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Client Operations Supervisor
Barry's
Scottsdale, AZ
- $22 USD / hour
…execution of daily operations. You will support the Senior/General Manager and Assistant General Manager with key marketing initiatives, team development, upholding brand standards and…
Added just now
Scientific Project Manager
Altasciences Company Inc
Remote, United States
…its employees in Quebec. Although as part of its francization program has taken all reasonable steps to avoid imposing the above-mentioned requirement. Fluency in English is an essential…
Added just now
Cable Installation Technician Senior
Professional Solutions Delivered, LLC
Kittery, ME
…provider for government and commercial customers in the areas of Program Management, Logistics, Organizational Change Management, Communications, Training, and Information Technology (IT)…
Added 1 min ago
PB
Personal Banker I (Full Time) - Gun Barrel
PROSPERITY BANK
Gun Barrel City, TX
- Full-time
Assumes responsibility for the effective and professional performance of financial service functions.
Added 1 min ago
CDL B Driver
WM
Charlotte, NC
Provide the highest level of customer service to assigned accounts on a daily basis, communicating any issues to Transportation Manager/Supervisor or Dispatcher for resolution. This…
Added 1 min ago
General Manager-203100
ESA Management, LLC
Westborough, MA
Responsible for the overall success of the hotel, ensuring guest satisfaction targets and managing the overall customer experience. This role includes achieving positive associate…
Added 2 mins ago
EH
HVAC Dispatcher (Hybrid/Remote Position)
Edelman Heating, Cooling, Plumbing, Electric & Solar
Fairbury, IL
- $25 to $32 USD / hour
…our HVAC dispatcher is the hub of the department. You’ll keep service and maintenance calls moving across 5 locations, get the right tech to the right home, and make sure every customer…
Added 2 mins ago
Program Manager
Dynanet Corporation
Washington, DC
The Program Manager serves as the primary liaison to our Customer's Tech team and is responsible for the supervision and management of all contractor personnel supporting the Tech…
Added 2 mins ago
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Apartment Service Technician
Morguard
New Orleans, LA
- $22 to $23 USD / hour
The Service Technician provides Plus-One Customer Service to residents of the community. They respond promptly and professionally to all resident service requests, focus on attention to…
Added 2 mins ago
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Apartment Service Technician
Morguard
New Orleans, LA
- $22 to $23 USD / hour
The Service Technician provides Plus-One Customer Service to residents of the community. They respond promptly and professionally to all resident service requests, focus on attention to…
Added 2 mins ago
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Apartment Service Technician
Morguard
Pensacola, FL
- $20 to $23 USD / hour
The Service Technician provides Plus-One Customer Service to residents of the community. They respond promptly and professionally to all resident service requests, focus on attention to…
Added 2 mins ago
MI
Full-time Nabisco Merchandiser/Order Writer
Mondelez International
Moore, OK · Norman, OK
- $16 to $19 USD / hour
- Full-time
Follow the daily schedule set by the merchandising manager to ensure the most efficient in-store service.
Added 2 mins ago
Specialty Representative/Senior Specialty Representative - Bone Health -Tulsa, OK (East)
Amgen
Tulsa, OK
…Representative/Senior Specialty Representative acts as the primary customer contact and is responsible for implementing marketing strategy and promoting Amgen products as led by the…
Added 2 mins ago
Luxury Bridal Manager - Jared Jewelers - Southern Trails Shopping Center
Signet Jewelers
Tulsa, OK
The Luxury Bridal Manager is the category owner and experience leader for all Bridal merchandise. This role is responsible for ensuring every customer receives a confident, emotional, and…
Added 2 mins ago
Nurse Technician - Radiology
Saint Francis Health System
Tulsa, OK
…hospital personnel. Highly motivated in providing excellent customer service to all customers. Supports unit/hospital goals through P.I. and educational activities. Modifies behavior or…
Added 2 mins ago
Material Transporter
Saint Francis Health System
Tulsa, OK
…items. Issues and receives materials. Supports transportation service. Performs preventive maintenance on vehicles. Performs related responsibilities as required or directed. Supports the…
Added 2 mins ago
Radiology Technologist I
Saint Francis Health System
Tulsa, OK
…techniques, and protocols. The ability to demonstrate excellent customer service and communication skills. Ability to work as a team and collaborate with co-workers as well as…
Added 2 mins ago
Member Services Representative, AACU Branch Operations
American Airlines
Tulsa, OK
Must have cash handling, sales, or a combination of customer service and financial institution experience within the last twelve months
Added 2 mins ago
Key Account Manager
American Electric Power
Tulsa, OK
…an Economic and Business Development focus and approach to Customer Experience. Responsible for proactively managing and be ultimately responsible for the development and successful…
Added 2 mins ago
Radiology Technologist I (Prem Wknd)
Saint Francis Health System
Tulsa, OK
…techniques, and protocols. The ability to demonstrate excellent customer service and communication skills. Ability to work as a team and collaborate with co-workers as well as…
Added 2 mins ago
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Accounting Manager
BST Gallagher Flynn
South Burlington, VT
- $85,000 to $115,500 USD / year
We offer a flexible work schedule, an excellent benefits program, professional education opportunities, competitive compensation, and most importantly, a people-focused culture with genuine…
Added 2 mins ago
Assistant Store Leader (Assistant Manager)
7-Eleven
Oklahoma City, OK
…receive proper training so they can confidently provide excellent customer service to our customers every time they…
Added 2 mins ago
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Product Manager – Retirement Services
Cognizant
Oklahoma City, OK
- $150,000 to $180,000 USD / year
As a Product Manager – Retirement Services, you will make an impact by serving as the strategic bridge between business stakeholders, client leadership, and delivery teams to drive…
Added 2 mins ago
FLOATING CAFE MANAGER - ORLANDO, FL
Compass Group, North America
Oklahoma City, OK
Working as a Retail Manager supporting Morrison Healthcare accounts throughout the Florida market, you will help lead successful retail and cafeteria operations in partnership with account…
Added 2 mins ago
GA
Sr Technical Program Manager
GE Aerospace
Oklahoma City, OK · Shawnee, OK
- $95,000 to $150,000 USD / year
Working as the Program Manager – Global Mobility & Talent Management Technology, you will be responsible for working in lock-step with application or domain leaders acting as a senior…

Lockton

Account Manager

Atlanta, GA, United States

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Job details

Experience: 3+ year’s experience in client services for property and casualty including servicing and placement.
Posting language: English

Original job description

The Account Manager is the service experience leader of the client team, supporting/implementing the risk management/insurance program strategies. The Account Manager supports the client and Account Executive in program administration, marketing and placement and carrier management. He or she also provides directions and works with the Account Analyst to deliver on client needs. A trusted advisor who is responsive and receptive, the Account Manager provides innovative solutions and industry best deliverables through application of technical knowledge. The Account Manager always adheres to Lockton cultural values, and treats fellow associates, clients, and vendors with dignity and respect.

On an ongoing basis, the AM is responsible as the key contact for the client's service-related issues. Confirm coverage or answer questions about the specifics of the Policy. Provide counsel or direction when a loss occurs. Interpret policy information and share back to the client accurately.
Discuss business changes that may impact coverage due to acquisition or reducing coverage due to a divesture. Review client contracts and provide guidance about insurance requirements or coverages that may be needed to satisfy contractual obligations. Conduct open items meetings for ongoing service requests
Prepares and gathers information that will contribute to the client strategic plan including exposures, loss runs, and carrier data. Analyzes gathered information and makes recommendations and provides insight based on level and skillset.
Coordinates communications for presentations and meetings for the Account team. Presents portions of the renewal that the AM has supported during the marketing.
Conducts annual commissions reconciliations and updates with AA support; communicates to AE
Execute defined marketing strategy. Typically markets less complex lines of coverage. Identifies and analyzes client exposures. Interprets and evaluates policy terms to ensure adequate coverage for Client’s identified exposure. Distributes RFP requests to vendors. Reviews results, and conducts preliminary negotiations and market narrowing. Provides recommendations to Account Executive and producer and prepares renewal presentation for client meeting. Works closely with Risk management team on final projections and peer-reviewed financials.
Project manage renewal implementation. Working with carriers and client to update changes to coverages
Confirm coverages are correctly placed and carriers and client are ready for the new policy year. Second Set of eyes on policy checks.
Project manages new client onboarding leveraging standard checklists and tools. Document communications strategy and enroll clients in standard delivered programs or client add ons. Oversee AA activities to ensure administrative set up for successful client management is completed
Manages client financial reporting and claims analysis including providing the data to the client. Works closely with financial analytics team as appropriate.
Managing Work: Effectively managing one's time and resources to ensure that work is completed efficiently. Actions: Prioritizes, prepares, schedules, leverages resources, stays focused.
Quality Orientation: Accomplishing tasks by considering all areas involved, no matter how detailed; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time. Actions: Follows procedures, ensures high quality output, and takes action.
Building Customer Loyalty: Meeting and exceeding (internal or external) customer expectations while cultivating relationships that secure commitment and trust. Actions: Identifies networking opportunities, reaches out to expand contacts, leverages network contacts, maintains network relationships.
Building Networks: Taking action to establish and maintain connections with people outside one’s formal work group, including those outside the organization (e.g., peers, cross-functional partners, and vendors), who are willing and able to provide the information, ideas, expertise, and/or influence needed to achieve work goals. Actions: Identifies networking opportunities, reaches out to expand contacts, leverages network contacts, maintains network relationships.
Collaborating: Working cooperatively with others to help a team or work group achieve its goals Actions: Contributes to goal accomplishment, asks for help and encourages involvement, informs others on team, models commitment.
Decision Making: Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences Actions: Identifies problems and opportunities, gathers information, interprets information, generates alternatives, evaluates alternatives and risks, chooses an effective option, commits to action, and considers others’ perspectives.
3+ year’s experience in client services for property and casualty including servicing and placement.
Bachelor's degree in a business-related program or equivalent education and/or experience in the insurance industry
Intermediate understanding of P&C coverage lines in multiple product lines
Intermediate knowledge of different risk financing strategies and products available to clients (e.g., guarantee cost, loss sensitive, collateral) with strong knowledge in the guaranteed cost market.
Relationships with insurance/carrier markets in assigned areas, or ability to develop same immediately
Basic negotiation skills related to marketing and placement of insurance products.
A strong working knowledge of the changing vendor landscape including new entrants into the marketplace and cutting-edge products and solutions
Knowledge of federal and state legislation and legal issues related to the insurance industry
Ability to compile, analyze and interpret financial information to facilitate decision making
Full proficiency in the use of Microsoft Word, Excel, and PowerPoint.
Basic presentations skills

AI Proficiency Required: Intermediate: candidates should be able to:

Effectively use generative AI tools for research, analysis, communication, and workflow optimization.
Validate AI-generated outputs for accuracy and appropriateness.
Apply sound judgment regarding data privacy, security, and regulatory requirements.
Identify opportunities to improve team effectiveness through responsible use of AI.

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