Yellowstone Club is paradise in Montana. A private residential community in Big Sky, Montana, Yellowstone Club offers its members the world’s only private ski and golf community. With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community. Our employees make the Yellowstone Club experience come alive. If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you.
Yellowstone Club’s Property Management department is currently seeking candidates for a Lead Property Manager - Lodges. This is a full-time year-round position located in Big Sky, Montana.
The purpose of the Lead Property Manager - Lodges is to act as a secondary resource to the Operations Manager- Lodges and assist in overall operations of the Property Management team in the Lodges Neighborhood while managing a small portfolio of key client accounts according to Club policies and procedures.
Major Responsibilities:
- Work in conjunction with the Operations Manager to oversee the day-to-day Property Management operations in the Lodges neighborhood. Provide oversight of daily operations, ensuring seamless coverage during Operations Manager's scheduled days off or absence.
- Take on leadership of Property Management in your designated neighborhood, ensure the supervisory duties are consistently accomplished and communicated, while fostering a constructive team environment.
- Member Onboarding: Assist Operations Manager with onboarding new members, including orientation and personalized introductions.
- Relationship Development: Proactively develop relationships with new members, maintaining regular communication to enhance their Club experience.
- Special Projects: Support Residential Services leadership with the execution and oversight of special projects as assigned.
- Relay and corroborate messages from Management/Operations Manager while finding best way to effectively communicate across the team.
- Use critical thinking skills to analyze effects of messages and expectations being presented to the neighborhood team.
- Ensure that each member and guest receives outstanding service in a guest friendly environment which includes greeting and acknowledging every member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
- Empowered to guarantee total Member satisfaction, display hospitality and professionalism to our Members at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions are handled in a legal and ethical manner.
- Understand and apply all safety and security procedures and be a leader amongst your team to maintain a secure and safe environment for employees, members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact the appropriate Residential Services Manager or Human Resources immediately.
- Maintain a favorable working relationship with all company employees and other departments within Yellowstone Club to foster and promote a positive working environment.
Supervisory Responsibilities:
- Supervise and direct the work of Primary and Assistant Property Managers in the assigned neighborhood
- Provide regular feedback to team members regarding their job performance, including the condition of homes prior to arrivals
- Assist Operations Manager to create and maintain weekly schedules for Primary and Assistant Property Managers
- Embody a culture of safety and continuously improve workplace safety by addressing issues and creating an open dialogue surrounding safety across the team
- Routinely and continuously provide training, coaching, and development for team members and new employees. Support and oversee consistent training and development programs, routinely assessing effectiveness and compliance.
- Assist Operations Manager with formally appraising the performance of team members seasonally, providing reward and discipline as necessary and when requested by Operations Manager.
- Assist Residential Services Management with recruiting and interviewing
- Track and monitor timecards, vacation requests and other related tasks
- Address member complaints and ensure a suitable resolution is delivered; escalate to management as needed
- Resolve conflicts and issues amongst the team
- Carry out additional supervisory responsibilities in accordance with the Club’s policies, procedures and applicable laws in conjunction with Operations Manager
- Collaborate upon neighborhood specific policies and procedures with Operations Manager
- Accountability and Inspection Oversight: Regularly conduct and review property inspection reports to ensure compliance with Club standards and promptly address deficiencies.
- Task Management Oversight: Ensure accurate and timely completion of tasks by regularly auditing task management tools and workflows.
Essential Job Functions:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Exercise independent judgement and discretion as it relates to completion of all tasks and planning related to the management of an assigned personal property portfolio, including actively overseeing sub-contracted projects and sub-contractor employees
- Create and maintain quality home guides that outline the operation and maintenance of all systems within the residences
- Perform routine walk-thrus of the residences you manage to ensure that the home is in constant state of readiness
- Secure bids for residential expenditures; submit to owners for approval and then implement
- Exercise experience and knowledge to detect and remedy warning signs for common home issues
- Maintain proper control of materials and supplies within the homes in your portfolio
- Provide supervision, oversight, training and guidance to Assistant Property Managers, Property Managers, Housekeepers, Shoppers, REC Team and Lodgekeepers within the assigned neighborhood
- Provide oversight of the holistic operations of a medium-sized neighborhood real estate portfolio
- Demonstrate advanced, intuitive knowledge of all aspects of property management business operation
- Ensure attendance and participation in mandatory monthly training meetings by all team members
- Provide significant input in the decision-making process in regard to hiring, firing and employee assignments
- Create and execute effective training programs for new team members
- Work with neighborhood OM and the management team to understand your budget and work within its guidelines
- Delegate and provide feedback regarding preventative maintenance and manual labor tasks as needed to Assistant Property Managers and Property Manager team-members
- Arrange and facilitate contracts for routine maintenance through outside contractors
- Assist with procurement within your assigned area, ensuring the budget is constructed to sufficiently accommodate these needs.
- Conduct face-to-face meetings with clients and maintain professional, clear and consistent communication via email and phone
- Maintain privacy of Members at all times
- Ensure that all work is carried out in a consistent, professional, timely and cost-efficient manner
- Effectively assess member/residence issues and resolve them in a professional and timely manner
- Client Relationship Management (CRM): Track and record member preferences, hospitality recoveries and member complaints in an organized manner
Other Duties and Responsibilities:
- Provide oversight of the team in the absence of neighborhood Operations Manager
- Manage neighborhood productivity, organization and consistency standards
- Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position
- Meet departmental productivity, organization, punctuality/attendance and consistency standards
- Perform work in a safe and high-quality manner
- Maintain a positive and respectful attitude
- Treat Members, Guests, Vendors, Customers and Co-workers with professionalism and respect at all times
- Maintain privacy of our Members at all times.
- Maintain a clean and neat appearance at all times
- Communicate regularly and effectively with all employees, supervisors, managers, and directors
- Project a favorable image of Yellowstone Club to Members and guests at all times
- Must be able to work flexible work hours/schedule including evenings, weekends and holidays. Long hours may be required due to business demands.
- Attend regular staff meetings prepared to contribute
- *Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.
Disclaimer This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties, tasks and responsibilities being performed by people assigned to this classification. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Experience/Education Required
- 6-8 seasons of property management experience or equivalent in a related field
- High school diploma, GED or vocational training or job-related course work
- High level of attention to detail
- Strong communication skills, both written and verbal
Experience/Education Preferred
- Bachelor’s Degree
- 1-3 years’ experience managing teams
- Previous experience in the hospitality industry or a similar resort environment preferred
Certificates & Licenses
- Valid US Driver’s License; clean driving record
- Pool & Spa Technician certification preferred
- Property Management License preferred
Computer Skills
- Working knowledge of Microsoft Office products – Word, Excel, Outlook, Power Point
- Familiarity and comfortability using a smartphone (and associated apps) as the primary work tool
Language Ability
- Able to speak clearly and effectively with Members, guests, co-workers, vendors and other Yellowstone Club departments. Able to write clearly and legibly.
Math Ability
- Able to perform basic math calculations.
Reasoning Ability
- Ability to solve basic problems and/or know when it is necessary to get a senior manager to assist in problem solving.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment. However, the employee may be required to work outside in extreme heat, cold, rain, wind, snow or inclement weather as the demands of the position so dictate. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is frequently required to bend, stoop, kneel, crouch, reach with hands and arms or operate a computer. The employee is frequently required to lift up to 40 pounds. The employee is constantly required to stand, walk, talk and hear. While performing the duties of this job the employee is constantly required to use hands and fingers to handle, organize or lift items. The employee is constantly required to use their vision to perform an activity such as but not limited to determining the accuracy, neatness, attention to detail, and thoroughness of the work assigned, to preparing and analyzing data and figures, visually inspecting the property and/or department, and recognizing hazards and safety violations. The employee is regularly required to drive a company vehicle, always maintaining safety and compliance with Yellowstone Club policies and the laws of the state of Montana.
Receipt and Acknowledgment
I acknowledge and understand that:
- The job description provides a general summary of the position in which I am employed. The contents of this job description are job requirements, and, at this time, I know of no limitations which would prevent me from performing these functions with or without accommodation. I further understand that it is my responsibility to inform my supervisor if at any time I am unable to perform these functions.
- Job duties, tasks, work hours and work requirements may be changed at any time due to business demands, by the Club.
- Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules and regulations of Yellowstone Club.
- I have read and understand this job description as outlined herein. I have been allowed to ask questions in order to clarify any points listed on this job description.
Yellowstone Club offers great benefits including:
- Free transportation to and from Bozeman
- Medical, Dental, Vision Insurance
- Discounted Ski Pass
- Employee Ski Days
- Complimentary shift meals
- 401k eligibility and bi-weekly match
- Access to onsite fitness center 24/7
- Discounted Employee Housing in Big Sky or Bozeman
- Discounts to over 1000 retailers through ADP LifeMart
- End of season Employee Appreciation Day and retail sale
For more information about the Club, visit www.yellowstoneclub.com.
To apply, please visit www.yellowstoneclub.com and click on "YC Careers" at the bottom of the homepage.