Jobs in the United States

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Added 1 min ago
Sales and Service Banker, Pelham, NH
Santander US
Pelham, NH
…Sales and Service Banker role. District Executive, District Operations Manager and Region President endorsement of performance - Required.…
Added 1 min ago
Sr Manager, Partner Relationship Manager
CVS Health
Remote, United States
The Senior Manager, Partner Relationship Manager serves as the primary liaison between Aetna business organizations, Centers of Excellence (COEs), and strategic outsourcing partners. This…
Added 1 min ago
DH
Program Manager - State Opioid Response
Dartmouth Health
Lebanon, NH
- $75,899.2 USD / year
Bachelor of Science with 3 years of related supervisory/management experience or significant equivalent experience required
Added 1 min ago
DH
Sterile Processing Team Lead -Central Sterile Reprocessing
Dartmouth Health
Lebanon, NH
- $23.39 to $36.26 USD / hour
Serves as first point of contact for customer issues, process problems, and routine problem solving in areas of responsibility. Communicates these problems and corrective action forward to…
Added 1 min ago
DH
Sterile Processing Team Lead - Central Sterile Reprocessing
Dartmouth Health
Lebanon, NH
- $23.39 to $36.26 USD / hour
Serves as first point of contact for customer issues, process problems, and routine problem solving in areas of responsibility. Communicates these problems and corrective action forward to…
Added 1 min ago
DH
Nurse Manager (RN) - Service Line, PACU and Same Day Surgery
Dartmouth Health
Lebanon, NH
- $128,190.4 USD / year
The Service Line Nurse Manager (SLNM) is a strategic leader who oversees clinical operations, nursing care, and administrative functions for their designated clinical specialty. This role…
Added 1 min ago
Sales Insights & Analytics Manager (Remote)
American Express Global Business Travel
Concord, NH
We are looking for a Sales Insights & Analytics Manager to join our Sales Operations team as an individual contributor. This role is not a people-management position - it is a senior…
Added 1 min ago
FINANCE MANAGER
Compass Group, North America
Concord, NH
The Financial Manager is a results-oriented finance focus role reporting to the Sr Director of Finance. This role also works closely with operations leadership and the broader finance team.…
Added 1 min ago
Physician Pay Analyst
Intermountain Health
Concord, NH
The Physician Payroll Analyst collaborates with the Physician Payroll Manager, physicians, and all levels of leaders throughout the organization to administer physician payroll and provide…
Added 1 min ago
Project Manager - Global Labeling
Cardinal Health
Concord, NH
The Project Manager - Global Labeling is responsible for planning, governing, and executing large-scale, enterprise-wide labeling initiatives within the Global Labeling organization. This…
Added 1 min ago
Global Supply Chain Manager, ODM Network Switches Infrastructure Supply Chain
Meta
Concord, NH
Meta is seeking a professional experienced in driving strategic operations for large-scale supply chain organizations to execute on projects critical to Meta's Infrastructure Supply Chain &…
Added 1 min ago
Staff Software Engineer, Supply
Vibe
New York, NY
The team brings together partnerships, operations, and product. You will work closely with the DSP team, which runs the bidding infrastructure, and the Performance team, which decides how…
Added 1 min ago
HR Support Services Coordinator
Hub International Limited
Bothell, WA · San Diego, CA · Bellevue, WA · Sacramento, CA · Newport Beach, CA · Lynnwood, WA · Culver City, CA · San Ramon, CA
Process employee lifecycle transactions including new hires, job changes, terminations, leaves of absence, time and absence, and employee status updates.
Added 2 mins ago
Manager, Operations
Amsted Industries
Groveport, OH
…receives operating cost analysis from the Plant Controller; Lean Manager to further the concepts of Lean manufacturing; Purchasing Department in testing of new materials; vendors regarding…
Added 3 mins ago
Manager, Operations
Amsted Rail Company
Groveport, OH
…receives operating cost analysis from the Plant Controller; Lean Manager to further the concepts of Lean manufacturing; Purchasing Department in testing of new materials; vendors regarding…
Added 5 mins ago
Supervisor, Patient Access Center, Monday - Friday, 8:00am-4:30pm
UMass Memorial Health Care, Inc.
Remote, United States
1 - Day Shift, 8 Hours (United States of America)
Added 8 mins ago
Centralized Accounting Manager - Holman Vancouver
Holman Automotive Group Inc.
Vancouver, WA
Holman is looking for a Manager to join their Accounting Department in Vancouver, WA!
Added 8 mins ago
Engineering Project Manager 3
ACS Professional Staffing
Vancouver, WA
ACS Professional Staffing is looking for an employee to work on-site with our client. This Project Manager 3 role leads and facilitates project management support for large, complex High…
Added 10 mins ago
BC
Assessment Support Manager
Butte County
Oroville, CA
- $29.32 to $39.28 USD / hour
…questions as they play an important role in this recruitment process. All qualifying work experience that is described or included in responses to supplemental questions MUST also be…
Added 10 mins ago
Sr. Manager, Product Line Management
Syntiant
Itasca, IL
Must have 8-12 years of business / engineering related work experience
Added 10 mins ago
Production Manager - Manufacturing
Symmetrio
Littleton, MA
The Production Manager will lead manufacturing operations for complex, low-volume capital equipment, with responsibility for production execution, team leadership, build schedules, quality,…
Added 10 mins ago
S
Inside Sales Manager - Technical Sales / High-Technology Solutions
Symmetrio
Remote, United States
- From $110,000 USD / year
Symmetrio is partnering with an established technology company to identify an Inside Sales Manager responsible for driving revenue growth, developing customer relationships, and managing…
Added 11 mins ago
G
Warehouse Manager
GPAC
Greenville, OH
- $70,000 to $80,000 USD / year
gpac is working with a well-established food manufacturing facility in Southern Ohio that is seeking an experienced Warehouse Manager to lead multi-shift warehouse operations.
Added 11 mins ago
Voice Network Engineer
Leidos
Greenbelt, MD
Develop detailed Release and Deployment Packages (RDPs) and implementation documentation for engineering and operations teams.
Added 11 mins ago
Quality Supervisor - Off Shift (Food Manufacturing)
Conagra Brands
Hagerstown, MD
Reporting to the Quality Assurance Manager, you will lead quality and food safety activities onsite at our Hagerstown, Maryland manufacturing facility. You will guide the quality team,…

Linus Health

Customer Experience Support Analyst

Remote, United States

$65,000 to $70,000 USD / year

Apply on ats.rippling.com About employer

Applications open in a new tab.

Job details

Pay: $65,000 to $70,000 USD / year
Experience: 3–5 years of experience in Customer Success, Customer Support, Customer Operations, or technical support.
Posting language: English
Posted: Nov 2, 2026

Original job description

About Linus Health Linus Health is transforming brain health through early detection, scalable cognitive assessment, and data-driven clinical pathways. By combining neuroscience, clinical expertise, and AI we enable earlier identification of cognitive impairment and more coordinated care across the healthcare continuum.

As we expand nationally, we are building a system that integrates brain health support across health systems, primary care, payers, research and pharma studies, population health organizations, diagnostic providers, virtual care platforms, and dementia care management partners to deliver measurable value across risk-based environments.

The Role We are seeking a Customer Experience Support Analyst to deliver exceptional day-to-day support to Linus Health customers and users. This individual will report to the Associate Manager, Customer Experience and serve as a trusted resource for technical troubleshooting, customer requests, and operational support, ensuring issues are addressed promptly, thoughtfully, and thoroughly.

This role requires strong technical problem-solving, proactive communication, and a deep appreciation for how our technology supports clinical workflows. Support Analysts take ownership of customer issues from initial contact through resolution, coordinate with internal teams, and identify opportunities to improve the reliability, efficiency, and quality of the customer experience. What You'll Do Customer Support and Issue Resolution

Serve as the primary point of contact for day-to-day customer support requests through the Linus Support Portal, email, phone, meetings, and chat.
Own customer requests from initial contact through resolution, maintaining accurate documentation, timely internal and external communication, and reliable follow-through.
Assess issue impact, prioritize time-sensitive needs, and respond within established service-level expectations. Provide clear, empathetic support in challenging situations. Escalate issues that affect broader customer relationships, clinical program performance, or contractual commitments to the Clinical Program Manager.
Share customer feedback, recurring issues, and support trends with Clinical Program Management, Service Design, and Product teams to inform improvements in clinical workflows, product usability, and customer adoption.

Technical Troubleshooting

Troubleshoot issues involving Linus Health software, Apple iPads and iOS, web browsers, connectivity, and device functionality.
Gather details, ask diagnostic questions, test possible solutions, and reproduce issues when possible. Document findings and determine appropriate next steps.
Refer to Product, Engineering, and Clinical Program Management teams through established division communications when specialized expertise is needed, while maintaining ownership of customer follow-up.
Build working knowledge of Linus Health products and customer workflows; apply new learning and sound judgment to unfamiliar issues and escalations.

Customer Operations

Coordinate customer onboarding tasks related to device logistics, fulfillment, and vendor-related requests.
Track support metrics and SLA performance, including responsiveness, resolution quality, and customer satisfaction. Follow established privacy, security, and escalation procedures.
Identify recurring issues and customer trends; recommend improvements to workflows, documentation, and products, and develop scalable customer support processes.
Maintain internal knowledge resources, share insights across teams, and support special projects that improve the customer experience.
Proactively identify operational risks, recurring support needs, and gaps in customer readiness; coordinate with the Clinical Program Manager and other internal teams to address them before they affect clinical workflows or customer satisfaction.

Work Schedule & Availability Linus Health's Customer Experience support hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. Eastern Time. Individual work schedules may vary within this window based on business needs, team coverage requirements, and customer demand. Employees are expected to maintain flexibility in their schedules to support consistent and reliable customer service. What Excellence Looks Like An exceptional Customer Experience Support Analyst makes customers feel confident that their needs are understood, their issues are being addressed, and nothing is falling through the cracks. They are responsive, thoughtful, and thorough. They investigate before escalating, communicate proactively, follow through on commitments, and understand the impact their work has on clinicians, patients, and customer operations. At any point, they can answer: What does this customer need? What is preventing them from moving forward? Who needs to be involved? What happens next? Have we closed the loop? They recognize patterns, anticipate recurring problems, and look for opportunities to make support more effective and scalable. They take pride in solving problems well and hold themselves and their colleagues to a high standard of customer care. About You Required

3–5 years of experience in Customer Success, Customer Support, Customer Operations, or technical support.
Professional experience in a healthcare environment or a role directly supporting healthcare delivery, with an understanding of clinical and operational workflows.
Familiarity with Zendesk, including managing tickets, documenting interactions, updating statuses, and tracking requests through resolution.
Strong technical troubleshooting aptitude and the ability to investigate unfamiliar issues logically and learn new systems. A coding background is not required.
Excellent written and verbal communication skills, including empathetic customer support and effective de-escalation.
Strong organizational and project management skills, with demonstrated ownership, initiative, and independent follow-through.
Ability to manage competing priorities, recognize time-sensitive needs, and exercise sound judgment about when to investigate, seek collaboration and guidance, or escalate.
Demonstrated cross-functional collaboration, openness to feedback, and adaptability as processes, technologies, and priorities evolve.
Passion for delivering exceptional customer experiences.

Preferred

Experience supporting healthcare SaaS platforms, digital health products, or medical technology used in clinical and/or research settings.
Experience troubleshooting Apple iPads and iOS, browsers, connectivity, or other customer-facing technologies.
Clinical training, direct patient-care experience, or experience working closely with healthcare professionals in patient-facing settings.
Exposure to clinical research, customer implementations, device logistics, or knowledge management.

Linus Health is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender, gender identity or expression, age, genetic information, disability or any characteristic protected by law. We believe that diversity is critical to the growth of our company and understand the importance of fostering an environment where everyone has a voice. We are also committed to providing reasonable accommodations for candidates with disabilities during the recruiting process. If you are in need of assistance due to a disability, please contact us.

The expected base salary range for this position is $65,000 to $70,000 USD annually. In addition to base salary, this position is eligible for equity and a comprehensive benefits package, including health benefits, unlimited PTO, a monthly flex day and a 401(k) plan with an employer match.

Actual compensation will be determined based on a variety of factors, including but not limited to relevant skills, professional experience, qualifications, geographic location, internal equity and market conditions. The final offer may vary based on these factors.

Apply on ats.rippling.com About employer

More about this job

Skills

Customer experience
Troubleshooting
Problem solving
Communication skills
Customer service
Documentation
Customer relations
Program management
Troubleshoot
Onboarding
Logistics
Technical support
Zendesk
Project management
Collaboration
Adaptability
Research
Patient care
Clinical research

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Work requirements

Jobs in the United States