Level 2 Technician

Job Title: Level 2 Technician

Reports to: Director for Network & Technology Services

Dept.: Technology Services

Exemption Status: Non-Exempt

Pay Grade: CP7

Work Calendar: 226 Days

Primary Purpose: Assist campuses and end-users by providing on-site support to deploy, configure and repair technology equipment and software applications throughout the district.

Qualifications:

Education/Certification:

• High School Diploma or GED
• Driver’s License
• Associate’s Degree preferred
• A+ certification preferred

Special Knowledge/Skills:

• Strong IT system and application problem solving, as well as analytical skills to resolve technical challenges
• Knowledge of Microsoft, Apple and Google Operating Systems
• Familiarity with TCP/IP networks
• Experience working with various computer hardware components
• Experience configuring desktop software application packages
• Strong interpersonal communication skills with a special focus on customer service

Major Responsibilities and Duties:

• Updates and resolves work orders in a timely manner.
• Deploys and configures computers and peripherals throughout the district.
• Troubleshoot, diagnose, configure and repair software and equipment, including computers, networks, printers and A/V systems.
• Use effective communication skills to present information timely, accurately and clearly.
• Services equipment and maintains accurate records of established preventative maintenance schedule.
• Installs and tests network cabling.
• Participates in professional development to improve skills related to job assignment.
• Follows established safety procedures and techniques to perform job duties, including utilizing tools, lifting, climbing and carrying.
• Complies with policies established by federal and state law, State Board of Education rule and local board policy.
• Follows procedures outlined in the Employee Handbook.
• Performs other duties as assigned.
• All duties must be performed on site.

Supervisory Responsibilities:

As assigned by Director for Network & Technology Services

Mental Demands/Physical Demands/Environmental Factors:

Tools/Equipment Used: Hand tools and test instruments for electronic repairs and cable installations; personal computers and peripherals; small truck or van. Reliable personal vehicle needed for work related travel between district facilities.

Posture: Prolonged sitting and standing; regular kneeling/squatting, bending/stooping, pushing/pulling, and twisting.

Motion: Repetitive hand motion; frequent keyboarding and use of mouse; regular walking, grasping/squeezing, wrist flexion/extension, reaching; may climb ladders.

Lifting: Moderate lifting and carrying (up to 44 pounds); occasional heavy lifting (45 pounds and over).

Environment: Exposure to electrical hazards; occasional prolonged and irregular hours; frequent districtwide travel; May be required to be on-call 24 hours a day. Work must performed onsite

Mental Demands: Exposure to electrical hazards; occasional prolonged and irregular hours; frequent districtwide travel; May be required to be on-call 24 hours a day.

This job description describes the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.

Little Elm ISD does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, military status, genetic information, or on any other basis prohibited by law. Additionally, the District does not discriminate against an employee or applicant who acts to oppose such discrimination or participates in the investigation of a complaint related to a discriminatory employment practice. Employment decisions will be made on the basis of each applicant’s job qualifications, experience, and abilities.

El Distrito Escolar Independiente de Little Elm no discrimina a ningún empleado o candidato a empleo por razón de raza, color, religión, sexo, nacionalidad, edad, incapacidad, estatus militar, información genética o de cualquier otra razón prohibida por ley. Además, el distrito escolar no discrimina a ningún empleado o candidato a empleo que actúe oponiéndose a ese tipo de discriminaciones o que participe en la investigación de una queja relacionada con alguna práctica discriminatoria en la contratación. La toma de decisiones respecto a una contratación se hará en función de las calificaciones, experiencia y habilidades del candidato.