Service Advisor

Honolulu GMC Buick Cadillac, Honolulu, HI 96819

Full time

R119586

Dealership:L0253 Honolulu Buick GMC Cadillac

Honolulu Buick GMC Cadillac

Now Hiring - Experienced Service Advisor

• Pay: $5,500-$13,000 Monthly
• Schedule: This is a full-time opportunity.We ask that you have open availability to support dealership operations and customer demand. To be successful in this role, you will be available to work a flexible schedule, including evenings, weekends, and holidays, as these are peak business periods and important opportunities for maximizing earnings.
• This position is located onsite and reports to the Service Manager.

Why Join Our Team?

• A positive culture is important for enjoying the work we do. We know that a culture of belonging drives customers solutions, promotes team collaboration, and strengthens community engagement.
• We earn customers for life. We are driven by our employees and preferred by our customers. Lithia & Driveway is the leading automotive retailer in each of our markets.
• We take personal ownership, empowering our employees to take accountability and initiative in their daily work and career paths.
• We are constantly improving our people. Growth and promotion opportunities are a huge part of our success.

What You'll Do

• Answer incoming telephone calls
• Follow the Initial Customer Contact (ICC) process and Interim Customer Contact (ICC2) processes.
• Help us earn customers for life by creating welcoming and trusted experiences for our customers. You will seek to understand customer needs and guide them through vehicle options.
• Follow up with potential and existing customers.
• Align with company initiatives and benchmarks. Champion one another's growth to achieve more together.
• Assess customer needs by conducting a vehicle walk around and offer a multi-point inspection.
• Write accurate repair orders using ADP system.
• Provide estimates that are accurate and support upfront pricing guarantee.
• Dispatch repair orders to technicians following department dispatch policy and using cost control methods.
• Communicate with technicians to gain clear understanding of services required and/or performed.
• Receive and process cash or credit payment for all services performed.
• Upon completion of service, deliver vehicle to customer.

What You'll Bring

• 5+ years of prior dealership and service advisor experience
• We prefer General Motors experience, but we do not require it.
• Working knowledge of computers and technology. Comfortability in navigating computer and dealership technologies.
• Mathematics – calculating service costs and counting change.
• Experience with CDK, 2+ years
• Acceptable driving record and a valid driver's license in your state of residence

Total Rewards

This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes Commission based off Individual Sales, Individual Gross Profit and Bonuses based on Individual Manufacturer Approvability, Customer Pay Labor per RO, Flat Rate Hours.

The average pay range for this position is $5,500-$13,000 Monthly.

Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!