Sr Business Systems Analyst

Position Summary:

Responsible for contributing to the success of the Business Intelligence group by making fundamental improvements in how information is managed, business processes are operated, physical processes are controlled, and workflow is directed to efficiently achieve the integration and orchestration of all activities required for operational reporting and analytics. The focus of this role is principally on exploring, documenting, and designing how key business requirements can be satisfied through process improvement, data repository development, or user interface development that improves corporate performance. The job will involve interacting with internal teams to understand business requirements, identifying appropriate data sources, data cleansing / standardization, and matching data. This role will routinely need to work through challenges in data sourcing and integrating disparate datasets, data capture, reporting, analytics, and statistics.

Responsibilities:

• Owns and prioritizes the backlog for assigned initiatives, ensuring requirements align with business objectives and delivery priorities.
• Partners with business stakeholders, Product, and Engineering teams to define requirements, refine user stories, support UAT, and drive successful delivery.
• Engages actively with business users to analyze business needs, gather, and document business and solution requirements guided by best practices.
• Conducts business process analysis, needs assessments, and preliminary cost/benefits analyses to align information technology solutions with business initiatives. Includes evaluation, analysis, documentation of requirements, translation into proper system requirement specifications and implementation support.
• Formulates and defines systems scope and objectives based on both end-user needs and a thorough understanding of business systems, applications, data architecture, and industry requirements.
• Works across business organizations to create and maintain an integrated approach to data flow, information management, and report/dashboard end-user deliverables.
• Works with the technology architects and developers to design integrated solutions across systems within the company environment and to ensure all data requirements, migrations and standards are clearly understood and implemented.
• Understands the business implications of technical solutions, and assists in defining, designing and documenting the technology solutions to support any future business needs.
• Ensure that documentation is updated when change requests are approved for the project throughout development to ensure quality and traceability.
• Creates, reviews, and delivers end-user documentation (user guide, process flow charts, training materials) and training for new business solutions.
• Works with the user to select or create appropriate scenarios to test all results to determine whether system met project specifications; uses scenarios to assist the end user in acceptance testing. This may include performing user acceptance testing on the behavior of users to validate resulting data sets.
• Apply research, analytical, and interpretation skills to solve problems of diverse scopes. Develop solutions to address a variety of problems of moderate complexity. Screens, evaluates, reconciles, reports, and identifies data integrity issues. Works on assignments where considerable judgment and initiative are required in resolving problems and making choices, decisions, or recommendations.

Requirements:

• Experience serving as a Product Owner, Lead Business Analyst, or similar role within an Agile delivery environment.
• Proficiency with modern productivity, collaboration, analytics, and AI-enabled tools to improve requirements management, documentation, analysis, decision-making, and overall business efficiency.
• Experience leveraging AI-assisted technologies (e.g., Microsoft Copilot, ChatGPT, or similar tools) to enhance business analysis, process design, documentation, research, and stakeholder communication.
• Ability to quickly learn and adopt emerging technologies, automation capabilities, and data-driven solutions to support evolving business needs.
• Working advanced knowledge of SQL is required.
• Proficiency with the MS Office product suite is required.
• Experience with any of the following: Salesforce CRM, SSAS, SSIS, SSRS, Azure Cloud, Snowflake, Alteryx, Tableau, Power BI, or other data management tools is a plus.
• Bachelor’s Degree in Information Science or Computer Science preferred, and a minimum of three (3) + years’ experience in business systems analysis, requirements documentation, data structure design/specification, and test case development.
• Mortgage experience highly preferred.

Why work for #teamloanDepot:

• Work with other passionate, purposeful, and customer-centric team members.
• Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive.
• Extensive internal growth and professional development opportunities including tuition reimbursement.
• Comprehensive benefits package including Medical/Dental/Vision.
• Wellness program to support both mental and physical health.
• Generous paid time off options to support work-life balance.

About loanDepot:

loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts. Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay for this role is between $99,000 and $136,500. Your base pay will depend on multiple individualized factors, including your job-related knowledge/skills, qualifications, experience, and market location. We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.