Outlet Supervisor

SPECIFIC JOB DUTIES

• Open and close shift in accordance with manager’s checklist.
• Initiate aggressive guest interaction through seeking and soliciting feedback from guests.
• Train, maintain and enforce all Marriott service standards using use records, menus and appropriate reference materials.
• Properly execute revenue and check control procedures on shift.
• Handle daily associate relations (e.g., scheduling, time adjustments).
• Maintain a safe and sanitary work environment for all associates and guests.
• Gather and implement all proper tools for running shift, (e.g., schedules, floor plans, reservations, checks).
• Find solutions for problems such as call outs, last minute bookings or any other daily problems that may arise.
• During shift, ensure that guests are satisfied by assisting with serving, seating, and communication with kitchen and by striving to speak to all guests.
• Be on the floor during entire meal classes and ensure adequate coverage.
• Conduct taste panels and menu classes on a daily basis for restaurant.
• Ensure that only a quality product is being served.
• Monitor hours and staffing on a daily basis, for restaurant, with accurate scheduling in line with forecast and budget guidelines.
• Ensure all side work is done on daily basis.
• Maintain proper associate uniform standards.
• Manage an effective repair and maintenance program through the use of work orders, inspections, etc.
• Assist any associate in his/her job performance, when required, to ensure guest satisfaction.
• Understand and teach empowerment principles to ensure guest satisfaction.
• Exercise station rotation to ensure stations are distributed fairly.
• Implement an effective training program for new and current associates using use records, menus and appropriate reference manuals.
• Encourage problem solving by associates through proper training and empowerment.
• Establish effective communication with associates to gain their trust and respect.
• Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Marriott’s Guarantee of Fair Treatment policy.
• Attend restaurant associate meetings.
• Demonstrate positive inter-departmental relations.
• Communicative directly, and/or through the use of the log book, to next shift supervisor.
• Identify and recommend incentive programs, new ideas and methods of operation.
• Implement and follow through on all bookings of restaurant parties and room service hospitality suites and effectively communicate to all managers.
• Assist in the development and execution of the marketing plan of assigned outlets.