, including cross-functional coordination, communication, and recovery.
Exceptional communication and leadership skills, with the ability to navigate complex technical challenges and drive positive customer outcomes.
Proven ability to develop team leads and technical specialists, set clear performance expectations, and drive performance improvement.
Flexibility to support a 24/7 operational environment as critical incidents and team handoffs require.
Excellent written and verbal English communication skills, with the ability to clearly explain technical concepts, issues, and tradeoffs to both technical and non-technical audiences.

The expected base salary range for this role is $100,000 - $200,000 annually, based on external market data, plus bonus and equity. Actual offers will depend on factors such as the candidate’s experience, education, training, key or critical skills, geographic location, and current market and business conditions

Additional Information

Locus Robotics is an equal opportunity employer.

Application Fraud Detection Notice: To help maintain a fair and secure hiring process, Locus Robotics may use AI-assisted and other automated tools to detect suspected fraud, misrepresentation, or misuse of the application process. Hiring decisions are not made solely by automated means unless otherwise disclosed where required by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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More about this job

Skills

Customer service
Robotics
Decision making
Technical support
RSS
Incident response
Communication skills
Process improvement
Salesforce
Troubleshooting
Leadership

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