Receptionist/BDC Admin

Fairbanks Chevrolet Buick GMC, Fairbanks, AK 99701

Full time

R117009

Dealership:L0143 Chevrolet GMC of Fairbanks

Chevrolet GMC of Fairbanks

Hiring: Receptionist/BDC Admin

• Pay: $20.00 - $25.00 per hour (DOE)
• Schedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.

Why Join Our Team?

At Chevrolet GMC of Fairbanks, we believe our team members are the foundation of our success. We are committed to creating a positive, professional environment where employees can grow their careers while delivering exceptional service to our customers.

We are looking for a customer-focused BDC Administrator/Receptionist to join our Service Department. This is an excellent opportunity for someone who enjoys working around vehicles and takes pride in creating a great customer experience.

What You'll Do

• Answer incoming phone calls and provide excellent customer service.
• Open, update, and close repair orders.
• Process customer payments and handle daily deposits.
• Obtain customer contact information and provide repair status updates.
• Maintain accurate records in CCC One, ARMS, and Body Shop Management Software.
• Track customer satisfaction surveys, event logs, and delivery date commitments.
• Review open repair orders daily with estimators and update production status.
• Coordinate with insurance companies and schedule estimate appointments.
• Ensure repair order documentation is complete and comply with company guidelines.
• Collaborate with management, estimators, and support teams to improve operations and enhance the customer experience.

What You'll Bring

• 1+ years of customer service
• Cash handling experience
• Efficient typing skills with a focus on accuracy
• Basic math skills for simple calculations
• Comfort learning new systems
• Acceptable driving record and a valid driver's license in your state of residence.

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!