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Part-Time Retail Makeup Artist, Aventura
Charlotte Tilbury
Aventura, FL
- $20 to $26 USD / hour
- Part-time
…Team members bringing the Tilbury magic to life every single day. Across the world, our Retail Teams and Magic Offices work hand‑in‑hand to shape the Charlotte Tilbury experience - from the…
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TM
Corporate Marketing Intern
The Michaels Organization
Camden, NJ
- $19 to $21 USD / hour
…teammates can be proud to be a part of the extraordinary, every…
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MEDICAL ASSISTANT
StrideCare
Addison, TX
Coordinate day-to-day traffic of the clinic schedule to maintain patient flow.
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CNC Programmer
Rotating Machinery Svcs Inc
Chicopee, MA
Communicate program status, risks, and improvement opportunities directly to the General Manager as needed.
Added 1 min ago
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Technical Planner - Electric Utilities
Cordoba
San Diego, CA
- $71,000 to $91,000 USD / year
Support project schedules, resolve design discrepancies, and facilitate communication for the purposes and goals of the program at the direction of the program or project manager.
Added 1 min ago
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Part-time Cook - The Commons
Hilltop Employment
Grand Junction, CO
- $17.85 to $18.74 USD / hour
- Part-time
…that each play a unique and important part in what we do every day. Headquartered in beautiful Western Colorado, Hilltop is invested in the betterment of where we live, work and play. For…
Added 2 mins ago
Memory Care Director (Senior Living)
Discovery Commons Washington Square
Sewell, NJ
As Director of Memory Care, you’ll play an essential role in enriching the lives of seniors, creating meaningful connections, and making a difference every single day.
Added 2 mins ago
Environmental Services Department Manager
Healthcare Services Group, Inc.
Daphne, AL
Role: Environmental Services Department Manager
Added 2 mins ago
Aftermarket Sales Manager
Quantum Design Inc.
United States
As Aftermarket Sales Manager, you will be responsible for growing aftermarket revenue across Quantum Design's installed base throughout the region. This position focuses on expanding…
Added 2 mins ago
Manager In Training Meat Department
WinCo Foods
Surprise, AZ
Completes the Manager in Training classroom and on the job training program.
Added 2 mins ago
Manager In Training Bulk Foods Department
WinCo Foods
Bozeman, MT
Completes the Manager in Training classroom and on the job training program.
Added 2 mins ago
SM
Travel RN - Unit Manager
Synergy Medical Staffing
Carlisle, PA
- $2,497 USD / week
401K that matches up to 5% of your pay and you are 100% vested from Day 1.
Added 2 mins ago
Licensed Vet Tech
ANIMAL CARE & CONTROL OF NYC
The Bronx, NY
…and/or consolidation under the Public Service Loan Forgiveness program (PSLF). Created under the College Cost Reduction and Access Act of 2007, PSLF allows borrowers who work full time for…
Added 2 mins ago
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Part Time Assistant - Holyoke Mall
PACSUN
Holyoke, MA
- Part-time
…resources to inspire and bring about positive development. Our program PacCares supports and partners with organizations that align with our internal and external initiatives surrounding…
Added 3 mins ago
Talent Acquisition Delivery Manager
STACK Infrastructure US
Austin, TX
STACK Infrastructure is seeking a Manager of Talent Acquisition Delivery to lead the day-to-day execution of talent acquisition activities and drive consistent, high-quality recruiting…
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Mobile App Release Engineer II
USA-Medtronic MiniMed, Inc 1017
Northridge, CA
…computer and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each…
Added 3 mins ago
Safety & Health Coordinator
Nucor
Kapolei, HI
Responsible for ensuring compliance with company safety program, contractor’s safety programs, and with all applicable federal and state regulations applicable to safety and reporting any…
Added 3 mins ago
FF
Part-Time Sales Associate - Famous Footwear
Famous Footwear
GLENDALE, AZ
- Part-time
Elevate to Your Goal-Crushing Era: You’ll bring your best to each day; take accountability for your effort and its impact on Famous Footwear’s overall performance. You’ll review store…
Added 3 mins ago
FF
Part-Time Sales Associate - Famous Footwear
Famous Footwear
MONACA, PA
- Part-time
Elevate to Your Goal-Crushing Era: You’ll bring your best to each day; take accountability for your effort and its impact on Famous Footwear’s overall performance. You’ll review store…
Added 3 mins ago
Practice Manager
AEG Vision
Hershey, PA
At AEG, we believe great patient experiences begin with great teams. As a Practice Manager, you'll inspire, develop and support the entire team, deliver exceptional patient care, and…
Added 3 mins ago
AF
Service Writer
Amerit Fleet Solutions
SEATTLE, WA
- $35 to $40 USD / hour
Supports the Fleet Manager (FM) in day-to-day operations for all on-site and satellite locations in your area of responsibility.
Added 3 mins ago
CT Scan Technologist, Per Diem (PD)
University of Miami
Miami, FL
…designated areas, procedures and equipment. Supervises the day-to-day operations in the absence of modality Chief Technologist or Radiology…
Added 3 mins ago
CT Scan Technologist, Per Diem (PD)
University of Miami
Miami, FL
…designated areas, procedures and equipment. Supervises the day-to-day operations in the absence of modality Chief Technologist or Radiology…
Added 3 mins ago
PD
Senior Cloud Operations Engineer
Pantheon Data
Reston, VA
- $82,000 to $190,000 USD / year
…center operations, information technology, software engineering, program management, strategic communications, engineering, and cybersecurity. We have also grown our customer base to…
Added 4 mins ago
BP
Cook Manager - Normandale Hills Elementary (7 hrs/day)
Bloomington Public Schools
Bloomington, MN
- $27.6 to $28.45 USD / hour
Normandale Hills Elementary Cook Manager (7 hrs/day)

Linus Health

Customer Experience Support Analyst

Remote, United States

$65,000 to $70,000 USD / year

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Job details

Pay: $65,000 to $70,000 USD / year
Experience: 3–5 years of experience in Customer Success, Customer Support, Customer Operations, or technical support.
Posting language: English
Posted: Nov 2, 2026

Original job description

About Linus Health Linus Health is transforming brain health through early detection, scalable cognitive assessment, and data-driven clinical pathways. By combining neuroscience, clinical expertise, and AI we enable earlier identification of cognitive impairment and more coordinated care across the healthcare continuum.

As we expand nationally, we are building a system that integrates brain health support across health systems, primary care, payers, research and pharma studies, population health organizations, diagnostic providers, virtual care platforms, and dementia care management partners to deliver measurable value across risk-based environments.

The Role We are seeking a Customer Experience Support Analyst to deliver exceptional day-to-day support to Linus Health customers and users. This individual will report to the Associate Manager, Customer Experience and serve as a trusted resource for technical troubleshooting, customer requests, and operational support, ensuring issues are addressed promptly, thoughtfully, and thoroughly.

This role requires strong technical problem-solving, proactive communication, and a deep appreciation for how our technology supports clinical workflows. Support Analysts take ownership of customer issues from initial contact through resolution, coordinate with internal teams, and identify opportunities to improve the reliability, efficiency, and quality of the customer experience. What You'll Do Customer Support and Issue Resolution

Serve as the primary point of contact for day-to-day customer support requests through the Linus Support Portal, email, phone, meetings, and chat.
Own customer requests from initial contact through resolution, maintaining accurate documentation, timely internal and external communication, and reliable follow-through.
Assess issue impact, prioritize time-sensitive needs, and respond within established service-level expectations. Provide clear, empathetic support in challenging situations. Escalate issues that affect broader customer relationships, clinical program performance, or contractual commitments to the Clinical Program Manager.
Share customer feedback, recurring issues, and support trends with Clinical Program Management, Service Design, and Product teams to inform improvements in clinical workflows, product usability, and customer adoption.

Technical Troubleshooting

Troubleshoot issues involving Linus Health software, Apple iPads and iOS, web browsers, connectivity, and device functionality.
Gather details, ask diagnostic questions, test possible solutions, and reproduce issues when possible. Document findings and determine appropriate next steps.
Refer to Product, Engineering, and Clinical Program Management teams through established division communications when specialized expertise is needed, while maintaining ownership of customer follow-up.
Build working knowledge of Linus Health products and customer workflows; apply new learning and sound judgment to unfamiliar issues and escalations.

Customer Operations

Coordinate customer onboarding tasks related to device logistics, fulfillment, and vendor-related requests.
Track support metrics and SLA performance, including responsiveness, resolution quality, and customer satisfaction. Follow established privacy, security, and escalation procedures.
Identify recurring issues and customer trends; recommend improvements to workflows, documentation, and products, and develop scalable customer support processes.
Maintain internal knowledge resources, share insights across teams, and support special projects that improve the customer experience.
Proactively identify operational risks, recurring support needs, and gaps in customer readiness; coordinate with the Clinical Program Manager and other internal teams to address them before they affect clinical workflows or customer satisfaction.

What Excellence Looks Like An exceptional Customer Experience Support Analyst makes customers feel confident that their needs are understood, their issues are being addressed, and nothing is falling through the cracks. They are responsive, thoughtful, and thorough. They investigate before escalating, communicate proactively, follow through on commitments, and understand the impact their work has on clinicians, patients, and customer operations. At any point, they can answer: What does this customer need? What is preventing them from moving forward? Who needs to be involved? What happens next? Have we closed the loop? They recognize patterns, anticipate recurring problems, and look for opportunities to make support more effective and scalable. They take pride in solving problems well and hold themselves and their colleagues to a high standard of customer care. About You Required

3–5 years of experience in Customer Success, Customer Support, Customer Operations, or technical support.
Professional experience in a healthcare environment or a role directly supporting healthcare delivery, with an understanding of clinical and operational workflows.
Familiarity with Zendesk, including managing tickets, documenting interactions, updating statuses, and tracking requests through resolution.
Strong technical troubleshooting aptitude and the ability to investigate unfamiliar issues logically and learn new systems. A coding background is not required.
Excellent written and verbal communication skills, including empathetic customer support and effective de-escalation.
Strong organizational and project management skills, with demonstrated ownership, initiative, and independent follow-through.
Ability to manage competing priorities, recognize time-sensitive needs, and exercise sound judgment about when to investigate, seek collaboration and guidance, or escalate.
Demonstrated cross-functional collaboration, openness to feedback, and adaptability as processes, technologies, and priorities evolve.
Passion for delivering exceptional customer experiences.

Preferred

Experience supporting healthcare SaaS platforms, digital health products, or medical technology used in clinical and/or research settings.
Experience troubleshooting Apple iPads and iOS, browsers, connectivity, or other customer-facing technologies.
Clinical training, direct patient-care experience, or experience working closely with healthcare professionals in patient-facing settings.
Exposure to clinical research, customer implementations, device logistics, or knowledge management.

Linus Health is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender, gender identity or expression, age, genetic information, disability or any characteristic protected by law. We believe that diversity is critical to the growth of our company and understand the importance of fostering an environment where everyone has a voice. We are also committed to providing reasonable accommodations for candidates with disabilities during the recruiting process. If you are in need of assistance due to a disability, please contact us.

The expected base salary range for this position is $65,000 to $70,000 USD annually. In addition to base salary, this position is eligible for equity and a comprehensive benefits package, including health benefits, unlimited PTO, a monthly flex day and a 401(k) plan with an employer match.

Actual compensation will be determined based on a variety of factors, including but not limited to relevant skills, professional experience, qualifications, geographic location, internal equity and market conditions. The final offer may vary based on these factors.

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