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Senior Product Manager, Value realization
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Jefferson City, MO
To help deliver on this mission, we are seeking a Senior Product Manager to drive the delivery of new reporting requirements for Next Best Action (NBA) and to assist with measurement…
Added 1 min ago
PR Service Manager
Western Auto Puerto Rico Inc (520)
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Completion of a two-year college, technical program, or one to three (1-3) years of service industry experience and a minimum desired of one (1) year supervisory experience.
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SkillBridge – Project Manager I
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MATRIX INTERFACES: Program Manager, Safety/Quality, Finance, HR, IT/Cyber, Legal/Compliance, Preconstruction
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Lead
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Reports To: Unit General Manager or Retail/Restaurant Manager
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Fleet Technician & Senior Fleet Technician
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- $25.06 to $39.16 USD / hour
Associate's Degree OR Two year technical certificate in the field of Fleet Maintenance and repair by the hire date AND One years experience as a heavy equipment technician, automotive or…
Added 3 mins ago
DC
Victim Witness Specialist
Dakota County
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- $31.44 to $49.12 USD / hour
Associate's degree or two-year technical certificate in criminal justice, legal assistant/paralegal, or human services AND three years of related experience in criminal justice, crime…
Added 5 mins ago
Director (VP) Portfolio Mgmt- Sponsor Finance
Ally Bank
United States
…office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work…
Added 5 mins ago
Staff Assistant ll
California Institute Of Technology Jet Propulsion Laboratory
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…II. The selected candidate will report to the 7011 Business Manager. The position requires adaptability and the ability to manage multiple priorities in a dynamic work environment where…
Added 7 mins ago
Agent Services Rep-Realty
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Common job activities are listed below; actual position responsibilities may vary. Refer to your manager or human resources for specific duties and performance expectations.
Added 12 mins ago
Project Manager: PMO Tools (Jira)
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Department: I-ERP Program Management Office (PMO)
Added 15 mins ago
Hospital Manager II
Vicar Operating, Inc. dba VCA
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Under policy direction from the Field Manager with support of and input from Medical Director,
Added 15 mins ago
Project Manager: PMO Tools (Jira)
Ford Global
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Added 16 mins ago
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Diesel Technician/Mechanic III - Entry Level
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- $28.3 USD / hour
Partnering with your manager to learn new skills using Penske’s technician training and hands-on coaching
Added 17 mins ago
Contractor Assurance Manager
Oak Ridge National Laboratory
Oak Ridge, TN
The manager integrates assurance activities across all eight science directorates and six operations directorates to improve consistency, quality, effectiveness, and efficiency. The role…
Added 20 mins ago
Associate Project Manager, IT
Cambridge Information Group Inc
New York, NY
Position Summary: Edconic is seeking a detail-oriented and delivery-focused Associate Project Manager to support the day-to-day operation of our enterprise technology environment and the…
Added 22 mins ago
PRODUCT OWNER - DIGITAL PLANT
Huntington Ingalls Industries
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Associate's Degree or other formal 2 year program and 2 years of relevant exempt experience or 4 years of relevant non-exempt experience
Added 22 mins ago
Associate Project Designer (Midlothian/W Broad) Hybrid
Dominion Energy
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This is the foundational step in a progressive series of technical roles within Electric Distribution Design. Through a structured training program and hands-on experience, 25-75 projects…
Added 22 mins ago
Senior Product Manager, Value realization
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To help deliver on this mission, we are seeking a Senior Product Manager to drive the delivery of new reporting requirements for Next Best Action (NBA) and to assist with measurement…
Added 22 mins ago
Chief Engineer
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Delivery Execution & Contract Awareness: Partner with the Program Manager and delivery leads to align technical scope with contract structure - including T&M level-of-effort implications,…
Added 24 mins ago
Manager Network Administration
Sonepar
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The Network Operations Manager combines technical expertise with people leadership to ensure the delivery of secure, scalable, and highly available network services. This position partners…
Added 24 mins ago
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Electrical Test Technician
FCS Curtiss Wright Flow Control Service LLC
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- $26 to $28 USD / hour
Electrical Test Technician, Associate **SIGN-ON BONUS AVAILABLE**
Added 26 mins ago
Calibration Technician - Travel Required
JM TEST SYSTEMS LLC
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hands-on from our Lab Manager, Technical Manager, and Lead Technicians, and
Added 31 mins ago
Information Systems Security Officer (ISSO) III
Abacus Technology
Montgomery, AL
…or Microsoft Certified: Information Security Administrator Associate preferred. Experience with DoD cybersecurity policies and implementation of Risk Management Framework (RMF): e.g. NIST…
Added 33 mins ago
Strategic Programs and Initiatives Manager
CareerSource Central Florida
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The Strategic Programs and Initiatives Manager leads a team responsible for planning, delivering, and evaluating Summer Youth, High School Career Express, and other assigned programs. This…
Added 34 mins ago
Army Business Development Associate
Odyssey Systems Consulting Group, Ltd.
Washington, DC · Maryland City, MD
As part of Odyssey’s team of Growth professionals, the Business Development Associate, Dept of Army will successfully identify, qualify, shape and maintain a funnel of new business…

Linus Health

Customer Experience Support Analyst

Remote, United States

$65,000 to $70,000 USD / year

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Job details

Pay: $65,000 to $70,000 USD / year
Experience: 3–5 years of experience in Customer Success, Customer Support, Customer Operations, or technical support.
Posting language: English
Posted: Nov 2, 2026

Original job description

About Linus Health Linus Health is transforming brain health through early detection, scalable cognitive assessment, and data-driven clinical pathways. By combining neuroscience, clinical expertise, and AI we enable earlier identification of cognitive impairment and more coordinated care across the healthcare continuum.

As we expand nationally, we are building a system that integrates brain health support across health systems, primary care, payers, research and pharma studies, population health organizations, diagnostic providers, virtual care platforms, and dementia care management partners to deliver measurable value across risk-based environments.

The Role We are seeking a Customer Experience Support Analyst to deliver exceptional day-to-day support to Linus Health customers and users. This individual will report to the Associate Manager, Customer Experience and serve as a trusted resource for technical troubleshooting, customer requests, and operational support, ensuring issues are addressed promptly, thoughtfully, and thoroughly.

This role requires strong technical problem-solving, proactive communication, and a deep appreciation for how our technology supports clinical workflows. Support Analysts take ownership of customer issues from initial contact through resolution, coordinate with internal teams, and identify opportunities to improve the reliability, efficiency, and quality of the customer experience. What You'll Do Customer Support and Issue Resolution

Serve as the primary point of contact for day-to-day customer support requests through the Linus Support Portal, email, phone, meetings, and chat.
Own customer requests from initial contact through resolution, maintaining accurate documentation, timely internal and external communication, and reliable follow-through.
Assess issue impact, prioritize time-sensitive needs, and respond within established service-level expectations. Provide clear, empathetic support in challenging situations. Escalate issues that affect broader customer relationships, clinical program performance, or contractual commitments to the Clinical Program Manager.
Share customer feedback, recurring issues, and support trends with Clinical Program Management, Service Design, and Product teams to inform improvements in clinical workflows, product usability, and customer adoption.

Technical Troubleshooting

Troubleshoot issues involving Linus Health software, Apple iPads and iOS, web browsers, connectivity, and device functionality.
Gather details, ask diagnostic questions, test possible solutions, and reproduce issues when possible. Document findings and determine appropriate next steps.
Refer to Product, Engineering, and Clinical Program Management teams through established division communications when specialized expertise is needed, while maintaining ownership of customer follow-up.
Build working knowledge of Linus Health products and customer workflows; apply new learning and sound judgment to unfamiliar issues and escalations.

Customer Operations

Coordinate customer onboarding tasks related to device logistics, fulfillment, and vendor-related requests.
Track support metrics and SLA performance, including responsiveness, resolution quality, and customer satisfaction. Follow established privacy, security, and escalation procedures.
Identify recurring issues and customer trends; recommend improvements to workflows, documentation, and products, and develop scalable customer support processes.
Maintain internal knowledge resources, share insights across teams, and support special projects that improve the customer experience.
Proactively identify operational risks, recurring support needs, and gaps in customer readiness; coordinate with the Clinical Program Manager and other internal teams to address them before they affect clinical workflows or customer satisfaction.

What Excellence Looks Like An exceptional Customer Experience Support Analyst makes customers feel confident that their needs are understood, their issues are being addressed, and nothing is falling through the cracks. They are responsive, thoughtful, and thorough. They investigate before escalating, communicate proactively, follow through on commitments, and understand the impact their work has on clinicians, patients, and customer operations. At any point, they can answer: What does this customer need? What is preventing them from moving forward? Who needs to be involved? What happens next? Have we closed the loop? They recognize patterns, anticipate recurring problems, and look for opportunities to make support more effective and scalable. They take pride in solving problems well and hold themselves and their colleagues to a high standard of customer care. About You Required

3–5 years of experience in Customer Success, Customer Support, Customer Operations, or technical support.
Professional experience in a healthcare environment or a role directly supporting healthcare delivery, with an understanding of clinical and operational workflows.
Familiarity with Zendesk, including managing tickets, documenting interactions, updating statuses, and tracking requests through resolution.
Strong technical troubleshooting aptitude and the ability to investigate unfamiliar issues logically and learn new systems. A coding background is not required.
Excellent written and verbal communication skills, including empathetic customer support and effective de-escalation.
Strong organizational and project management skills, with demonstrated ownership, initiative, and independent follow-through.
Ability to manage competing priorities, recognize time-sensitive needs, and exercise sound judgment about when to investigate, seek collaboration and guidance, or escalate.
Demonstrated cross-functional collaboration, openness to feedback, and adaptability as processes, technologies, and priorities evolve.
Passion for delivering exceptional customer experiences.

Preferred

Experience supporting healthcare SaaS platforms, digital health products, or medical technology used in clinical and/or research settings.
Experience troubleshooting Apple iPads and iOS, browsers, connectivity, or other customer-facing technologies.
Clinical training, direct patient-care experience, or experience working closely with healthcare professionals in patient-facing settings.
Exposure to clinical research, customer implementations, device logistics, or knowledge management.

Linus Health is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender, gender identity or expression, age, genetic information, disability or any characteristic protected by law. We believe that diversity is critical to the growth of our company and understand the importance of fostering an environment where everyone has a voice. We are also committed to providing reasonable accommodations for candidates with disabilities during the recruiting process. If you are in need of assistance due to a disability, please contact us.

The expected base salary range for this position is $65,000 to $70,000 USD annually. In addition to base salary, this position is eligible for equity and a comprehensive benefits package, including health benefits, unlimited PTO, a monthly flex day and a 401(k) plan with an employer match.

Actual compensation will be determined based on a variety of factors, including but not limited to relevant skills, professional experience, qualifications, geographic location, internal equity and market conditions. The final offer may vary based on these factors.

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