Jobs in the United States

25+ jobs

Save this search

Added 4 mins ago
Oversight & Support Analyst II
Merrick Bank
United States
…non-prime lending and merchant acquiring, we combine innovative technology with data-driven insights to help underserved consumers build and strengthen credit while delivering integrated,…
Added 6 mins ago
SUE (Subsurface Utility Engineering) Data Analyst
Colliers Engineering & Design
Albany, NY
Join Colliers Engineering & Design as a SUE Data Analyst in Albany, NY, and play a key role in shaping the future of infrastructure. In this dynamic position, you’ll transform complex…
Added 9 mins ago
EH
Senior Software Support Specialist (Accounting - 7020)**Hybrid Remote Position**
EAH Housing
San Rafael, CA
- $70,000 to $104,000 USD / year
Collaborates with Business Systems Analyst, IT Department and internal technology partners, vendors and business regarding all aspects of end-to-end systems solution delivery, including…
Added 12 mins ago
Project Manager: PMO Tools (Jira)
Ford Global
Dearborn, MI
Department: I-ERP Program Management Office (PMO)
Added 13 mins ago
Teacher Special Education-Centralized Behavior Program 2026-2027
FBISD
TX
The Teacher Special Education-Centralized Behavior Program, will provide instruction in academic, behavior, communication, independent living, life, social and personal care skills to…
Added 15 mins ago
Director of Information Security
Fun Town RV, LP
Fort Worth, TX
Overview: The Director of Information Security leads Fun Town RV’s information security program. This role sets security strategy, policies and standards, manages risk and compliance, and…
Added 18 mins ago
DB
Funding Coordinator
Default Brand
Los Angeles, CA
- $45,000 to $70,000 USD / year
…Funding Coordinator will work closely with Loan Officers, Credit Analyst and Management to oversee daily Funding…
Added 18 mins ago
Senior Benefits Analyst
DB Franchising USA LLC
United States
Working closely with internal teams and external partners, the Senior Benefits Analyst coordinates benefit and retirement plan administration, employee education and communications, vendor…
Added 19 mins ago
Program Analyst (Secret clearance required)
General Dynamics Information Technology
Springfield, VA
The IOEE-IOSEE Program is seeking an experienced Program Analyst to support program management, operational oversight, personnel administration, travel coordination, configuration…
Added 19 mins ago
Engineers to support our EMALS/AAG teams in Lakehurst, NJ!
SAIC
Lakehurst, NJ
SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense,…
Added 19 mins ago
CONFIGURATION ANALYST 2
Huntington Ingalls Industries
Newport News, VA
…and system users. We collaborate together at the forefront of technology, manufacturing, and integration of the most powerful and survivable naval ships in the world. Want to be part of the…
Added 19 mins ago
CONFIGURATION ANALYST 1
Huntington Ingalls Industries
Newport News, VA
…and system users. We collaborate together at the forefront of technology, manufacturing, and integration of the most powerful and survivable naval ships in the world. Want to be part of the…
Added 19 mins ago
Intelligence Analyst
General Dynamics Information Technology
McLean, VA
GDIT is seeking an Intelligence Analyst to help support our OMC program in McLean, VA. NOTE: Due to the secure work environment this role entails, telecommuting is not allowed and will…
Added 19 mins ago
Property Management Specialist
BOOZ, ALLEN & HAMILTON, INC.
Williamsburg, VA
As a product support analyst, you know the importance of delivering strategic, data-driven logistics solutions that enable product success and long-term sustainability. On our team, you'll…
Added 19 mins ago
EG
Sr IT Governance Analyst
Eliassen Group
Richmond, VA
- $42 to $52 USD / hour
Our client seeks a Sr IT Governance Analyst to provide counsel on IT controls, risk management, and audits. The role partners with the AI Center of Excellence to align internal AI…
Added 22 mins ago
A
Entry-Level Digital Solutions Business Analyst
AECOM
Remote, United States
- $65,000 to $85,000 USD / year
The successful candidate will support our growing portfolio of projects that deliver technology solutions for clients managing capital improvement programs. Working alongside senior team…
Added 23 mins ago
Analyst, Financial Systems Management
Travelers Indemnity Co
Hartford, CT
…employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive…
Added 25 mins ago
Cyber Analyst II – ISSO
BAE Systems
Westminster, CO
Job Description The Cyber Security Analyst serves as an Information System Security Officer (ISSO) for the Information Systems (IS) at BAE Systems. They understand and execute security…
Added 26 mins ago
T
Information Security Analyst
TEKsystems
Syracuse, NY
- $40 to $45 USD / hour
Were looking for a hands-on Information Security Analyst to join a Security Operations Center (SOC) environment and help protect enterprise systems, identities, endpoints, networks, and…
Added 26 mins ago
T
Loan Operations Analyst
TEKsystems
OR
- $35 to $45 USD / hour
…Collaborate with project teams, business stakeholders, and technology resources throughout project lifecycles. Prepare and maintain documentation related to operational processes, testing…
Added 26 mins ago
T
Microsoft CoPilot Analyst
TEKsystems
Winston Salem, NC
- $45 to $55 USD / hour
…Microsoft tool for the job.A people person with a business analyst and technical analyst mindset could help users refine requirements, troubleshoot issues, and bring their projects across…
Added 26 mins ago
T
Data Analyst
TEKsystems
New Albany, OH
- $40 to $45 USD / hour
DescriptionSeeking a Data Analyst to support material forecasting, procurement planning, and project execution efforts across approximately 1,600 transmission projects. This individual will…
Added 26 mins ago
T
Deposit Operations Analyst
TEKsystems
OR
- $35 to $45 USD / hour
…Collaborate with project teams, business stakeholders, and technology resources to support successful project delivery. Document procedures, testing results, operational findings, and…
Added 26 mins ago
T
Epic Beaker Analyst
TEKsystems
Houston, TX
- $80 to $90 USD / hour
…Certified (CP or AP)SoftLab experience preferred2. Sr. Application Analyst - Epic Beaker CertifiedStrong experience in CP, Data Innovations, Microbiology, and Point of CareTeam Lead - Epic…
Added 28 mins ago
Senior PLM Business Analyst II - Teamcenter Development
Rocket Lab Corporation
Long Beach, CA
Based on site at Rocket Lab’s global headquarters in Long Beach, CA, the Senior PLM Business Analyst will be responsible on a day-to-day basis for the smooth running of our PLM system…

Linus Health

Customer Experience Support Analyst

Remote, United States

$65,000 to $70,000 USD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $65,000 to $70,000 USD / year
Experience: 3–5 years of experience in Customer Success, Customer Support, Customer Operations, or technical support.
Posting language: English
Posted: Nov 2, 2026

Original job description

About Linus Health Linus Health is transforming brain health through early detection, scalable cognitive assessment, and data-driven clinical pathways. By combining neuroscience, clinical expertise, and AI we enable earlier identification of cognitive impairment and more coordinated care across the healthcare continuum.

As we expand nationally, we are building a system that integrates brain health support across health systems, primary care, payers, research and pharma studies, population health organizations, diagnostic providers, virtual care platforms, and dementia care management partners to deliver measurable value across risk-based environments.

The Role We are seeking a Customer Experience Support Analyst to deliver exceptional day-to-day support to Linus Health customers and users. This individual will report to the Associate Manager, Customer Experience and serve as a trusted resource for technical troubleshooting, customer requests, and operational support, ensuring issues are addressed promptly, thoughtfully, and thoroughly.

This role requires strong technical problem-solving, proactive communication, and a deep appreciation for how our technology supports clinical workflows. Support Analysts take ownership of customer issues from initial contact through resolution, coordinate with internal teams, and identify opportunities to improve the reliability, efficiency, and quality of the customer experience. What You'll Do Customer Support and Issue Resolution

Serve as the primary point of contact for day-to-day customer support requests through the Linus Support Portal, email, phone, meetings, and chat.
Own customer requests from initial contact through resolution, maintaining accurate documentation, timely internal and external communication, and reliable follow-through.
Assess issue impact, prioritize time-sensitive needs, and respond within established service-level expectations. Provide clear, empathetic support in challenging situations. Escalate issues that affect broader customer relationships, clinical program performance, or contractual commitments to the Clinical Program Manager.
Share customer feedback, recurring issues, and support trends with Clinical Program Management, Service Design, and Product teams to inform improvements in clinical workflows, product usability, and customer adoption.

Technical Troubleshooting

Troubleshoot issues involving Linus Health software, Apple iPads and iOS, web browsers, connectivity, and device functionality.
Gather details, ask diagnostic questions, test possible solutions, and reproduce issues when possible. Document findings and determine appropriate next steps.
Refer to Product, Engineering, and Clinical Program Management teams through established division communications when specialized expertise is needed, while maintaining ownership of customer follow-up.
Build working knowledge of Linus Health products and customer workflows; apply new learning and sound judgment to unfamiliar issues and escalations.

Customer Operations

Coordinate customer onboarding tasks related to device logistics, fulfillment, and vendor-related requests.
Track support metrics and SLA performance, including responsiveness, resolution quality, and customer satisfaction. Follow established privacy, security, and escalation procedures.
Identify recurring issues and customer trends; recommend improvements to workflows, documentation, and products, and develop scalable customer support processes.
Maintain internal knowledge resources, share insights across teams, and support special projects that improve the customer experience.
Proactively identify operational risks, recurring support needs, and gaps in customer readiness; coordinate with the Clinical Program Manager and other internal teams to address them before they affect clinical workflows or customer satisfaction.

What Excellence Looks Like An exceptional Customer Experience Support Analyst makes customers feel confident that their needs are understood, their issues are being addressed, and nothing is falling through the cracks. They are responsive, thoughtful, and thorough. They investigate before escalating, communicate proactively, follow through on commitments, and understand the impact their work has on clinicians, patients, and customer operations. At any point, they can answer: What does this customer need? What is preventing them from moving forward? Who needs to be involved? What happens next? Have we closed the loop? They recognize patterns, anticipate recurring problems, and look for opportunities to make support more effective and scalable. They take pride in solving problems well and hold themselves and their colleagues to a high standard of customer care. About You Required

3–5 years of experience in Customer Success, Customer Support, Customer Operations, or technical support.
Professional experience in a healthcare environment or a role directly supporting healthcare delivery, with an understanding of clinical and operational workflows.
Familiarity with Zendesk, including managing tickets, documenting interactions, updating statuses, and tracking requests through resolution.
Strong technical troubleshooting aptitude and the ability to investigate unfamiliar issues logically and learn new systems. A coding background is not required.
Excellent written and verbal communication skills, including empathetic customer support and effective de-escalation.
Strong organizational and project management skills, with demonstrated ownership, initiative, and independent follow-through.
Ability to manage competing priorities, recognize time-sensitive needs, and exercise sound judgment about when to investigate, seek collaboration and guidance, or escalate.
Demonstrated cross-functional collaboration, openness to feedback, and adaptability as processes, technologies, and priorities evolve.
Passion for delivering exceptional customer experiences.

Preferred

Experience supporting healthcare SaaS platforms, digital health products, or medical technology used in clinical and/or research settings.
Experience troubleshooting Apple iPads and iOS, browsers, connectivity, or other customer-facing technologies.
Clinical training, direct patient-care experience, or experience working closely with healthcare professionals in patient-facing settings.
Exposure to clinical research, customer implementations, device logistics, or knowledge management.

Linus Health is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender, gender identity or expression, age, genetic information, disability or any characteristic protected by law. We believe that diversity is critical to the growth of our company and understand the importance of fostering an environment where everyone has a voice. We are also committed to providing reasonable accommodations for candidates with disabilities during the recruiting process. If you are in need of assistance due to a disability, please contact us.

The expected base salary range for this position is $65,000 to $70,000 USD annually. In addition to base salary, this position is eligible for equity and a comprehensive benefits package, including health benefits, unlimited PTO, a monthly flex day and a 401(k) plan with an employer match.

Actual compensation will be determined based on a variety of factors, including but not limited to relevant skills, professional experience, qualifications, geographic location, internal equity and market conditions. The final offer may vary based on these factors.

Apply About employer

Report this job