Jobs in the United States

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Lead Program Manager, Space Electronics
AeroVironment, Inc.
Albuquerque, NM
At least 8 years of experience as a project or program manager in aerospace, electronics manufacturing, or another technical industry.
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AI Security Senior Manager
Deloitte
Saint Louis, MO
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AI Security Senior Manager
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Military Maintenance and Sustainment Strategy Manager
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Must have or qualify for a U.S
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Supplier Partnership & Development | Sr. Supplier Development Manager
GE Aerospace
Evendale, OH
As a Senior Supplier Development Manager at GE Aerospace, you will play a pivotal role in shaping the future of our global supply chain. By identifying, assessing, and onboarding…
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Lead Mechanical Design Engineer – Next Generation Products
GE Aerospace
Evendale, OH
…structural components. The engineer is responsible for executing technical design tasks including analysis and manufacturing support of assigned hardware in addition to program management…
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Program Manager - Edison Works
GE Aerospace
Evendale, OH
Program Manager within Edison Works next generation products, working cross-functionally to guide a diverse NPI team to deliver on customer requirements and business objectives. In this…
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Sr Change Management & NPI Leader
GE Aerospace
Remote, United States
The Source Change Manager role will lead a portfolio of source changes (supplier to supplier or NPI) through the CEM Source Change Process. This role will be responsible for the planning…
Added 2 mins ago
Senior Mechanical Design Engineer - Next Generation Products
GE Aerospace
Evendale, OH
…structural components. The engineer is responsible for executing technical design tasks including analysis and manufacturing support of assigned hardware in addition to program management…
Added 2 mins ago
Program Manager - Strategic Packaging
GE Aerospace
Evendale, OH
We are seeking a Program Manager for Strategic Packaging with strong program and project management capability, deep packaging design and materials expertise, and continuous improvement…
Added 2 mins ago
Senior Program Manager Hypersonics
GE Aerospace
Bohemia, NY
…hypersonic R&D prototype initiatives. This role is a hands-on program leader for that work. As Senior Program Manager, you will lead a team made up of a project engineer and engineering…
Added 2 mins ago
GA
Senior Robotics & Autonomy Engineer
GE Aerospace
Niskayuna, NY
- $131,000 to $218,000 USD / year
Grow as a technical and thought leader, positioning for future roles such as Principal Scientist or technical manager.
Added 2 mins ago
Operation Leader
GE Aerospace
Peebles, OH
Perform the daily operation of the large engine Production Building Operations Manager at Peebles Test Operation to ensure reliability and consistency on the production line. Impacts…
Added 2 mins ago
Senior Program Management Manager - Program Management
GE Aerospace
Jacksonville, FL
…collaboration with internal and external stakeholders. Accountable for program schedule, budget performance, risk management, contract management, customer deliverables and satisfaction,…
Added 2 mins ago
Digital Systems Intern - Bohemia, NY - Summer 2027
GE Aerospace
Bohemia, NY
Reports to Engineering Manager or senior Mechanical Engineers
Added 2 mins ago
GA
Sr Engineering Project Manager – Network Switch Product
GE Aerospace
Grand Rapids, MI · Clearwater, FL
- $130,000 to $173,000 USD / year
Lead customer meetings with the Program Manager, including preparation of material for design reviews, technical information reviews, and certification milestones (SOIs).
Added 2 mins ago
GA
Product Line Leader – Avionics Networking (A664)
GE Aerospace
Grand Rapids, MI
- $130,000 to $173,000 USD / year
Partner with the Engineering Project Manager, Technical Manager, and A664 SMEs to align technical plans with schedule, cost, and resource commitments.
Added 2 mins ago
GA
Director, Architecture and Data
GE Aerospace
Remote, United States
- $152,000 to $202,000 USD / year
…Data Fabric, coordinating with the Data Fabric Sr Principal Technical Product Manager and the Principal Architects for Enterprise, Data, Infrastructure, and…
Added 2 mins ago
GA
Sr Manufacturing Engineer – Sourced Hardware
GE Aerospace
Remote, United States
- $136,000 to $181,000 USD / year
…improvements, support the Sourcing team and suppliers to resolve technical issues, while providing expertise to the team on manufacturing…
Added 2 mins ago
Senior Program Manager Hypersonics
GE Aerospace
Bohemia, NY · Rockledge, FL
…hypersonic R&D prototype initiatives. This role is a hands-on program leader for that work. As Senior Program Manager, you will lead a team made up of a project engineer and engineering…
Added 2 mins ago
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Principal Technical Product Manager, Data & Platform
GE Aerospace
Remote, United States
- $152,000 to $222,000 USD / year
…supporting the Defense & Systems (D&S) business, the Principal Technical Product Manager, Data & Platform owns the D&S Palantir Foundry environment and leads delivery across the technical…
Added 2 mins ago
GA
Manufacturing Manager - Equipment Maintenance
GE Aerospace
Lynn, MA
- $116,150 to $135,000 USD / year
A GE Leadership Program graduate may be considered in lieu of experience.
Added 2 mins ago
Turbine Aerodynamics Lead Engineer
GE Aerospace
Evendale, OH
Formulate and execute plans to achieve technical and program requirements
Added 2 mins ago
GA
Sub Section Manager- Systems Engineering (Network Switch Products)
GE Aerospace
Grand Rapids, MI
- $130,000 to $173,000 USD / year
Help define the future of flight at GE Aerospace! The Technical Manager will lead a Network Switch engineering team within the ION (Input/Output & Networking) organization. The team will…
Added 2 mins ago
GA
Technology Manager - Component Heat Transfer
GE Aerospace
Niskayuna, NY
- $130,000 to $240,000 USD / year
We are seeking a Technology Manager - Component Heat Transfer to lead a world-class team advancing the cooling and thermal design technologies that let high temperature components survive…

Linus Health

Customer Experience Support Analyst

Remote, United States

$65,000 to $70,000 USD / year

Apply on ats.rippling.com About employer

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Job details

Pay: $65,000 to $70,000 USD / year
Experience: 3–5 years of experience in Customer Success, Customer Support, Customer Operations, or technical support.
Posting language: English
Posted: Nov 2, 2026

Original job description

About Linus Health Linus Health is transforming brain health through early detection, scalable cognitive assessment, and data-driven clinical pathways. By combining neuroscience, clinical expertise, and AI we enable earlier identification of cognitive impairment and more coordinated care across the healthcare continuum.

As we expand nationally, we are building a system that integrates brain health support across health systems, primary care, payers, research and pharma studies, population health organizations, diagnostic providers, virtual care platforms, and dementia care management partners to deliver measurable value across risk-based environments.

The Role We are seeking a Customer Experience Support Analyst to deliver exceptional day-to-day support to Linus Health customers and users. This individual will report to the Associate Manager, Customer Experience and serve as a trusted resource for technical troubleshooting, customer requests, and operational support, ensuring issues are addressed promptly, thoughtfully, and thoroughly.

This role requires strong technical problem-solving, proactive communication, and a deep appreciation for how our technology supports clinical workflows. Support Analysts take ownership of customer issues from initial contact through resolution, coordinate with internal teams, and identify opportunities to improve the reliability, efficiency, and quality of the customer experience. What You'll Do Customer Support and Issue Resolution

Serve as the primary point of contact for day-to-day customer support requests through the Linus Support Portal, email, phone, meetings, and chat.
Own customer requests from initial contact through resolution, maintaining accurate documentation, timely internal and external communication, and reliable follow-through.
Assess issue impact, prioritize time-sensitive needs, and respond within established service-level expectations. Provide clear, empathetic support in challenging situations. Escalate issues that affect broader customer relationships, clinical program performance, or contractual commitments to the Clinical Program Manager.
Share customer feedback, recurring issues, and support trends with Clinical Program Management, Service Design, and Product teams to inform improvements in clinical workflows, product usability, and customer adoption.

Technical Troubleshooting

Troubleshoot issues involving Linus Health software, Apple iPads and iOS, web browsers, connectivity, and device functionality.
Gather details, ask diagnostic questions, test possible solutions, and reproduce issues when possible. Document findings and determine appropriate next steps.
Refer to Product, Engineering, and Clinical Program Management teams through established division communications when specialized expertise is needed, while maintaining ownership of customer follow-up.
Build working knowledge of Linus Health products and customer workflows; apply new learning and sound judgment to unfamiliar issues and escalations.

Customer Operations

Coordinate customer onboarding tasks related to device logistics, fulfillment, and vendor-related requests.
Track support metrics and SLA performance, including responsiveness, resolution quality, and customer satisfaction. Follow established privacy, security, and escalation procedures.
Identify recurring issues and customer trends; recommend improvements to workflows, documentation, and products, and develop scalable customer support processes.
Maintain internal knowledge resources, share insights across teams, and support special projects that improve the customer experience.
Proactively identify operational risks, recurring support needs, and gaps in customer readiness; coordinate with the Clinical Program Manager and other internal teams to address them before they affect clinical workflows or customer satisfaction.

Work Schedule & Availability Linus Health's Customer Experience support hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. Eastern Time. Individual work schedules may vary within this window based on business needs, team coverage requirements, and customer demand. Employees are expected to maintain flexibility in their schedules to support consistent and reliable customer service. What Excellence Looks Like An exceptional Customer Experience Support Analyst makes customers feel confident that their needs are understood, their issues are being addressed, and nothing is falling through the cracks. They are responsive, thoughtful, and thorough. They investigate before escalating, communicate proactively, follow through on commitments, and understand the impact their work has on clinicians, patients, and customer operations. At any point, they can answer: What does this customer need? What is preventing them from moving forward? Who needs to be involved? What happens next? Have we closed the loop? They recognize patterns, anticipate recurring problems, and look for opportunities to make support more effective and scalable. They take pride in solving problems well and hold themselves and their colleagues to a high standard of customer care. About You Required

3–5 years of experience in Customer Success, Customer Support, Customer Operations, or technical support.
Professional experience in a healthcare environment or a role directly supporting healthcare delivery, with an understanding of clinical and operational workflows.
Familiarity with Zendesk, including managing tickets, documenting interactions, updating statuses, and tracking requests through resolution.
Strong technical troubleshooting aptitude and the ability to investigate unfamiliar issues logically and learn new systems. A coding background is not required.
Excellent written and verbal communication skills, including empathetic customer support and effective de-escalation.
Strong organizational and project management skills, with demonstrated ownership, initiative, and independent follow-through.
Ability to manage competing priorities, recognize time-sensitive needs, and exercise sound judgment about when to investigate, seek collaboration and guidance, or escalate.
Demonstrated cross-functional collaboration, openness to feedback, and adaptability as processes, technologies, and priorities evolve.
Passion for delivering exceptional customer experiences.

Preferred

Experience supporting healthcare SaaS platforms, digital health products, or medical technology used in clinical and/or research settings.
Experience troubleshooting Apple iPads and iOS, browsers, connectivity, or other customer-facing technologies.
Clinical training, direct patient-care experience, or experience working closely with healthcare professionals in patient-facing settings.
Exposure to clinical research, customer implementations, device logistics, or knowledge management.

Linus Health is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender, gender identity or expression, age, genetic information, disability or any characteristic protected by law. We believe that diversity is critical to the growth of our company and understand the importance of fostering an environment where everyone has a voice. We are also committed to providing reasonable accommodations for candidates with disabilities during the recruiting process. If you are in need of assistance due to a disability, please contact us.

The expected base salary range for this position is $65,000 to $70,000 USD annually. In addition to base salary, this position is eligible for equity and a comprehensive benefits package, including health benefits, unlimited PTO, a monthly flex day and a 401(k) plan with an employer match.

Actual compensation will be determined based on a variety of factors, including but not limited to relevant skills, professional experience, qualifications, geographic location, internal equity and market conditions. The final offer may vary based on these factors.

Apply on ats.rippling.com About employer

More about this job

Skills

Customer experience
Troubleshooting
Problem solving
Communication skills
Customer service
Documentation
Customer relations
Program management
Troubleshoot
Onboarding
Logistics
Technical support
Zendesk
Project management
Collaboration
Adaptability
Research
Patient care
Clinical research

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Work requirements

Jobs in the United States