Jobs in the United States

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Added 15 mins ago
Digital Program Manager
The Freeman Company
IL · NV · TX
We are seeking a Digital Program Manager to help deliver a portfolio of digital commerce programs that drive revenue and improve how we serve our customers. Reporting to the VP, Digital…
Added 35 mins ago
Merchandising Service Associate - Plant Service Lead
Lowe's Home Centers, LLC
Glen Allen, VA
Collaborate with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs (e.g., materials, supplies, time)
Added 1 hour ago
UO
Marketing and Communications Specialist
University of Colorado Denver
Boulder, CO
- $58,200 to $67,500 USD / year
Design, Photography, and Digital Communications:
Added 1 hour ago
Customer Success Manager
Commify
Remote, United States
We need talented people to grow a global company where everyone feels proud to belong, have a purpose and do their best to directly shape the digital future.
Added 1 hour ago
IT SECURITY LEAD ANALYST
All Kingspan and Affiliate Companies
Deland, FL
The successful candidate will work closely with the IT security manager to ensure that Kingspan’s digital and physical assets are protected from unauthorized access. This includes leading…
Added 1 hour ago
IT SECURITY LEAD ANALYST
Kingspan Insulated Panels - Open
Deland, FL
The successful candidate will work closely with the IT security manager to ensure that Kingspan’s digital and physical assets are protected from unauthorized access. This includes leading…
Added 1 hour ago
Sales Analyst, Walmart
Reckitt
Bentonville, AR
…structure (+3 days/week in office to be decided upon with your manager) in a new, state-of-the-art office…
Added 2 hours ago
Special Education Teacher | Chicago, Illinois
Soliant Health
Chicago, IL
…opportunity to fully focus on managing the Individualized Education Program (IEP) process, supporting students and special education teams, and ensuring a seamless, compliant experience for…
Added 2 hours ago
Procure to Pay Functional Lead - Sr. Manager
Accenture
Oklahoma City, OK
Shape compelling value propositions - Translate complex transformation program into commercially clear narratives that win client CFO confidence and close large-scale managed services deals.
Added 2 hours ago
NL
Regional Operations Manager (FGP) - Manhattan
NYU Langone Health
New York, NY
- $84,577.92 to $115,000 USD / year
We have an exciting opportunity to join our team as a Regional Operations Manager (FGP) - Manhattan.
Added 2 hours ago
Senior Product Marketing Manager
ClassWallet
Remote, United States
…public funds, is seeking to hire a Senior Product Marketing Manager to join our…
Added 2 hours ago
Spa & Wellness Manager
Four Seasons
United States
The Spa & Wellness Manager is responsible for leading the daily operations of the Spa, Fitness Center, and Retail Boutique while ensuring Four Seasons standards are consistently maintained.…
Added 3 hours ago
FI
Community Branch Manager
First Interstate Ban
Greeley, CO
- $67,870 to $105,270 USD / year
…natural fit for #TeamFirstInterstate.SUMMARYThe Community Branch Manager is responsible for the delivery of outstanding client service, achievement of growth goals, operational…
Added 3 hours ago
MT
Program Manager II, Source to Pay - Value Optimization
Micron Technology, Inc.
Boise, ID · San Jose, CA
- $113,000 to $254,000 USD / year
The Program Manager II, Source to Pay - Value Optimization owns the business value layer of the S2P Reimagined program and serves as the business owner and single point of contact for…
Added 3 hours ago
Delivery Management Engineer III
Deloitte
Kansas City, MO
+ 6+ years' experience as a technical program or project manager which should include structured planning, reporting, and risk management responsibilities.
Added 3 hours ago
Delivery Management Engineer III
Deloitte
Saint Louis, MO
+ 6+ years' experience as a technical program or project manager which should include structured planning, reporting, and risk management responsibilities.
Added 4 hours ago
W
Pharmacy Customer Service Associate
Walgreens
FALMOUTH, MA
- $17.5 to $21.5 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
Added 4 hours ago
W
Pharmacy Customer Service Associate
Walgreens
NEWBURGH, IN
- $16 to $20 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
Added 4 hours ago
Casting Manager
Cesna Recruitment
Los Angeles, CA
Seeking an experienced Casting Manager to lead talent discovery and casting for its next global group. Reporting to the NGGL, this role will shape the casting strategy and build a strong…
Added 4 hours ago
Plant Manager- Automobile
Cesna Recruitment
Cusseta, AL
· Production & Program Management: Ensure assembly lines meet customer delivery schedules, support new product launches (APQP), and maintain inventory control.
Added 4 hours ago
Industrial & Manufacturing MEP Senior Project Manager
Turner & Townsend
Wilton, CT
Our capabilities include program, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.
Added 4 hours ago
Construction Manager - Rail
STV Incorporated
Richmond, VA
The Construction Manager's role is observational and does not relieve the contractor of responsibility for its QC/QA program or quality of work.
Added 4 hours ago
CH
Seasonal Holiday Retail Manager - Westfield Topanga
Cherry Hill Programs
Canoga Park, CA
- $21 to $22 USD / hour
As our Local Manager, you'll lead the team responsible for creating magical holiday memories for children and families. You'll oversee daily photo operations, drive sales and service…
Added 4 hours ago
HR Coordinator
E11EVEN Club Hotel & Residences
Miami, FL
…hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving…
Added 4 hours ago
Manager, Customer Success, Public Sector
Corelight
United States
By transforming digital footprints from physical, virtual, and cloud networks into actionable insights, we empower defenders to illuminate blind spots and stay ahead of an evolving threat…

Linus Health

Customer Experience Support Analyst

Remote, United States

$65,000 to $70,000 USD / year

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Job details

Pay: $65,000 to $70,000 USD / year
Experience: 3–5 years of experience in Customer Success, Customer Support, Customer Operations, or technical support.
Posting language: English
Posted: Nov 2, 2026

Original job description

About Linus Health Linus Health is transforming brain health through early detection, scalable cognitive assessment, and data-driven clinical pathways. By combining neuroscience, clinical expertise, and AI we enable earlier identification of cognitive impairment and more coordinated care across the healthcare continuum.

As we expand nationally, we are building a system that integrates brain health support across health systems, primary care, payers, research and pharma studies, population health organizations, diagnostic providers, virtual care platforms, and dementia care management partners to deliver measurable value across risk-based environments.

The Role We are seeking a Customer Experience Support Analyst to deliver exceptional day-to-day support to Linus Health customers and users. This individual will report to the Associate Manager, Customer Experience and serve as a trusted resource for technical troubleshooting, customer requests, and operational support, ensuring issues are addressed promptly, thoughtfully, and thoroughly.

This role requires strong technical problem-solving, proactive communication, and a deep appreciation for how our technology supports clinical workflows. Support Analysts take ownership of customer issues from initial contact through resolution, coordinate with internal teams, and identify opportunities to improve the reliability, efficiency, and quality of the customer experience. What You'll Do Customer Support and Issue Resolution

Serve as the primary point of contact for day-to-day customer support requests through the Linus Support Portal, email, phone, meetings, and chat.
Own customer requests from initial contact through resolution, maintaining accurate documentation, timely internal and external communication, and reliable follow-through.
Assess issue impact, prioritize time-sensitive needs, and respond within established service-level expectations. Provide clear, empathetic support in challenging situations. Escalate issues that affect broader customer relationships, clinical program performance, or contractual commitments to the Clinical Program Manager.
Share customer feedback, recurring issues, and support trends with Clinical Program Management, Service Design, and Product teams to inform improvements in clinical workflows, product usability, and customer adoption.

Technical Troubleshooting

Troubleshoot issues involving Linus Health software, Apple iPads and iOS, web browsers, connectivity, and device functionality.
Gather details, ask diagnostic questions, test possible solutions, and reproduce issues when possible. Document findings and determine appropriate next steps.
Refer to Product, Engineering, and Clinical Program Management teams through established division communications when specialized expertise is needed, while maintaining ownership of customer follow-up.
Build working knowledge of Linus Health products and customer workflows; apply new learning and sound judgment to unfamiliar issues and escalations.

Customer Operations

Coordinate customer onboarding tasks related to device logistics, fulfillment, and vendor-related requests.
Track support metrics and SLA performance, including responsiveness, resolution quality, and customer satisfaction. Follow established privacy, security, and escalation procedures.
Identify recurring issues and customer trends; recommend improvements to workflows, documentation, and products, and develop scalable customer support processes.
Maintain internal knowledge resources, share insights across teams, and support special projects that improve the customer experience.
Proactively identify operational risks, recurring support needs, and gaps in customer readiness; coordinate with the Clinical Program Manager and other internal teams to address them before they affect clinical workflows or customer satisfaction.

What Excellence Looks Like An exceptional Customer Experience Support Analyst makes customers feel confident that their needs are understood, their issues are being addressed, and nothing is falling through the cracks. They are responsive, thoughtful, and thorough. They investigate before escalating, communicate proactively, follow through on commitments, and understand the impact their work has on clinicians, patients, and customer operations. At any point, they can answer: What does this customer need? What is preventing them from moving forward? Who needs to be involved? What happens next? Have we closed the loop? They recognize patterns, anticipate recurring problems, and look for opportunities to make support more effective and scalable. They take pride in solving problems well and hold themselves and their colleagues to a high standard of customer care. About You Required

3–5 years of experience in Customer Success, Customer Support, Customer Operations, or technical support.
Professional experience in a healthcare environment or a role directly supporting healthcare delivery, with an understanding of clinical and operational workflows.
Familiarity with Zendesk, including managing tickets, documenting interactions, updating statuses, and tracking requests through resolution.
Strong technical troubleshooting aptitude and the ability to investigate unfamiliar issues logically and learn new systems. A coding background is not required.
Excellent written and verbal communication skills, including empathetic customer support and effective de-escalation.
Strong organizational and project management skills, with demonstrated ownership, initiative, and independent follow-through.
Ability to manage competing priorities, recognize time-sensitive needs, and exercise sound judgment about when to investigate, seek collaboration and guidance, or escalate.
Demonstrated cross-functional collaboration, openness to feedback, and adaptability as processes, technologies, and priorities evolve.
Passion for delivering exceptional customer experiences.

Preferred

Experience supporting healthcare SaaS platforms, digital health products, or medical technology used in clinical and/or research settings.
Experience troubleshooting Apple iPads and iOS, browsers, connectivity, or other customer-facing technologies.
Clinical training, direct patient-care experience, or experience working closely with healthcare professionals in patient-facing settings.
Exposure to clinical research, customer implementations, device logistics, or knowledge management.

Linus Health is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender, gender identity or expression, age, genetic information, disability or any characteristic protected by law. We believe that diversity is critical to the growth of our company and understand the importance of fostering an environment where everyone has a voice. We are also committed to providing reasonable accommodations for candidates with disabilities during the recruiting process. If you are in need of assistance due to a disability, please contact us.

The expected base salary range for this position is $65,000 to $70,000 USD annually. In addition to base salary, this position is eligible for equity and a comprehensive benefits package, including health benefits, unlimited PTO, a monthly flex day and a 401(k) plan with an employer match.

Actual compensation will be determined based on a variety of factors, including but not limited to relevant skills, professional experience, qualifications, geographic location, internal equity and market conditions. The final offer may vary based on these factors.

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More about this job

Skills

Customer experience
Troubleshooting
Problem solving
Communication skills
Customer service
Documentation
Customer relations
Program management
Troubleshoot
Onboarding
Logistics
Technical support
Zendesk
Project management
Collaboration
Adaptability
Research
Patient care
Clinical research

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