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Specialist, Stockroom
USA Jet Airlines, Inc.
Belleville, MI
The Specialist, Stockroom – reports to the Stores Leads and the Manager of Stores. Assists in the daily activities and operations of the Stores Department.
Added 4 mins ago
Senior Manager, Identity & Access Management
DoorDash USA
NY
…seamless access across DoorDash's global engineering and business operations. Our mission is to make access simple, automated, and user-centric, reducing friction through self-service…
Added 4 mins ago
Manager II, Logistics Operations
Applied Materials, Inc
Austin, TX
Operates in close collaboration with outsourced Logistics Operations providers and internal organization. Planning Ordering, Purchasing and Customer Account Specialists in local region
Added 5 mins ago
SO
Policy & Program Coordinator (Technician IV) - Denver
State of Colorado
Denver, CO
- $56,628 to $65,112 USD / year
As an operational support role to executive leadership, the Policy and Program Coordinator provides dependable administrative, operational, and analytical support to CDOT’s Deputy Director…
Added 6 mins ago
AT
Sales Manager- Holman Lincoln
Auto Truck Group LLC
Mount Laurel, NJ
- $105,050 to $149,700 USD / year
…manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the…
Added 6 mins ago
AT
Manager - Marketing Analytics
Auto Truck Group LLC
Mount Laurel, NJ
- $120,730 to $187,130 USD / year
…manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the…
Added 6 mins ago
Global Supply Manager, Programs and Production
Divergent
Torrance, CA
This role requires close collaboration with Program Management, Engineering, Manufacturing, Quality, Production Planning, Finance, and Logistics to meet customer commitments while building…
Added 8 mins ago
Traveling Construction Manager | Industrial Food & Beverage
CSM Group
United States
…joining CSM Group, we will provide you with a robust onboarding program to expose you to broad aspects of the organization by meeting with operations, business leaders, and peers to better…
Added 8 mins ago
Demand Planner II
Kimball Solutions Jasper, Inc.
United States
Understand non-conformances and able to document or verbally bring to the attention of the program manager, and if needed the logistics manager
Added 11 mins ago
District Manager
Alsco
Naples, FL
The District Manager oversees daily route operations, delivery performance, customer service, and service team members to ensure efficient and high-quality service. The District Manager…
Added 13 mins ago
Senior Program Specialist, Healthy Aging
National Council on Aging
Arlington, VA
The Senior Program Specialist, Healthy Aging leads and supports the day-to-day activities, operations, documentation, resource development and logistics of multiple health promotion…
Added 15 mins ago
HA
Manager of Site Operations- Baltimore
HIGHER ACHIEVEMENT PROGRAM INC
Baltimore, MD
- $80,000 USD / year
Summary: Reporting to the Director of Program Operations (DPO), the Manager of Site Operations (MSO) oversees the delivery, quality, and ongoing improvement of Higher Achievement…
Added 16 mins ago
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Shift Lead
Walgreens
KENOSHA, WI
- $17.5 to $22.5 USD / hour
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
Added 16 mins ago
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Shift Lead
Walgreens
KENOSHA, WI
- $17.5 to $22.5 USD / hour
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
Added 16 mins ago
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Shift Lead
Walgreens
OLYMPIA, WA
- $18.5 to $23.5 USD / hour
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
Added 16 mins ago
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Shift Lead
Walgreens
LYNNWOOD, WA
- $18.5 to $23.5 USD / hour
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
Added 16 mins ago
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Shift Lead
Walgreens
ANTIOCH, TN
- $17.5 to $22.5 USD / hour
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
Added 16 mins ago
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Shift Lead
Walgreens
ARLINGTON, TN
- $17.5 to $22.5 USD / hour
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
Added 16 mins ago
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Shift Lead
Walgreens
CORRYTON, TN
- $17.5 to $22.5 USD / hour
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
Added 16 mins ago
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Shift Lead
Walgreens
CHARLESTON, SC
- $17.5 to $22.5 USD / hour
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
Added 16 mins ago
PP
Customer Service Associate (nomnom West Moscow | Part-Time)
Par Pacific
Moscow, ID
- $16.95 to $20.5 USD / hour
- Part-time
…organization that could lead to Senior CSA, Assistant Store Manager, Store Manager, Retail Area Manager, Operations, Marketing and/or…
Added 16 mins ago
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Food Service Associate (nomnom Grangeville | Part-Time)
Par Pacific
Grangeville, ID
- $13.33 to $19 USD / hour
- Part-time
…organization that could lead to Senior CSA, Assistant Store Manager, Store Manager, Retail Area Manager, Operations, Marketing and/or…
Added 16 mins ago
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Food Service Associate (nomnom Asotin | Part-Time)
Par Pacific
Asotin, WA
- $17.13 to $20.83 USD / hour
- Part-time
…organization that could lead to Senior CSA, Assistant Store Manager, Store Manager, Retail Area Manager, Operations, Marketing and/or…
Added 16 mins ago
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Shift Lead
Walgreens
ELYRIA, OH
- $17.5 to $22.5 USD / hour
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
Added 16 mins ago
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Shift Lead
Walgreens
POLAND, OH
- $17.5 to $22.5 USD / hour
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).

Linus Health

Customer Experience Support Analyst

Remote, United States

$65,000 to $70,000 USD / year

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Job details

Pay: $65,000 to $70,000 USD / year
Experience: 3–5 years of experience in Customer Success, Customer Support, Customer Operations, or technical support.
Posting language: English
Posted: Nov 2, 2026

Original job description

About Linus Health Linus Health is transforming brain health through early detection, scalable cognitive assessment, and data-driven clinical pathways. By combining neuroscience, clinical expertise, and AI we enable earlier identification of cognitive impairment and more coordinated care across the healthcare continuum.

As we expand nationally, we are building a system that integrates brain health support across health systems, primary care, payers, research and pharma studies, population health organizations, diagnostic providers, virtual care platforms, and dementia care management partners to deliver measurable value across risk-based environments.

The Role We are seeking a Customer Experience Support Analyst to deliver exceptional day-to-day support to Linus Health customers and users. This individual will report to the Associate Manager, Customer Experience and serve as a trusted resource for technical troubleshooting, customer requests, and operational support, ensuring issues are addressed promptly, thoughtfully, and thoroughly.

This role requires strong technical problem-solving, proactive communication, and a deep appreciation for how our technology supports clinical workflows. Support Analysts take ownership of customer issues from initial contact through resolution, coordinate with internal teams, and identify opportunities to improve the reliability, efficiency, and quality of the customer experience. What You'll Do Customer Support and Issue Resolution

Serve as the primary point of contact for day-to-day customer support requests through the Linus Support Portal, email, phone, meetings, and chat.
Own customer requests from initial contact through resolution, maintaining accurate documentation, timely internal and external communication, and reliable follow-through.
Assess issue impact, prioritize time-sensitive needs, and respond within established service-level expectations. Provide clear, empathetic support in challenging situations. Escalate issues that affect broader customer relationships, clinical program performance, or contractual commitments to the Clinical Program Manager.
Share customer feedback, recurring issues, and support trends with Clinical Program Management, Service Design, and Product teams to inform improvements in clinical workflows, product usability, and customer adoption.

Technical Troubleshooting

Troubleshoot issues involving Linus Health software, Apple iPads and iOS, web browsers, connectivity, and device functionality.
Gather details, ask diagnostic questions, test possible solutions, and reproduce issues when possible. Document findings and determine appropriate next steps.
Refer to Product, Engineering, and Clinical Program Management teams through established division communications when specialized expertise is needed, while maintaining ownership of customer follow-up.
Build working knowledge of Linus Health products and customer workflows; apply new learning and sound judgment to unfamiliar issues and escalations.

Customer Operations

Coordinate customer onboarding tasks related to device logistics, fulfillment, and vendor-related requests.
Track support metrics and SLA performance, including responsiveness, resolution quality, and customer satisfaction. Follow established privacy, security, and escalation procedures.
Identify recurring issues and customer trends; recommend improvements to workflows, documentation, and products, and develop scalable customer support processes.
Maintain internal knowledge resources, share insights across teams, and support special projects that improve the customer experience.
Proactively identify operational risks, recurring support needs, and gaps in customer readiness; coordinate with the Clinical Program Manager and other internal teams to address them before they affect clinical workflows or customer satisfaction.

What Excellence Looks Like An exceptional Customer Experience Support Analyst makes customers feel confident that their needs are understood, their issues are being addressed, and nothing is falling through the cracks. They are responsive, thoughtful, and thorough. They investigate before escalating, communicate proactively, follow through on commitments, and understand the impact their work has on clinicians, patients, and customer operations. At any point, they can answer: What does this customer need? What is preventing them from moving forward? Who needs to be involved? What happens next? Have we closed the loop? They recognize patterns, anticipate recurring problems, and look for opportunities to make support more effective and scalable. They take pride in solving problems well and hold themselves and their colleagues to a high standard of customer care. About You Required

3–5 years of experience in Customer Success, Customer Support, Customer Operations, or technical support.
Professional experience in a healthcare environment or a role directly supporting healthcare delivery, with an understanding of clinical and operational workflows.
Familiarity with Zendesk, including managing tickets, documenting interactions, updating statuses, and tracking requests through resolution.
Strong technical troubleshooting aptitude and the ability to investigate unfamiliar issues logically and learn new systems. A coding background is not required.
Excellent written and verbal communication skills, including empathetic customer support and effective de-escalation.
Strong organizational and project management skills, with demonstrated ownership, initiative, and independent follow-through.
Ability to manage competing priorities, recognize time-sensitive needs, and exercise sound judgment about when to investigate, seek collaboration and guidance, or escalate.
Demonstrated cross-functional collaboration, openness to feedback, and adaptability as processes, technologies, and priorities evolve.
Passion for delivering exceptional customer experiences.

Preferred

Experience supporting healthcare SaaS platforms, digital health products, or medical technology used in clinical and/or research settings.
Experience troubleshooting Apple iPads and iOS, browsers, connectivity, or other customer-facing technologies.
Clinical training, direct patient-care experience, or experience working closely with healthcare professionals in patient-facing settings.
Exposure to clinical research, customer implementations, device logistics, or knowledge management.

Linus Health is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender, gender identity or expression, age, genetic information, disability or any characteristic protected by law. We believe that diversity is critical to the growth of our company and understand the importance of fostering an environment where everyone has a voice. We are also committed to providing reasonable accommodations for candidates with disabilities during the recruiting process. If you are in need of assistance due to a disability, please contact us.

The expected base salary range for this position is $65,000 to $70,000 USD annually. In addition to base salary, this position is eligible for equity and a comprehensive benefits package, including health benefits, unlimited PTO, a monthly flex day and a 401(k) plan with an employer match.

Actual compensation will be determined based on a variety of factors, including but not limited to relevant skills, professional experience, qualifications, geographic location, internal equity and market conditions. The final offer may vary based on these factors.

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