Case Manager

Case Manager Position Summary

The Case Manager provides comprehensive support and advocacy services to clients by assessing needs, developing service plans, coordinating resources, and monitoring progress toward established goals. This position works closely with individuals and families to promote stability, self-sufficiency, and overall well-being while maintaining accurate documentation and compliance with agency policies and funding requirements.

Essential Duties and Responsibilities Conduct client intakes, assessments, and screenings to identify needs, strengths, and barriers. Develop individualized service plans and goals in collaboration with clients. Provide ongoing case management, advocacy, and supportive counseling. Connect clients with community resources, including housing, healthcare, employment, education, legal assistance, and public benefits. Monitor client progress and adjust service plans as needed. Maintain accurate, timely, and confidential client records in accordance with agency standards and applicable regulations. Complete required documentation, case notes, reports, and data entry within established timelines. Assist clients with crisis intervention, problem-solving, and safety planning when appropriate. Collaborate with internal staff and external service providers to ensure coordinated care. Participate in case conferences, team meetings, and training opportunities. Advocate for client rights and support clients in navigating complex systems and services. Maintain professional boundaries and uphold ethical standards in all client interactions.

Qualifications

Required Bachelor's degree in Social Work, Human Services, Psychology, Sociology, or a related field; or equivalent combination of education and experience. Experience working with diverse populations in a human services, nonprofit, healthcare, housing, or community-based setting. Strong communication, organizational, documentation, and problem-solving skills. Ability to maintain confidentiality and professional boundaries. Proficiency with Microsoft Office and electronic case management systems. Preferred Experience working with individuals experiencing homelessness, domestic violence, mental health challenges, substance use disorders, or other vulnerable populations. Knowledge of local community resources and social service systems. Bilingual abilities are a plus. Physical Requirements Ability to sit, stand, and walk for extended periods. Ability to travel locally as needed for meetings, home visits, or community outreach. Ability to occasionally lift up to 20 pounds. Work Environment

This position operates in an office, shelter, community-based, or residential setting. The role may require working with individuals experiencing crisis situations and exposure to emotionally challenging circumstances.

Key Competencies Trauma-Informed Care Crisis Intervention Case Planning and Documentation Resource Coordination Cultural Humility Conflict Resolution Time Management Professional Ethics Client Advocacy Team Collaboration

Typical Schedule: Full-time, exempt or non-exempt, depending on agency needs. Evening or weekend hours may occasionally be required.

For a homeless shelter, domestic violence shelter, or stabilization-focused program, I can tailor this description to be more specific to direct service and housing stabilization work.