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Added 1 min ago
Website Marketing Intern
Toshiba Global Commerce Solutions - External
Durham, NC
Spring 2027 Internship: This position is located at our HQ in Durham, NC (Research Triangle Park). Expected program dates are January 18 – April 23, 2027. Anticipated working hours will be…
Added 1 min ago
Agentic Software Engineering Intern
Toshiba Global Commerce Solutions - External
Durham, NC
Spring 2027 Internship: This position is located at our HQ in Durham, NC. Expected program dates are January 18 – April 23, 2027. Anticipated working hours will be 20-30 per week. Final…
Added 3 mins ago
CO
Traffic Engineer
City of Dothan
Dothan, AL
- $75,670.4 to $121,076.8 USD / year
This position performs traffic engineering functions in the management of the city’s transportation system.
Added 3 mins ago
Sr. Software Engineer – AI and Automation (Team Breeze)
Travelers Indemnity Co
Hartford, CT · Atlanta, GA
Continuously apply knowledge of current AI/LLM, cloud and observability trends to improve system design, developer productivity and business outcomes.
Added 6 mins ago
MH
Housing Solutions Case Manager (7329)
MERCY HOUSE
Santa Ana, CA
- $23 to $24 USD / hour
Job Summary: The Housing Solutions Case Manager is required to participate in all stages of client service, including ongoing needs assessments, individualized housing plans, support,…
Added 9 mins ago
Regional Investigation Manager
Lowe's Home Centers, LLC
Naperville, IL
Lead, direct and execute training for system/applications designed to assist in identification of theft and fraud for all levels of APS personnel. Participate in the design and enhancement…
Added 9 mins ago
PP
Manager, Learning and Leadership Development
Planned Parenthood Federation of America
NY · Washington, DC
- $85,000 to $95,000 USD / year
This manager is uniquely qualified to lead this work based on skills and experience in Leadership Development, Adult Learning Theory, Organizational Development & Diversity, Equity &…
Added 13 mins ago
HD
Health Program Administrator/Trainee 1/Trainee 2 (NY HELPS)
Health, Department of
Albany, NY
- $56,183 to $88,970 USD / year
Duties Description The Health Program Administrator will be responsible for managing staff augmentation contract and fiscal management activities administered by the Office of Digital…
Added 13 mins ago
Registered Nurse - Neonatal Intensive Care Unit
Main Line Health
PA
· Get Involved! Become engaged by joining hospital & system-wide Nursing Committees, Unit Councils, evidence-based research projects, precepting new staff, and pursuing the Clinical Ladder…
Added 13 mins ago
Registered Nurse - Neonatal Intensive Care Unit
Main Line Health
PA
· Get Involved! Become engaged by joining hospital & system-wide Nursing Committees, Unit Councils, evidence-based research projects, precepting new staff, and pursuing the Clinical Ladder…
Added 13 mins ago
Data Modernization Program Specialist V
TX-HHSC-DSHS-DFPS
AUSTIN, TX
…advancement of maternal and child health in Texas. Oversees program elements including data reporting and data collection communication for TexasAIM and Maternal Mortality and Morbidity…
Added 15 mins ago
UA
Order-to-Delivery Business Lead
USABB ABB Inc.
Remote, United States
- $119,000 to $190,400 USD / year
Managing change across plants, distribution centers and system teams that do not report to you.
Added 16 mins ago
Staff Software Engineer
Visa Technology and Operations LLC
Austin, TX
Software Development Engineers are expert problem-solvers and builders who design, implement, and improve software applications and systems. In this role, engineers spend approximately…
Added 19 mins ago
Product Manager - Emission Abatement & Selective Catalytic Reduction Systems
Enerflex Ltd
Houston, TX
As the Product Manager for Emission Abatement & Selective Catalytic Reduction (SCR) Systems, you will serve as the primary technical authority on emissions control technologies for…
Added 19 mins ago
JL
Cybersecurity Analyst III - CSET Supervisor
JT4, LLC
Edwards AFB, CA
- $120,000 to $150,000 USD / year
Interface with the Information System Security Manager (ISSM), program managers, system stakeholders, and external contractors to coordinate cybersecurity requirements and architecture flow…
Added 21 mins ago
Large Industrial Energy Advisor
LEIDOS ENGINEERING INC
Peoria, IL
The Energy Advisor will report to the Business Program Manager.
Added 22 mins ago
Principal Electrical Engineer - Battery Energy Storage Systems (BESS)
Enbridge Inc.
Remote, United States
…involving equipment failures, performance concerns, protection-system operations, thermal events, and abnormal…
Added 23 mins ago
Project Manager I
Corporate Services Division
Rapid City, SD
…management of project resources, data and activities. The Project Manager supports effective project and program goal achievement through application and use of standardized tools and…
Added 24 mins ago
NB
Systems Administrator I
Ntiva Branding
Leawood, KS
- $50,000 to $64,000 USD / year
Recognize lapses in system requirements, processes, and design specs based on organizational needs, security/compliance policy, and industry trends
Added 24 mins ago
Hardware Lab Manager
Actalent
Milpitas, CA
Job Title: Hardware Lab ManagerJob DescriptionWe are seeking an experienced Robotics Lab Manager to lead the day-to-day operations, organization, safety, and technical readiness of a…
Added 24 mins ago
Senior Manager, Total Rewards
Freenome
Brisbane, CA
At Freenome, we are seeking a Senior Manager, Total Rewards for a role with high ownership, strategic influence, and direct execution. You will lead and co-own our end-to-end total rewards…
Added 25 mins ago
Assistant Sales Manager - HVAC- Corona, CA
RighTime Home Services
Corona, CA
General knowledge of HVAC products, services, and system design is beneficial.
Added 26 mins ago
Global Supply Chain Manager- Electronics
Salient Motion
Hawthorne, CA · 4857 W 147TH St Hawthorne, CA
The Category Manager, Electronics owns the electronics supply base that feeds Salient Motion's actuator, power supply, and integrated system product lines. This is a strategic,…
Added 26 mins ago
SD
Electro-Optical Systems Engineer
Space Dynamics Laboratory
North Logan, UT
- $126,000 to $200,000 USD / year
…interdisciplinary role, you will lead and support the architecture, design, modeling, integration, and calibration of advanced visible and infrared (EO/IR) payloads for military and civil…
Added 27 mins ago
Senior Systems Engineer (Sentinel Future Capabilities Requirements)
Systems Planning and Analysis
Ogden, UT
This new ICBM program will design, develop, produce, and deploy new payload system suites (reentry vehicles and/or countermeasures). The key payload attributes include enhancements in…

Linus Health

Customer Experience Support Analyst

Remote, United States

$65,000 to $70,000 USD / year

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Job details

Pay: $65,000 to $70,000 USD / year
Experience: 3–5 years of experience in Customer Success, Customer Support, Customer Operations, or technical support.
Posting language: English
Posted: Nov 2, 2026

Original job description

About Linus Health Linus Health is transforming brain health through early detection, scalable cognitive assessment, and data-driven clinical pathways. By combining neuroscience, clinical expertise, and AI we enable earlier identification of cognitive impairment and more coordinated care across the healthcare continuum.

As we expand nationally, we are building a system that integrates brain health support across health systems, primary care, payers, research and pharma studies, population health organizations, diagnostic providers, virtual care platforms, and dementia care management partners to deliver measurable value across risk-based environments.

The Role We are seeking a Customer Experience Support Analyst to deliver exceptional day-to-day support to Linus Health customers and users. This individual will report to the Associate Manager, Customer Experience and serve as a trusted resource for technical troubleshooting, customer requests, and operational support, ensuring issues are addressed promptly, thoughtfully, and thoroughly.

This role requires strong technical problem-solving, proactive communication, and a deep appreciation for how our technology supports clinical workflows. Support Analysts take ownership of customer issues from initial contact through resolution, coordinate with internal teams, and identify opportunities to improve the reliability, efficiency, and quality of the customer experience. What You'll Do Customer Support and Issue Resolution

Serve as the primary point of contact for day-to-day customer support requests through the Linus Support Portal, email, phone, meetings, and chat.
Own customer requests from initial contact through resolution, maintaining accurate documentation, timely internal and external communication, and reliable follow-through.
Assess issue impact, prioritize time-sensitive needs, and respond within established service-level expectations. Provide clear, empathetic support in challenging situations. Escalate issues that affect broader customer relationships, clinical program performance, or contractual commitments to the Clinical Program Manager.
Share customer feedback, recurring issues, and support trends with Clinical Program Management, Service Design, and Product teams to inform improvements in clinical workflows, product usability, and customer adoption.

Technical Troubleshooting

Troubleshoot issues involving Linus Health software, Apple iPads and iOS, web browsers, connectivity, and device functionality.
Gather details, ask diagnostic questions, test possible solutions, and reproduce issues when possible. Document findings and determine appropriate next steps.
Refer to Product, Engineering, and Clinical Program Management teams through established division communications when specialized expertise is needed, while maintaining ownership of customer follow-up.
Build working knowledge of Linus Health products and customer workflows; apply new learning and sound judgment to unfamiliar issues and escalations.

Customer Operations

Coordinate customer onboarding tasks related to device logistics, fulfillment, and vendor-related requests.
Track support metrics and SLA performance, including responsiveness, resolution quality, and customer satisfaction. Follow established privacy, security, and escalation procedures.
Identify recurring issues and customer trends; recommend improvements to workflows, documentation, and products, and develop scalable customer support processes.
Maintain internal knowledge resources, share insights across teams, and support special projects that improve the customer experience.
Proactively identify operational risks, recurring support needs, and gaps in customer readiness; coordinate with the Clinical Program Manager and other internal teams to address them before they affect clinical workflows or customer satisfaction.

What Excellence Looks Like An exceptional Customer Experience Support Analyst makes customers feel confident that their needs are understood, their issues are being addressed, and nothing is falling through the cracks. They are responsive, thoughtful, and thorough. They investigate before escalating, communicate proactively, follow through on commitments, and understand the impact their work has on clinicians, patients, and customer operations. At any point, they can answer: What does this customer need? What is preventing them from moving forward? Who needs to be involved? What happens next? Have we closed the loop? They recognize patterns, anticipate recurring problems, and look for opportunities to make support more effective and scalable. They take pride in solving problems well and hold themselves and their colleagues to a high standard of customer care. About You Required

3–5 years of experience in Customer Success, Customer Support, Customer Operations, or technical support.
Professional experience in a healthcare environment or a role directly supporting healthcare delivery, with an understanding of clinical and operational workflows.
Familiarity with Zendesk, including managing tickets, documenting interactions, updating statuses, and tracking requests through resolution.
Strong technical troubleshooting aptitude and the ability to investigate unfamiliar issues logically and learn new systems. A coding background is not required.
Excellent written and verbal communication skills, including empathetic customer support and effective de-escalation.
Strong organizational and project management skills, with demonstrated ownership, initiative, and independent follow-through.
Ability to manage competing priorities, recognize time-sensitive needs, and exercise sound judgment about when to investigate, seek collaboration and guidance, or escalate.
Demonstrated cross-functional collaboration, openness to feedback, and adaptability as processes, technologies, and priorities evolve.
Passion for delivering exceptional customer experiences.

Preferred

Experience supporting healthcare SaaS platforms, digital health products, or medical technology used in clinical and/or research settings.
Experience troubleshooting Apple iPads and iOS, browsers, connectivity, or other customer-facing technologies.
Clinical training, direct patient-care experience, or experience working closely with healthcare professionals in patient-facing settings.
Exposure to clinical research, customer implementations, device logistics, or knowledge management.

Linus Health is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender, gender identity or expression, age, genetic information, disability or any characteristic protected by law. We believe that diversity is critical to the growth of our company and understand the importance of fostering an environment where everyone has a voice. We are also committed to providing reasonable accommodations for candidates with disabilities during the recruiting process. If you are in need of assistance due to a disability, please contact us.

The expected base salary range for this position is $65,000 to $70,000 USD annually. In addition to base salary, this position is eligible for equity and a comprehensive benefits package, including health benefits, unlimited PTO, a monthly flex day and a 401(k) plan with an employer match.

Actual compensation will be determined based on a variety of factors, including but not limited to relevant skills, professional experience, qualifications, geographic location, internal equity and market conditions. The final offer may vary based on these factors.

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